公开(公告)号：US10791220B2

公开(公告)日：2020-09-29

申请号：US15947447

申请日：2018-04-06

Applicant: Google LLC

Inventor： Eyal Segalis ,  Daniel Walevski ,  Yaniv Leviathan ,  Yossi Matias

IPC: H04M3/493 ,  G06F40/205 ,  G06F40/56 ,  G06N20/00 ,  G06Q10/06 ,  G06Q10/10 ,  G10L15/00 ,  G10L15/18 ,  G10L15/22 ,  H04M3/42 ,  H04M3/58 ,  H04M3/60 ,  G06F40/20 ,  G10L13/08 ,  G10L25/63

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. In some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. The method may then determine, by the task manager module, the current status of the user call request. A representation of the current status of the user call request is generated. Then, the generated representation of the current status of the user call request is provided to the user.

公开(公告)号：US10630837B2

公开(公告)日：2020-04-21

申请号：US15621869

申请日：2017-06-13

Applicant: Google LLC

Inventor： Eyal Segalis ,  Daniel Walevski ,  Yaniv Leviathan ,  Yossi Matias

IPC: H04M3/493 ,  G06N20/00 ,  G06Q10/06 ,  G06Q10/10 ,  G06F40/20 ,  G06F40/56 ,  G06F40/205 ,  H04M3/58 ,  H04M3/42 ,  H04M3/60 ,  G10L15/00 ,  G10L15/18 ,  G10L15/22 ,  G10L13/08 ,  G10L25/63

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call initiation. In some implementations, a method includes receiving, by a call triggering module of a call initiating system for placing calls and conducing conversations between a bot of the call initiating system and human callee during the calls, data indicating a first event, determining, by the call triggering module and using the data indicating the first event, that the first event is a trigger event that triggers a workflow for the call initiating system that begins with initiating a phone call, selecting, based on the determined trigger event, a particular workflow, and in response to the selecting, initiating a phone call to a callee specified by the particular workflow.

公开(公告)号：US10594863B2

公开(公告)日：2020-03-17

申请号：US15621869

申请日：2017-06-13

Applicant: Google LLC

Inventor： Eyal Segalis ,  Daniel Walevski ,  Yaniv Leviathan ,  Yossi Matias

IPC: H04M3/493 ,  G06N20/00 ,  G06Q10/06 ,  G06Q10/10 ,  H04M3/58 ,  G06F17/27 ,  G06F17/28 ,  H04M3/42 ,  H04M3/60 ,  G10L15/00 ,  G10L15/18 ,  G10L15/22 ,  G10L13/08 ,  G10L25/63

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call initiation. In some implementations, a method includes receiving, by a call triggering module of a call initiating system for placing calls and conducing conversations between a bot of the call initiating system and human callee during the calls, data indicating a first event, determining, by the call triggering module and using the data indicating the first event, that the first event is a trigger event that triggers a workflow for the call initiating system that begins with initiating a phone call, selecting, based on the determined trigger event, a particular workflow, and in response to the selecting, initiating a phone call to a callee specified by the particular workflow.

公开(公告)号：US20180220000A1

公开(公告)日：2018-08-02

申请号：US15940113

申请日：2018-03-29

Applicant: Google LLC

Inventor： Eyal Segalis ,  Daniel Walevski ,  Yaniv Leviathan

IPC: H04M3/493 ,  G06F17/27 ,  H04M3/42 ,  G06F17/28 ,  H04M3/60

CPC classification number: H04M3/4936 ,  G06F17/27 ,  G06F17/2705 ,  G06F17/2881 ,  G06N20/00 ,  G06Q10/06 ,  G06Q10/10 ,  G10L13/08 ,  G10L15/005 ,  G10L15/1807 ,  G10L15/1815 ,  G10L15/222 ,  G10L25/63 ,  G10L2015/227 ,  H04M3/42042 ,  H04M3/42093 ,  H04M3/493 ,  H04M3/58 ,  H04M3/60 ,  H04M2242/18

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. In some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. The method may then determine, by the task manager module, the current status of the user call request. A representation of the current status of the user call request is generated. Then, the generated representation of the current status of the user call request is provided to the user.