Dynamic service management using voice-activated devices

    公开(公告)号:US11601427B2

    公开(公告)日:2023-03-07

    申请号:US17016514

    申请日:2020-09-10

    Applicant: VMWARE, INC.

    Abstract: Disclosed are various aspects of voice skill session lifetime management. In some examples, an inaudible sonic check-in announcement is detected. An inaudible sonic request for check-in authentication is emitted by a voice-activated device. An inaudible sonic authentication is detected. The inaudible sonic authentication includes a service provider identifier. The inaudible sonic check-in announcement is identified as authentic based on task data retrieved based on the service provider identifier. An inaudible sonic approval to perform a task specified in the task data is emitted by the voice-activated device.

    Intelligent management of hero cards that display contextual information and actions for backend systems

    公开(公告)号:US11588768B2

    公开(公告)日:2023-02-21

    申请号:US17192933

    申请日:2021-03-05

    Applicant: VMWARE, INC.

    Abstract: Methods and systems are described for intelligently managing hero cards generated for a user profile. In an example, a server can collect user interaction data that measures how a user interacts with system components. The system components can include emails, hero cards, and software applications. The server can analyze the user interaction data to determine whether a new hero card type should be enabled for a user profile, whether an active hero card type should be disabled for the user profile, and whether parameters for action options on hero cards should be changed for the user profile. The server can make changes to hero cards for the user profile so that the user can receive customized hero cards based on the user's behavior.

    INTELLIGENT MANAGEMENT OF HERO CARDS THAT DISPLAY CONTEXTUAL INFORMATION AND ACTIONS FOR BACKEND SYSTEMS

    公开(公告)号:US20220231977A1

    公开(公告)日:2022-07-21

    申请号:US17192933

    申请日:2021-03-05

    Applicant: VMWARE, INC.

    Abstract: Methods and systems are described for intelligently managing hero cards generated for a user profile. In an example, a server can collect user interaction data that measures how a user interacts with system components. The system components can include emails, hero cards, and software applications. The server can analyze the user interaction data to determine whether a new hero card type should be enabled for a user profile, whether an active hero card type should be disabled for the user profile, and whether parameters for action options on hero cards should be changed for the user profile. The server can make changes to hero cards for the user profile so that the user can receive customized hero cards based on the user's behavior.

    EXTRACTING AND POPULATING CONTENT FROM AN EMAIL LINK

    公开(公告)号:US20220215067A1

    公开(公告)日:2022-07-07

    申请号:US17142112

    申请日:2021-01-05

    Applicant: VMware, Inc.

    Abstract: Systems and methods are described for extracting and populating content from an email link. In an example, a machine learning (“ML”) model can be trained based on user interactions with emails. When an email is received for the user, the ML model can be applied to score the email. An application can extract a link in the email. The application can retrieve a web page with the link and store it locally. The application can create a card for the email that includes the link and insert the card into a graphical user interface (“GUI”). A user can access the GUI and select the card. The web page can be retrieved from the local storage and displayed in the GUI.

    Integration of an email client with hosted applications

    公开(公告)号:US11271881B2

    公开(公告)日:2022-03-08

    申请号:US17355522

    申请日:2021-06-23

    Applicant: VMware, Inc.

    Abstract: Disclosed are various embodiments for integrating an email client with hosted applications. An email is received from an email client. An image that is a component of the email is identified and sent to an optical character recognition (OCR) service. Extracted text is received from the OCR service. A request for an action object is then sent to a connector for an application, the action object representing a potential action that could be performed with the application based on the extracted text from the OCR service. The action object is then sent to the email client, which is configured to display a prompt allowing a user to perform the action represented by the action object.

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