公开(公告)号：US09591036B2

公开(公告)日：2017-03-07

申请号：US14985048

申请日：2015-12-30

Applicant: Avaya Inc.

Inventor： Joel M. Ezell ,  Stephen R. Durney

IPC: H04M3/42 ,  H04L29/06 ,  H04W4/16 ,  H04W4/00 ,  H04W76/02

CPC classification number: H04L65/1096 ,  H04L65/1006 ,  H04L65/1069 ,  H04W4/16 ,  H04W4/50 ,  H04W76/12

Abstract: A communication system, method, and components are described. Specifically, a communication system that supports dynamic device pairing of communication devices is described. Such pairing is accomplished using a feature or pairing server, without requiring modification to associated communication endpoints. Moreover, sequenced applications can be applied for all communication endpoints when pairing is in effect.

Abstract translation: 描述了通信系统，方法和组件。 具体地，描述支持通信设备的动态设备配对的通信系统。 使用特征或配对服务器实现这种配对，而不需要修改相关联的通信端点。 此外，当配对有效时，顺序应用可以应用于所有通信端点。

公开(公告)号：US09590985B2

公开(公告)日：2017-03-07

申请号：US14703380

申请日：2015-05-04

Applicant: Avaya Inc.

Inventor： Jon Louis Bentley ,  George William Erhart ,  Lawrence O'Gorman ,  Michael J. Sammon ,  David Joseph Skiba

IPC: H04L29/06 ,  H04W12/06

CPC classification number: H04L63/0861 ,  H04L9/3271 ,  H04L63/083 ,  H04L63/0846 ,  H04W12/06

Abstract: An apparatus and method are disclosed for determining authentication frequency (i.e., the length of time between authenticating and re-authenticating a user) and challenge type (e.g., username/password, fingerprint recognition, voice recognition, etc.) based on what software applications a user is running on a data-processing system, and how those applications are being used (e.g., what functions are used, what data is input to or output by the application, how often and for how long applications are used, what input devices and output devices are used, etc.) Advantageously, the illustrative embodiment enables authentication frequency and challenge type to be adjusted based on the likelihood of malicious activity and/or the potential cost of malicious activity, as inferred from current and past application usage. In addition, the illustrative embodiment enables selection of an authentication challenge type that is less intrusive to a user based on current application usage.

Abstract translation: 公开了一种用于基于什么软件应用来确定认证频率（即，认证和重新认证用户之间的时间长度）和质询类型（例如，用户名/密码，指纹识别，语音识别等）的装置和方法 用户正在数据处理系统上运行，以及如何使用这些应用程序（例如，使用什么功能，应用程序输入或输出哪些数据，应用程序的使用频率和时间以及应用程序的使用时间）什么输入设备 并且使用输出设备等）。有利地，说明性实施例使得能够基于从当前和过去的应用使用推断的恶意活动的可能性和/或恶意活动的潜在成本来调整认证频率和质询类型。 此外，说明性实施例使得能够基于当前应用使用来选择对用户侵入较少的认证挑战类型。

公开(公告)号：US20170054769A1

公开(公告)日：2017-02-23

申请号：US14832573

申请日：2015-08-21

Applicant: Avaya Inc.

Inventor： Biswajyoti Pal ,  Manish Chatterjee ,  Jaydeep Deepak Bhalerao

IPC: H04L29/06

CPC classification number: H04L65/1096 ,  H04L65/1063 ,  H04L65/1069

Abstract: Embodiments disclosed herein provide systems and methods for recording WebRTC communications at a network edge. In a particular embodiment a method provides, in an edge system of a communication network, receiving identification information that identifies a first endpoint and a second endpoint between which a first WebRTC communication will be established. The method further provides establishing the first WebRTC communication between the first and second endpoints through the edge system using the identification information. Also, the method provides identifying packets for the first WebRTC communication and recording the packets to a storage system.

Abstract translation: 本文公开的实施例提供了用于在网络边缘记录WebRTC通信的系统和方法。 在特定实施例中，一种方法在通信网络的边缘系统中提供识别第一端点和第二端点之间的识别信息，其中将建立第一WebRTC通信。 该方法还提供使用识别信息通过边缘系统在第一和第二端点之间建立第一WebRTC通信。 此外，该方法提供用于第一WebRTC通信的识别分组并将分组记录到存储系统。

公开(公告)号：US20170054755A1

公开(公告)日：2017-02-23

申请号：US14832064

申请日：2015-08-21

Applicant: Avaya Inc.

Inventor： Harsh V. Mendiratta ,  Gordon R. Brunson ,  Rifaat Shekh-Yusef

IPC: H04L29/06

CPC classification number: H04L63/20 ,  G06F21/57 ,  G06F21/629 ,  G06F2221/2111 ,  H04L63/107 ,  H04L63/1416 ,  H04L63/1441 ,  H04L63/205

Abstract: An event that changes the security of a communication session between communication endpoints is determined. The event that changes the security of the communication session between the communication endpoints occurs after the communication session is established. For example, the event may be where a user has enabled a speakerphone. In response to determining the event that changes the security of the communication session between the communication endpoints, a message is sent to the communication endpoints that indicates a changed security level. The communication endpoints display the changed security level to the participants of the communication session. For example, the changed security level when the speakerphone is enabled may indicate that the communication session is now unsecure.

Abstract translation: 确定在通信端点之间改变通信会话的安全性的事件。 在通信会话建立之后发生通信端点之间的通信会话的安全性的事件。 例如，事件可以是用户启用免提电话的地方。 响应于确定改变通信端点之间的通信会话的安全性的事件，将消息发送到指示改变的安全级别的通信端点。 通信端点将显示已更改的安全级别给通信会话的参与者。 例如，扬声器启用时更改的安全级别可能表示通信会话现在不安全。

公开(公告)号：US09577895B2

公开(公告)日：2017-02-21

申请号：US14485486

申请日：2014-09-12

Applicant: Avaya Inc.

Inventor： Ghassan Naim ,  Srikrishna Kurapati

IPC: G06F15/16 ,  H04L12/26 ,  H04L29/06

CPC classification number: H04L43/04 ,  H04L63/0227 ,  H04L63/1425 ,  H04L63/20

Abstract: The present invention provides a system, method and apparatus for troubleshooting one or more communications between a first device and a second device. A monitoring device disposed between the first device and the second device receives a message associated with the communication(s), analyzes the received message and stores the analyzed message whenever the analyzed message satisfies one or more troubleshooting criteria. The one or more troubleshooting criteria may include one or more data element criteria, one or more event-based criteria, one or more time-based criteria, one or more logical operators or a combination thereof. The method can be implemented using a computer program embodied on a computer readable medium having one or more code segments to perform the method steps.

Abstract translation: 本发明提供了用于对第一设备和第二设备之间的一个或多个通信进行故障排除的系统，方法和设备。 设置在第一设备和第二设备之间的监视设备接收与通信相关联的消息，分析所接收的消息并且每当分析的消息满足一个或多个故障排除标准时存储分析的消息。 一个或多个故障排除标准可以包括一个或多个数据元素标准，一个或多个基于事件的标准，一个或多个基于时间的标准，一个或多个逻辑操作符或其组合。 该方法可以使用体现在具有一个或多个代码段的计算机可读介质上的计算机程序来实现，以执行方法步骤。

公开(公告)号：US20170048492A1

公开(公告)日：2017-02-16

申请号：US14823088

申请日：2015-08-11

Applicant: Avaya Inc.

Inventor： John F. Buford ,  Mehmet C. Balasaygun ,  Keith Ponting ,  Wendy Holmes

IPC: H04N7/15 ,  G11B27/036 ,  G06K9/00

CPC classification number: H04N7/155 ,  G06K9/00718 ,  G06K2009/00738 ,  G11B27/036 ,  H04N7/147 ,  H04N7/152

Abstract: Embodiments disclosed herein provide systems, methods, and computer readable media for detecting disturbances in a media stream from a participant on a communication. In a particular embodiment, a method provides identifying disturbance criteria defining a plurality of audible disturbances, a plurality of visual disturbances, and a plurality of communication disturbances. The method further provides identifying one or more audible disturbances from an audio component of the media stream based on predefined disturbance criteria and identifying one or more visual disturbances from a video component of the media stream based on the disturbance criteria. Additionally, the method provides correlating the audible disturbances with the visual disturbances to determine one or more combined disturbances for the participant based on the disturbance criteria, wherein each of the combined disturbances comprises at least one of the audible disturbances and at least one of the visual disturbances.

Abstract translation: 本文公开的实施例提供用于检测来自通信中的参与者的媒体流中的干扰的系统，方法和计算机可读介质。 在特定实施例中，一种方法提供了确定多个可听干扰，多个视觉干扰和多个通信干扰的识别干扰标准。 该方法还基于预定义的干扰标准从媒体流的音频分量识别一个或多个可听到的干扰，并基于干扰标准从媒体流的视频分量识别一个或多个视觉干扰。 另外，该方法提供了将听觉干扰与视觉干扰相关联，以基于干扰标准确定参与者的一个或多个组合干扰，其中每个组合干扰包括至少一个可听干扰和视觉上的至少一个 骚动

公开(公告)号：US20170048275A1

公开(公告)日：2017-02-16

申请号：US14823173

申请日：2015-08-11

Applicant: Avaya Inc.

Inventor： Ajita John ,  Seamus Hayes ,  John Rix ,  Adrian Ryan ,  Samuel Fisher ,  David Skiba

IPC: H04L29/06 ,  G06F21/62

CPC classification number: G06F21/6245 ,  G06F21/6227 ,  H04L63/105 ,  H04L63/108 ,  H04L2463/101

Abstract: Media files are often tagged, such as by XML or other tagging paradigms, in order to indicate aspects of certain portions of the media file. Disclosed herein, security policy tagging is provided that supports a logically nested or hierarchical structure. Tags may be time- and/or event-altered, such as when a user who is denied access at one point in time may be granted access at a later point in time. The need to amend the security policy based upon the passage of time is reduced or eliminated as portions, or sub-portions, of a media file that may be selectively tagged with security tags may be presented or downloaded based upon the security policy. The a security policy may incorporate rules that change permissions upon the passage of time or the occurrence of an event, without requiring the modification of the presentation, the security tags of the presentation portion, or the security tag associated with a parent portion of the presentation or the presentation itself.

Abstract translation: 媒体文件通常被标记，例如通过XML或其他标记范例，以便指示媒体文件的某些部分的方面。 本文公开了提供支持逻辑嵌套或分层结构的安全策略标签。 标签可以是时间和/或事件改变的，例如当在一个时间点被拒绝访问的用户可以在稍后时间被授予访问权限时。 可以基于安全策略来呈现或下载可以基于安全策略来呈现或下载可以根据时间的流逝来修改安全策略的需要，因为可以选择性地标记有安全标签的媒体文件的部分或子部分可以被删除或消除。 安全策略可以包括在时间流逝或事件发生时改变权限的规则，而不需要修改呈现，呈现部分的安全标签或与呈现的父部分相关联的安全标签 或演示本身。

公开(公告)号：US20170041289A1

公开(公告)日：2017-02-09

申请号：US14872884

申请日：2015-10-01

Applicant: Avaya Inc.

Inventor： Robert Braudes ,  Benny J. Ellis

IPC: H04L29/06 ,  G06F9/445

CPC classification number: H04L63/0236 ,  G06F8/61 ,  G06F8/62 ,  G06F21/85 ,  G06F2221/2141 ,  H04L63/0263 ,  H04L63/1408

Abstract: When an application is installed, a list of one or more communication ports used by the application is received. In addition, a list of communication ports that are currently open in a firewall is received. The two lists are compared to determine if there is a conflict. In response to finding a conflict, a control port option is taken. For example, a control port option may be: 1) where a port management window is displayed that allows the administrator to change the list of one or more communication ports and/or the list of communication ports currently in use, 2) where an auto configuration option window is displayed, or 3) where open communication ports are automatically selected to resolve the conflict. If a conflict is not found, a message is sent to a firewall to automatically open the one or more communication ports for the application.

Abstract translation: 当安装应用程序时，接收应用程序使用的一个或多个通信端口的列表。 此外，接收当前在防火墙中打开的通信端口的列表。 比较两个列表以确定是否存在冲突。 为了响应发现冲突，采取控制端口选项。 例如，控制端口选项可以是：1）显示端口管理窗口，允许管理员更改一个或多个通信端口列表和/或当前使用的通信端口列表，2）自动 配置选项窗口，或3）自动选择打开的通信端口来解决冲突。 如果没有找到冲突，则会将消息发送到防火墙，以自动打开应用程序的一个或多个通信端口。

公开(公告)号：US20170034651A1

公开(公告)日：2017-02-02

申请号：US14812348

申请日：2015-07-29

Applicant: Avaya Inc.

Inventor： John H. Yoakum ,  Clark D. Petrie

IPC: H04W4/02

CPC classification number: H04W4/029 ,  H04W4/023 ,  H04W4/38

Abstract: A network-connected semi-fixed location telephone is disclosed having a network access transceiver configured to provide access to a network for computing devices in communication therewith. The network-connected semi-fixed location telephone also comprises one or more environmental sensors each configured to determine at least one environmental characteristic value that quantifies an environmental characteristic at a location outside the network-connected semi-fixed location telephone. Without limitation, environmental characteristics include temperature, humidity, sound, light, motion, and air quality, The network-connected semi-fixed location telephone further comprises a sensor controller in communication with the at least one environmental sensor. The sensor controller may be separate from the network access transceiver or may be part of the same component. The sensor controller is configured to receive the at least one environmental characteristic value from the at least one environmental sensor, and transmit information based on the at least one environmental characteristic value to a network.

Abstract translation: 公开了一种网络连接的半固定位置电话，其具有被配置为提供对用于计算与其通信的设备的网络的接入的网络接入收发器。 网络连接的半固定位置电话还包括一个或多个环境传感器，每个环境传感器被配置为确定在网络连接的半固定位置电话之外的位置处定量环境特性的至少一个环境特性值。 不限于此，环境特性包括温度，湿度，声音，光，运动和空气质量。网络连接的半固定位置电话还包括与至少一个环境传感器通信的传感器控制器。 传感器控制器可以与网络接入收发器分开，或者可以是相同组件的一部分。 所述传感器控制器被配置为从所述至少一个环境传感器接收所述至少一个环境特性值，并且基于所述至少一个环境特性值将信息发送到网络。

公开(公告)号：US20170034349A1

公开(公告)日：2017-02-02

申请号：US14814772

申请日：2015-07-31

Applicant: Avaya Inc.

Inventor： Gene M. Uba

IPC: H04M3/51

CPC classification number: H04M3/5175 ,  H04M3/5166 ,  H04M3/523 ,  H04M2203/404 ,  H04M2203/406

Abstract: Embodiments disclosed herein provide systems, methods, and computer readable media for facilitating engagement with a plurality of agents in a contact center. In a particular embodiment, a method provides detecting a log-in/out event for a first agent of the plurality of agents operating a first agent system of a plurality of agent systems to a communication distribution system configured to distribute communications with the contact center among the plurality of agent systems. In the communication distribution system, the method provides determining that the first agent system should communicate with a second agent system of the plurality of agent systems and initiating a first communication between the first agent system and the second agent system.

Abstract translation: 本文公开的实施例提供了用于促进与联络中心中的多个代理接合的系统，方法和计算机可读介质。 在特定实施例中，一种方法提供检测多个代理系统中的第一代理系统的多个代理的第一代理的登录/退出事件到被配置为与所述联络中心分配通信的通信分配系统 多个代理系统。 在所述通信分发系统中，所述方法提供所述第一代理系统应该与所述多个代理系统中的第二代理系统进行通信并且启动所述第一代理系统和所述第二代理系统之间的第一通信的确定。