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31.发明授权公开(公告)号：US11227603B2
公开(公告)日：2022-01-18
申请号：US16848385
申请日：2020-04-14
申请人： Verint Systems Ltd.
发明人： Omer Ziv , Ran Achituv , Ido Shapira , Jeremie Dreyfuss
摘要： Systems and method of diarization of audio files use an acoustic voiceprint model. A plurality of audio files are analyzed to arrive at an acoustic voiceprint model associated to an identified speaker. Metadata associate with an audio file is used to select an acoustic voiceprint model. The selected acoustic voiceprint model is applied in a diarization to identify audio data of the identified speaker.
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32.发明授权公开(公告)号：US10950241B2
公开(公告)日：2021-03-16
申请号：US16703206
申请日：2019-12-04
申请人： Verint Systems Ltd.
发明人： Omer Ziv , Ran Achituv , Ido Shapira , Jeremie Dreyfuss
摘要： Systems and methods of diarization using linguistic labeling include receiving a set of diarized textual transcripts. A least one heuristic is automatedly applied to the diarized textual transcripts to select transcripts likely to be associated with an identified group of speakers. The selected transcripts are analyzed to create at least one linguistic model. The linguistic model is applied to transcripted audio data to label a portion of the transcripted audio data as having been spoken by the identified group of speakers. Still further embodiments of diarization using linguistic labeling may serve to label agent speech and customer speech in a recorded and transcripted customer service interaction.
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公开(公告)号：US10902856B2
公开(公告)日：2021-01-26
申请号：US16703245
申请日：2019-12-04
申请人： Verint Systems Ltd.
发明人： Omer Ziv , Ran Achituv , Ido Shapira , Jeremie Dreyfuss
摘要： Systems and methods of diarization using linguistic labeling include receiving a set of diarized textual transcripts. A least one heuristic is automatedly applied to the diarized textual transcripts to select transcripts likely to be associated with an identified group of speakers. The selected transcripts are analyzed to create at least one linguistic model. The linguistic model is applied to transcripted audio data to label a portion of the transcripted audio data as having been spoken by the identified group of speakers. Still further embodiments of diarization using linguistic labeling may serve to label agent speech and customer speech in a recorded and transcripted customer service interaction.
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公开(公告)号：US20200251094A1
公开(公告)日：2020-08-06
申请号：US16780309
申请日：2020-02-03
申请人： Verint Systems Ltd.
发明人： Jeffrey Michael Iannone , Ron Wein , Omer Ziv
摘要： Systems and methods of script identification in audio data obtained from audio data. The audio data is segmented into a plurality of utterances. A script model representative of a script text is obtained. The plurality of utterances are decoded with the script model. A determination is made if the script text occurred in the audio data.
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公开(公告)号：US20200035246A1
公开(公告)日：2020-01-30
申请号：US16594812
申请日：2019-10-07
申请人： Verint Systems Ltd.
发明人： Omer Ziv , Ran Achituv , Ido Shapira , Jeremie Dreyfuss
摘要： Systems and method of diarization of audio files use an acoustic voiceprint model. A plurality of audio files are analyzed to arrive at an acoustic voiceprint model associated to an identified speaker. Metadata associate with an audio file is used to select an acoustic voiceprint model. The selected acoustic voiceprint model is applied in a diarization to identify audio data of the identified speaker.
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公开(公告)号：US20200005796A1
公开(公告)日：2020-01-02
申请号：US16567446
申请日：2019-09-11
申请人： Verint Systems Ltd.
发明人： Omer Ziv , Ran Achituv , Ido Shapira , Jeremie Dreyfuss
摘要： Systems and methods diarization using linguistic labeling include receiving a set of diarized textual transcripts. A least one heuristic is automatedly applied to the diarized textual transcripts to select transcripts likely to be associated with an identified group of speakers. The selected transcripts are analyzed to create at least one linguistic model. The linguistic model is applied to transcripted audio data to label a portion of the transcripted audio data as having been spoken by the identified group of speakers. Still further embodiments of diarization using linguistic labeling may serve to label agent speech and customer speech in a recorded and transcripted customer service interaction.
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公开(公告)号：US10134401B2
公开(公告)日：2018-11-20
申请号：US14084976
申请日：2013-11-20
申请人： Verint Systems Ltd.
发明人： Omer Ziv , Ran Achituv , Ido Shapira , Jeremie Dreyfuss
摘要： Systems and methods of diarization using linguistic labeling include receiving a set of diarized textual transcripts. A least one heuristic is automatedly applied to the diarized textual transcripts to select transcripts likely to be associated with an identified group of speakers. The selected transcripts are analyzed to create at least one linguistic model. The linguistic model is applied to transcripted audio data to label a portion of the transcripted audio data as having been spoken by the identified group of speakers. Still further embodiments of diarization using linguistic labeling may serve to label agent speech and customer speech in a recorded and transcripted customer service interaction.
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公开(公告)号：US10044861B2
公开(公告)日：2018-08-07
申请号：US15286657
申请日：2016-10-06
申请人： Verint Systems Ltd.
发明人： Joseph Watson , Christopher J. Jeffs , Oren Stern , Galia Zacay , Omer Ziv
摘要： A method of evaluating scripts in an interpersonal communication includes monitoring a customer service interaction. At least one portion of a script is identified. At least one script requirement is determined. A determination is made whether the at least one portion of the script meets the at least one script requirement. An alert is generated indicative of a non-compliant script.
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公开(公告)号：US20170200167A1
公开(公告)日：2017-07-13
申请号：US15409921
申请日：2017-01-19
申请人： Verint Systems Ltd.
发明人： Rahm Fehr , Roni Romano , Omer Ziv
CPC分类号： G06Q30/016 , G06N5/022 , G06N99/005 , G06Q10/0637
摘要： Systems, methods, and media for the application of funnel analysis using desktop analytics and textual analytics to map and analyze the flow of customer service interactions. In an example implementation, the method includes: defining at least one flow that is representative of a series of events comprising at least one speech event, at least one Data Processing Activity (DPA) event, and at least one Computer Telephone Integration (CTI) event; receiving customer service interaction data comprising communication data, DPA metadata, and CTI metadata; applying the at least one flow to the customer service interaction data; determining if the customer service interaction data meets the at least one flow; and producing an automated indication based upon the determination.
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公开(公告)号：US09508346B2
公开(公告)日：2016-11-29
申请号：US14291895
申请日：2014-05-30
申请人： Verint Systems Ltd.
发明人： Ran Achituv , Omer Ziv , Ido Shapira , Daniel Baum
IPC分类号： G10L15/26 , G10L15/197 , G06F17/30 , G10L15/08
CPC分类号： G10L15/197 , G06F17/30746 , G10L15/063 , G10L15/083 , G10L15/26 , G10L2015/0635 , H04M3/51
摘要： Systems and methods of automated adaptation of a language model for transcription of audio data include obtaining audio data. The audio data is transcribed with a language model to produce a plurality of audio file transcriptions. A quality of the plurality of audio file transcriptions is evaluated. At least one best transcription from a plurality of audio file transcriptions is selected based upon the evaluated quality. Statistics are calculated from the selected at least one best transcription from the plurality of audio file transcriptions. The language model is modified from the calculated statistics.
摘要翻译： 用于音频数据转录的语言模型的自动适应的系统和方法包括获得音频数据。 音频数据用语言模型转录以产生多个音频文件转录。 评估多个音频文件转录的质量。 基于评估的质量来选择来自多个音频文件转录的至少一个最佳转录。 根据来自多个音频文件转录的所选择的至少一个最佳转录来计算统计量。 语言模型根据计算的统计信息进行修改。
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