Intelligent reminder service to track customer requests and processing
    41.
    发明授权
    Intelligent reminder service to track customer requests and processing 有权
    智能提醒服务跟踪客户的请求和处理

    公开(公告)号:US07497373B2

    公开(公告)日:2009-03-03

    申请号:US11198449

    申请日:2005-08-05

    CPC classification number: G06Q10/109

    Abstract: A method of providing reminders to facilitate a business transaction can include first identifying a personal representative of a business entity, wherein the personal representative is associated with the transaction, second determining a current availability of the personal representative according to context information for the personal representative, monitoring the transaction involving a customer and the business entity and determining whether the transaction is complete. If the transaction is not complete within a predetermined amount of time, the method can include automatically notifying the customer on behalf of the personal representative. If the transaction is not complete within an additional amount of time, the method can include automatically notifying the personal representative over a selected communication channel to contact the customer. Determining a current availability can include accessing a calendar system corresponding to the personal representative to determine whether a scheduling conflict exists.

    Abstract translation: 提供促进商业交易的提醒的方法可以包括首先识别商业实体的个人代表,其中个人代表与交易相关联,根据个人代表的上下文信息来确定个人代表的当前可用性, 监控涉及客户和业务实体的交易,并确定交易是否完成。 如果交易在预定时间内未完成,则该方法可以包括代表个人代表自动通知客户。 如果交易在额外的时间内未完成,则该方法可以包括通过选定的通信信道自动通知个人代理以联系客户。 确定当前可用性可以包括访问对应于该个人代表的日历系统以确定是否存在调度冲突。

    Context conflict resolution and automatic context source maintenance
    42.
    发明授权
    Context conflict resolution and automatic context source maintenance 有权
    上下文冲突解决和自动上下文源维护

    公开(公告)号:US07487234B2

    公开(公告)日:2009-02-03

    申请号:US10245174

    申请日:2002-09-17

    CPC classification number: G06Q10/109

    Abstract: Techniques are disclosed for detecting and resolving conflicts in context information from various sources. That information may be used to automatically update one or more context sources and/or to validate or invalidate (until further notice or for a period of time) input from one or more context sources. Or, the updates can be made in response to the user's instructions. Rules are used in preferred embodiments to dictate the conflict resolution approach for individual users. Updating the context source is particularly useful when the source is an electronic calendar. Updates that may be made to the calendar include adding, deleting, or changing scheduled events and/or working hours. Invalidating data from a context source is particularly useful for lost, forgotten, misplaced, or loaned devices. Marking data from a context source as valid is preferably done when harmony among several context sources is detected. Context suppliers may be notified of errors or discrepancies in their context data.

    Abstract translation: 公开了用于检测和解决来自各种来源的上下文信息中的冲突的技术。 该信息可以用于自动更新一个或多个上下文源和/或从一个或多个上下文源输入的验证或无效(直到进一步通知或一段时间)。 或者,可以根据用户的指示进行更新。 在优选实施例中使用规则来规定个体用户的冲突解决方法。 当源是电子日历时,更新上下文源尤其有用。 可能对日历进行的更新包括添加,删除或更改预定事件和/或工作时间。 丢失,忘记的,错放的或借用的设备对来自上下文源的数据的无效特别有用。 将数据从上下文源标记为有效时,优选在检测到若干上下文源之间的和声时进行。 上下文供应商可能会收到其上下文数据中的错误或差异。

    Method And System For Automatically Linking A Cursor To A Hotspot In A Hypervideo Stream
    43.
    发明申请
    Method And System For Automatically Linking A Cursor To A Hotspot In A Hypervideo Stream 有权
    自动将光标链接到超视频流中的热点的方法和系统

    公开(公告)号:US20090007023A1

    公开(公告)日:2009-01-01

    申请号:US11769280

    申请日:2007-06-27

    Abstract: Automatically linking a cursor to a hotspot in a hypervideo stream comprising a plurality of video frames that are associated with at least one selectable hotspot include receiving a hypervideo stream of a first video frame associated with a selectable hotspot in a first activiation region of the first video frame, and determining whether a first position of a cursor is substantially within the first activiation region corresponding to the selectable hotspot. The cursor is associated with the selectable hotspot when the first position of the cursor is substantially within the first activiation region corresponding to the selectable hotspot in the first video frame. The hypervideo stream of a second video frame associated with the selectable hotspot in a second activation region different from the first activation region is received, and the cursor is automatically moved to a second position in the second video frame based on the association.

    Abstract translation: 将光标自动链接到包含与至少一个可选热点相关联的多个视频帧的超视频流中的热点包括:在第一视频的第一激活区域中接收与可选热点相关联的第一视频帧的超视频流 并且确定光标的第一位置是否基本上位于与可选热点对应的第一激活区域内。 当光标的第一位置基本上在与第一视频帧中的可选热点相对应的第一激活区域内时,光标与可选热点相关联。 接收与第一激活区域不同的第二激活区域中与可选热点相关联的第二视频帧的超视频流,并且基于该关联,光标自动移动到第二视频帧中的第二位置。

    Context Conflict Resolution and Automatic Context Source Maintenance
    44.
    发明申请
    Context Conflict Resolution and Automatic Context Source Maintenance 有权
    上下文冲突解决和自动上下文源维护

    公开(公告)号:US20080288435A1

    公开(公告)日:2008-11-20

    申请号:US12183356

    申请日:2008-07-31

    CPC classification number: G06Q10/109

    Abstract: Techniques are disclosed for detecting and resolving conflicts in context information from various sources. That information may be used to automatically update one or more context sources and/or to validate or invalidate (until further notice or for a period of time) input from one or more context sources. Or, the updates can be made in response to the user's instructions. Rules are used in preferred embodiments to dictate the conflict resolution approach for individual users. Updating the context source is particularly useful when the source is an electronic calendar. Updates that may be made to the calendar include adding, deleting, or changing scheduled events and/or working hours. Invalidating data from a context source is particularly useful for lost, forgotten, misplaced, or loaned devices. Marking data from a context source as valid is preferably done when harmony among several context sources is detected. Context suppliers may be notified of errors or discrepancies in their context data.

    Abstract translation: 公开了用于检测和解决来自各种来源的上下文信息中的冲突的技术。 该信息可以用于自动更新一个或多个上下文源和/或从一个或多个上下文源输入的验证或无效(直到进一步通知或一段时间)。 或者,可以根据用户的指示进行更新。 在优选实施例中使用规则来规定个体用户的冲突解决方法。 当源是电子日历时,更新上下文源尤其有用。 可能对日历进行的更新包括添加,删除或更改预定事件和/或工作时间。 丢失,忘记的,错放的或借用的设备对来自上下文源的数据的无效特别有用。 将数据从上下文源标记为有效时,优选在检测到若干上下文源之间的和声时进行。 上下文供应商可能会收到其上下文数据中的错误或差异。

    Methods And Systems For Communicating Task Information
    45.
    发明申请
    Methods And Systems For Communicating Task Information 审中-公开
    沟通任务信息的方法和系统

    公开(公告)号:US20080270546A1

    公开(公告)日:2008-10-30

    申请号:US11742153

    申请日:2007-04-30

    CPC classification number: G06Q10/10

    Abstract: Methods, systems, and computer readable media are described for communicating task information. According to an aspect, a method includes receiving a publish message including task information representing a request, generating a notify message addressed to a device associated with the recipient watcher, wherein the notify message includes a sender presentity identifier, sending the notify message to the device enabling the task information to be presented with presence information associated with the sender presentity.According to another aspect, a method includes presenting information associated with a watched presentity, the presented information including presence information of the watched presentity, receiving a notify message including task information representing a request, wherein the watched presentity is a presence agent of the sender, updating the presented information to include a task indicator based on the received task information, the task indicator presented with the presence information of the watched presentity.

    Abstract translation: 描述了用于传达任务信息的方法,系统和计算机可读介质。 根据一方面,一种方法包括:接收包括表示请求的任务信息的发布消息,生成寻址到与所述接收者观察者相关联的设备的通知消息,其中所述通知消息包括发送者呈现标识符,向所述设备发送所述通知消息 使任务信息能够呈现与发送者存在相关联的呈现信息。 根据另一方面,一种方法包括呈现与被观看呈现相关联的信息,所呈现的信息包括观看呈现的呈现信息,接收包括表示请求的任务信息的通知消息,其中所观看的呈现度是发送者的存在代理, 基于所接收到的任务信息来更新所呈现的信息以包括任务指示符,所述任务指示符呈现所观看的呈现度的存在信息。

    Method And System For Managing Activities In A Battery Powered Device
    46.
    发明申请
    Method And System For Managing Activities In A Battery Powered Device 审中-公开
    用于管理电池供电装置中的活动的方法和系统

    公开(公告)号:US20080263375A1

    公开(公告)日:2008-10-23

    申请号:US11738800

    申请日:2007-04-23

    Abstract: A method for managing activities in a battery powered device includes receiving activity information, a start time that is different from a present time, and either a duration or an end time for performing the desired activity. The method also includes determining a required energy amount needed for performing the desired activity, determining an available energy amount for the battery powered device, determining a projected energy consumed by the battery powered device from the present time to the start time, and determining a residual energy of the battery powered device based on a difference of the device's available energy amount and a sum of the required energy and projected energy consumed by the battery powered device from the present time to the start time. An indication is provided that includes information relating to the desired activity and to whether the determined residual energy is sufficient to perform the desired activity.

    Abstract translation: 用于管理电池供电设备中的活动的方法包括接收活动信息,与当前时间不同的开始时间以及用于执行所需活动的持续时间或结束时间。 该方法还包括确定执行所需活动所需的能量量,确定电池供电设备的可用能量,确定电池供电设备从当前时间到开始时间消耗的预计能量,以及确定剩余 电池供电装置的能量基于设备的可用能量量与电池供电装置从当前时间到开始时间消耗的所需能量和所预计能量的总和的差异。 提供了包括与期望活动有关的信息以及确定的剩余能量是否足以执行所需活动的指示。

    Intelligent free-time search
    47.
    发明授权
    Intelligent free-time search 失效
    智能空闲搜索

    公开(公告)号:US07395221B2

    公开(公告)日:2008-07-01

    申请号:US10141737

    申请日:2002-05-09

    CPC classification number: G06Q10/109 G06Q10/06314 G06Q10/1095 G06Q40/00

    Abstract: Techniques are disclosed for performing free-time searches that exploit information of the type used with electronic calendars. By leveraging advanced calendaring system information and using location, other context information such as corporate policy, legal constraints, and technology constraints, and user-specific preferences to provide a complete picture of a person's availability, the functionality (and therefore the value) of scheduling systems in increased, resulting in an ability to schedule meetings with more accuracy and less rework. Various allowable participation types for meeting invitees may be specified, and each invitee's availability is determined accordingly. Location-sensitive travel times (including optional user-specific travel time adjustments) are used in preferred embodiments when in-person participation is required.

    Abstract translation: 公开了用于执行利用电子日历使用的类型的信息的空闲时间搜索的技术。 通过利用高级日历系统信息和使用位置,其他上下文信息(例如公司策略,法律约束和技术约束)以及用户特定偏好来提供人员可用性的完整图像,调度的功能(因此也是值) 系统增加,从而能够更准确地安排会议并减少返工。 可以指定会议受邀者的各种允许的参与类型,并且相应地确定每个受邀者的可用性。 在需要亲自参与的情况下,在优选实施例中使用位置敏感的旅行时间(包括可选的用户特定旅行时间调整)。

    METHOD, SYSTEM, AND PROGRAM PRODUCT FOR PROVIDING AUTOMATIC GROUP SUBSCRIPTIONS
    48.
    发明申请
    METHOD, SYSTEM, AND PROGRAM PRODUCT FOR PROVIDING AUTOMATIC GROUP SUBSCRIPTIONS 失效
    用于提供自动组订阅的方法,系统和程序产品

    公开(公告)号:US20080010334A1

    公开(公告)日:2008-01-10

    申请号:US11428914

    申请日:2006-07-06

    CPC classification number: H04L67/26 G06Q10/10

    Abstract: A first data store is provided for storing individual subscriptions, including match criteria and an action specification. A second data store is also provided for storing group subscriptions, including a use counter and a list of pointers to the individual subscriptions. When a new individual subscription is submitted, it is registered/stored in the individual subscription data store. Upon registration, its criteria are checked against the criteria of existing subscriptions in the group subscription data store. If there is a match, a use counter corresponding to the matching group subscription is incremented, and a pointer is added to a list of pointers to associate the matching group subscription with the individual subscription. If there is not a match, a new group subscription is added to the group subscription data store, and the group subscription is registered with the pub/sub engine. A use counter corresponding to the group subscription is incremented, and a pointer is added to a list of pointers.

    Abstract translation: 提供第一数据存储用于存储单个订阅,包括匹配标准和动作规范。 还提供第二数据存储用于存储组订阅,包括使用计数器和指向各个订阅的指针的列表。 当提交新的个人订阅时,它被注册/存储在单独的订阅数据存储中。 注册后,根据组订阅数据存储中现有订阅的标准检查其标准。 如果存在匹配,则对应于匹配组订阅的使用计数器增加,并且将指针添加到指针列表以将匹配组订阅与单独订阅相关联。 如果没有匹配,则向组订阅数据存储添加新的组订阅,并且该组订阅被注册到pub / sub引擎。 对应于组订阅的使用计数器增加,并且指针被添加到指针列表。

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