公开(公告)号：US20110228915A1

公开(公告)日：2011-09-22

申请号：US12728650

申请日：2010-03-22

申请人： Fei Chen ,  Lorraine Denby ,  Wen-Hua Ju ,  James M. Landwehr ,  Patrick Tendick

发明人： Fei Chen ,  Lorraine Denby ,  Wen-Hua Ju ,  James M. Landwehr ,  Patrick Tendick

IPC分类号： H04M1/64 ,  G06F17/00

CPC分类号： H04M3/5166 ,  H04M3/4936 ,  H04M2203/2011 ,  H04M2203/357

摘要： A method is disclosed for associating a caller utterance with corresponding elements of a flowgraph that depicts a voice-response system. Thus, an analyst who selects an element in a flowgraph receives immediate access to those utterances—and only those utterances—that are associated with the selected element. The analyst can easily listen to the utterances and review statistics associated with them. The utterances are stored, retrieved, and presented in a systematic and organized way. In some embodiments in accordance with the present invention, an utterance is associated with the link between two events in the voice-response system. In some alternative embodiments, an utterance is associated with other data, including, but not limited to: the event that precedes it; the event that follows it; the telephone number of the caller.

摘要翻译： 公开了一种用于将呼叫者语音与描绘语音响应系统的流程图的相应元素相关联的方法。 因此，在流程图中选择元素的分析人员可以立即访问与所选元素相关联的那些话语 - 只有那些话语 - 。 分析师可以轻易地听取话语和审查与之相关的统计数据。 这些话语是以系统和有组织的方式存储，检索和呈现的。 在根据本发明的一些实施例中，话语与语音响应系统中的两个事件之间的链接相关联。 在一些替代实施例中，话语与其他数据相关联，包括但不限于：其之前的事件; 跟随它的事件; 来电者的电话号码。