公开(公告)号：US20120089463A1

公开(公告)日：2012-04-12

申请号：US13328128

申请日：2011-12-16

Applicant: Labhesh Patel ,  Shmuel Shaffer ,  Alan Gatzke ,  Mukul Jain

Inventor： Labhesh Patel ,  Shmuel Shaffer ,  Alan Gatzke ,  Mukul Jain

IPC: G06Q30/02

CPC classification number: G06Q10/107 ,  G06Q30/02 ,  G06Q30/0269 ,  G06Q40/04

Abstract: A method and an apparatus for inserting an included message into an e-mail message, wherein the e-mail message is transferred through a unified messaging solution have been provided. In one embodiment, the unified messaging solution detects transmission of a voice mail message as the e-mail attachment. The voice mail message is received by a system that facilitates the transfer of the e-mail message. The system associates the included message with the voice mail message. The included message is inserted into the e-mail message. The system sends the e-mail message along with the included message and the attached voice mail message to an intended user. In a preferred embodiment, the included message is an advertising message.

Abstract translation: 已经提供了一种用于将包括的消息插入到电子邮件消息中的方法和装置，其中通过统一消息传送解决方案传送电子邮件消息。 在一个实施例中，统一消息收发解决方案检测到语音邮件消息作为电子邮件附件的传输。 语音邮件消息由便于传送电子邮件消息的系统接收。 系统将包含的消息与语音邮件消息相关联。 包含的消息被插入到电子邮件中。 系统将电子邮件消息与附带的消息和附加的语音邮件消息一起发送给预定的用户。 在优选实施例中，所包括的消息是广告消息。

公开(公告)号：US08130927B2

公开(公告)日：2012-03-06

申请号：US12113312

申请日：2008-05-01

Applicant: Mukul Jain ,  Shmuel Shaffer ,  Labhesh Patel ,  Sanjeev Kumar

Inventor： Mukul Jain ,  Shmuel Shaffer ,  Labhesh Patel ,  Sanjeev Kumar

IPC: H04M1/56 ,  H04M15/06 ,  H04M3/42

CPC classification number: H04M1/56

Abstract: In one embodiment, a method includes establishing a call, and continuously monitoring the call from or using a first endpoint associated with the call. Monitoring the call includes identifying when an information element associated with the call has changed. The method also includes determining when the information associated with the call has changed, and storing a representation of the information element in an enhanced directory arrangement associated with the first endpoint when the information associated with the call has changed.

Abstract translation: 在一个实施例中，一种方法包括建立呼叫，并且连续监视来自或使用与呼叫相关联的第一端点的呼叫。 监视呼叫包括识别与呼叫相关联的信息元素何时改变。 该方法还包括确定何时与呼叫相关联的信息已经改变，并且当与呼​​叫相关联的信息已经改变时，将信息元素的表示存储在与第一端点相关联的增强目录布置中。

公开(公告)号：US20120039451A1

公开(公告)日：2012-02-16

申请号：US13283273

申请日：2011-10-27

Applicant: Shmuel Shaffer ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar

Inventor： Shmuel Shaffer ,  Labhesh Patel ,  Mukul Jain ,  Sanjeev Kumar

IPC: H04M1/56

CPC classification number: H04M3/42348 ,  H04M3/42059 ,  H04M3/42187 ,  H04M3/523 ,  H04M2242/30

Abstract: A method and system to process communications in an automatic communication distributor is described. The method may comprise receiving a communication and identifying an originating location from which the communication originates. Thereafter, a determination is made when the originating location corresponds to a predefined high priority geographical area and a priority to the communication is assigned based on the originating location. The call may be assigned a higher priority when the originating location corresponds to the high priority geographical area than when the originating location does not correspond with the high priority geographical area. The communication is queued based on the assigned priority. A method is also provided to assign an agent using an automated call distributor based on a distance between the originating location of the communication and the determined geographical locations of the potential respondents.

Abstract translation: 描述了一种在自动通信分配器中处理通信的方法和系统。 该方法可以包括接收通信并识别来自该通信的起始位置。 此后，当起始位置对应于预定义的高优先级地理区域并且基于始发位置分配通信的优先级时，进行确定。 当起始位置对应于高优先级地理区域时，可以将呼叫分配给较高优先级，而不是当起始位置不对应于高优先级地理区域时。 通信根据分配的优先级排队。 还提供了一种方法，用于基于通信的始发位置与所确定的潜在受访者的地理位置之间的距离，使用自动呼叫分配器分配代理。

公开(公告)号：US20120016536A1

公开(公告)日：2012-01-19

申请号：US13241966

申请日：2011-09-23

Applicant: Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer ,  Mukul Jain ,  Randall Paul Joseph Ethier

Inventor： Labhesh Patel ,  Sanjeev Kumar ,  Shmuel Shaffer ,  Mukul Jain ,  Randall Paul Joseph Ethier

IPC: G08G1/00

CPC classification number: G08G1/00 ,  G08G1/20

Abstract: A method for intelligently managing a transportation network is provided. The method may include providing a roadside apparatus 18 to communicate with nodes 14A to 14D associated with vehicles 12A to 12D in a transportation network, the vehicle nodes being in a neighborhood range of the roadside apparatus. The roadside apparatus may dynamically detect the presence of a node 14A associated with a first vehicle 12A, and establish a mobile Internet Protocol (IP) network between the roadside apparatus and the first vehicle's node. The roadside apparatus 18 receives, in real-time, from the first vehicle's node 14A event data of events associated with the first vehicle 12A over the mobile IP network. The roadside apparatus 18 or nodes 14A to 14D may further receive or transmit real-time command data to control subsystems of a vehicle.

Abstract translation: 提供了一种智能管理交通网络的方法。 该方法可以包括提供路侧设备18与运输网络中与车辆12A至12D相关联的节点14A至14D通信，车辆节点位于路边设备的邻近范围内。 路侧设备可以动态地检测与第一车辆12A相关联的节点14A的存在，并且在路侧设备和第一车辆的节点之间建立移动因特网协议（IP）网络。 路边设备18通过移动IP网络实时地从第一车辆节点14A接收与第一车辆12A相关联的事件的事件数据。 路侧设备18或节点14A至14D可以进一步接收或发送实时命令数据到车辆的控制子系统。

公开(公告)号：US08090377B2

公开(公告)日：2012-01-03

申请号：US11768671

申请日：2007-06-26

Applicant: Shmuel Shaffer ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Labhesh Patel

IPC: H04W40/00

CPC classification number: G01C21/20 ,  G01C21/3461

Abstract: A method includes receiving destination information comprising a desired destination and receiving regional signal quality information comprising signal quality information associated with one or more regions of an area. The method also includes determining a first route to the desired destination based on the regional signal quality information.

Abstract translation: 一种方法包括接收包含期望目的地的目的地信息，并接收包括与区域的一个或多个区域相关联的信号质量信息的区域信号质量信息。 该方法还包括基于区域信号质量信息确定到期望目的地的第一路由。

公开(公告)号：US08082510B2

公开(公告)日：2011-12-20

申请号：US11411391

申请日：2006-04-26

Applicant: Labhesh Patel ,  Shmuel Shaffer ,  Alan Gatzke ,  Mukul Jain

Inventor： Labhesh Patel ,  Shmuel Shaffer ,  Alan Gatzke ,  Mukul Jain

IPC: G06F3/00 ,  G06F15/16

CPC classification number: G06Q10/107 ,  G06Q30/02 ,  G06Q30/0269 ,  G06Q40/04

Abstract: A method and an apparatus for inserting an included message into an e-mail message, wherein the e-mail message is transferred through a unified messaging solution have been provided. In one embodiment, the unified messaging solution detects transmission of a voice mail message as the e-mail attachment. The voice mail message is received by a system that facilitates the transfer of the e-mail message. The system associates the included message with the voice mail message. The included message is inserted into the e-mail message. The system sends the e-mail message along with the included message and the attached voice mail message to an intended user. In a preferred embodiment, the included message is an advertising message.

Abstract translation: 已经提供了一种用于将包括的消息插入到电子邮件消息中的方法和装置，其中通过统一消息传送解决方案传送电子邮件消息。 在一个实施例中，统一消息收发解决方案检测到语音邮件消息作为电子邮件附件的传输。 语音邮件消息由便于传送电子邮件消息的系统接收。 系统将包含的消息与语音邮件消息相关联。 包含的消息被插入到电子邮件中。 系统将电子邮件消息与附带的消息和附加的语音邮件消息一起发送给预定的用户。 在优选实施例中，所包括的消息是广告消息。

公开(公告)号：US20110195680A1

公开(公告)日：2011-08-11

申请号：US13094157

申请日：2011-04-26

Applicant: Shmuel Shaffer ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Labhesh Patel

IPC: H04B17/00

CPC classification number: H04W24/06 ,  G01C21/20 ,  G01C21/3461 ,  H04W24/08 ,  H04W64/006

Abstract: A method for automatically identifying wireless signal quality of a region includes receiving signal quality information associated with wireless signals received by each of a plurality of mobile endpoints and receiving location information identifying locations of each of the plurality of mobile endpoints. The method also includes, based on the received signal quality information and the received location information, identifying a first region of an area, the first region having a first signal quality.

Abstract translation: 用于自动识别区域的无线信号质量的方法包括接收与多个移动端点中的每一个接收的无线信号相关联的信号质量信息，以及接收识别多个移动端点中的每一个的位置的位置信息。 所述方法还包括基于所接收的信号质量信息和所接收的位置信息，识别区域的第一区域，所述第一区域具有第一信号质量。

公开(公告)号：US07941108B2

公开(公告)日：2011-05-10

申请号：US11768738

申请日：2007-06-26

Applicant: Shmuel Shaffer ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Labhesh Patel

IPC: H03C1/62

CPC classification number: H04W24/06 ,  G01C21/20 ,  G01C21/3461 ,  H04W24/08 ,  H04W64/006

Abstract: A method for automatically identifying wireless signal quality of a region includes receiving signal quality information associated with wireless signals received by each of a plurality of mobile endpoints and receiving location information identifying locations of each of the plurality of mobile endpoints. The method also includes, based on the received signal quality information and the received location information, identifying a first region of an area, the first region having a first signal quality.

Abstract translation: 用于自动识别区域的无线信号质量的方法包括接收与多个移动端点中的每一个接收的无线信号相关联的信号质量信息，以及接收识别多个移动端点中的每一个的位置的位置信息。 所述方法还包括基于所接收的信号质量信息和所接收的位置信息，识别区域的第一区域，所述第一区域具有第一信号质量。

公开(公告)号：US07940705B2

公开(公告)日：2011-05-10

申请号：US10937816

申请日：2004-09-09

Applicant: Shmuel Shaffer ,  Cullen F. Jennings ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Cullen F. Jennings ,  Labhesh Patel

IPC: H04L12/16

CPC classification number: H04M7/0027 ,  H04M3/5166 ,  H04M3/56

Abstract: A method for providing a conference service includes hosting a conference between a plurality of endpoints and communicating at least one media stream received from at least one of the plurality of endpoints to the remaining plurality of endpoints. The method also includes receiving a request to block communication of the at least one media stream to a first endpoint of the plurality of endpoints and blocking communication of the at least one media stream to the first endpoint.

Abstract translation: 一种用于提供会议服务的方法包括在多个端点之间主办会议并将从多个端点中的至少一个接收的至少一个媒体流传送到剩余的多个端点。 该方法还包括接收阻止至少一个媒体流的通信到多个端点的第一端点的请求，并阻止至少一个媒体流到第一端点的通信。

公开(公告)号：US07813493B2

公开(公告)日：2010-10-12

申请号：US11114599

申请日：2005-04-25

Applicant: Shmuel Shaffer ,  Labhesh Patel ,  Joseph F. Khouri ,  Gebran G. Chahrouri ,  Mohammed I. Darwish

Inventor： Shmuel Shaffer ,  Labhesh Patel ,  Joseph F. Khouri ,  Gebran G. Chahrouri ,  Mohammed I. Darwish

IPC: H04M3/00

CPC classification number: H04M3/523 ,  H04M3/5238 ,  H04M2203/402

Abstract: A method for handling calls at an automatic call distribution system includes receiving a first call for connection with one of a plurality of agents and distributing the first call to a first agent of the plurality of agents. The method includes presenting to the first agent at least one target time associated with handling the first call and modifying the at least one target time associated with handling the first call based on call parameters and a service level goal. The call parameters comprise a status of a queue comprising calls awaiting connection with agents. The method also includes presenting the at least one modified target time associated with handling the first call to the first agent.

Abstract translation: 一种用于在自动呼叫分配系统处理呼叫的方法包括：接收与多个代理之一的连接的第一呼叫，并将所述第一呼叫分发给所述多个代理的第一代理。 该方法包括向第一代理呈现与处理第一呼叫相关联的至少一个目标时间，并且基于呼叫参数和服务水平目标修改与处理第一呼叫相关联的至少一个目标时间。 呼叫参数包括包括等待与代理连接的呼叫的队列的状态。 该方法还包括将与处理第一呼叫相关联的至少一个修改的目标时间呈现给第一代理。