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    Intelligent creation of customized responses to customer feedback
    1.
    发明授权
    Intelligent creation of customized responses to customer feedback 有权

    公开(公告)号：US12079577B2

    公开(公告)日：2024-09-03

    申请号：US17499617

    申请日：2021-10-12

    Applicant: VMware, Inc.

    Inventor： Rohit Pradeep Shetty ,  Erich Stuntebeck

    IPC: G06F40/30 ,  G06F8/658 ,  G06F40/205 ,  G06F40/295 ,  G06Q30/0203 ,  H04L51/046

    CPC classification number: G06F40/295 ,  G06F8/658 ,  G06F40/205 ,  G06Q30/0203 ,  H04L51/046

    Abstract: Systems and methods are described for creating a customized response to user feedback. In an example, a feedback system can receive user feedback about a product. The feedback system can parse the user feedback to extract keywords and assign categories to the keywords. The feedback system can also receive update information related to the product. The feedback system can parse the product update information in a similar manner to extract keywords and assign them to categories. The feedback system can compare the parsed user feedback and the parsed product update information and identify any matches that indicate that the product update addresses something mentioned in the user feedback. The feedback system can create a custom notification that highlights the portion of the product update information that matched to the user feedback.

    PEER-TO-PEER SECURITY STATUS DETECTION
    2.
    发明公开
    PEER-TO-PEER SECURITY STATUS DETECTION 审中-公开

    公开(公告)号：US20240137358A1

    公开(公告)日：2024-04-25

    申请号：US17969498

    申请日：2022-10-18

    Applicant: VMware, Inc.

    Inventor： Ramanandan Nambannor Kunnath ,  Rohit Pradeep Shetty ,  Erich Stuntebeck

    IPC: H04L9/40 ,  H04L67/141

    CPC classification number: H04L63/0823 ,  H04L67/141

    Abstract: Disclosed are various approaches for peer-to-peer device security detection. In some examples, a first client device transmits verification data to a second client device. The verification data includes a public key verification certificate of the client device, and a time-based session token generated by the first client device. The first client device receives a preliminary cross-comparison package from the second client device. The preliminary package includes a spoof-check token, and peer device context data of the second client device. The first client device generates a cross-comparison package using the preliminary cross-comparison package and local device context data of the first client device, and transmits the cross-comparison package to a management service for cross-comparison.

    Secure onboarding of computing devices using blockchain
    3.
    发明授权
    Secure onboarding of computing devices using blockchain 有权

    公开(公告)号：US11824989B2

    公开(公告)日：2023-11-21

    申请号：US17350310

    申请日：2021-06-17

    Applicant: VMware, Inc.

    Inventor： Ramani Panchapakesan ,  Ramanandan Nambannor Kunnath ,  Erich Stuntebeck

    IPC: H04L9/32 ,  H04L12/911 ,  H04L47/70 ,  H04L47/783 ,  H04L9/00

    CPC classification number: H04L9/3213 ,  H04L9/3236 ,  H04L47/783 ,  H04L47/821 ,  H04L47/828 ,  H04L9/50

    Abstract: Systems and methods are described for onboarding a new device to a blockchain secured network. A trusted device that is already enrolled on the blockchain can receive information from a new device. The new device can send an onboarding request to a server through a non-blockchain secured Application Programming Interface (“API”). The trusted device can send an onboarding request for the new device through a blockchain secured API. The server can receive the requests and match them. The server can authenticate the two devices and send a request to a blockchain consensus to add the new device to the blockchain with the trusted device as a referral. The blockchain consensus can add the new device to the blockchain and notify the server. The server can notify the new device, and the new device can begin communicating through the blockchain secured API or directly with other devices on the blockchain.

    Workflow automation using near-field communication
    4.
    发明授权
    Workflow automation using near-field communication 有权

    公开(公告)号：US11444796B2

    公开(公告)日：2022-09-13

    申请号：US17409875

    申请日：2021-08-24

    Applicant: VMware, Inc.

    Inventor： Erich Stuntebeck

    IPC: H04L12/18 ,  G06Q10/10 ,  H04W8/00 ,  H04W4/80

    Abstract: Disclosed are various approaches for initiating workflows with respect to physical resource devices on behalf of a user. A physical identifier can be affixed to a physical resource device. An identifier can be embedded within the physical identifier. A workflow application can initiate workflows upon detecting that a user has scanned or captured the identifier.

    EXTRACTING AND POPULATING CONTENT FROM AN EMAIL LINK
    5.
    发明申请
    EXTRACTING AND POPULATING CONTENT FROM AN EMAIL LINK 有权

    公开(公告)号：US20220215067A1

    公开(公告)日：2022-07-07

    申请号：US17142112

    申请日：2021-01-05

    Applicant: VMware, Inc.

    Inventor： Rohit Pradeep Shetty ,  Erich Stuntebeck ,  Chaoting Xuan ,  Sharun Varghese Samuel

    IPC: G06F16/957 ,  G06N20/00 ,  H04L12/58 ,  G06F16/955

    Abstract: Systems and methods are described for extracting and populating content from an email link. In an example, a machine learning (“ML”) model can be trained based on user interactions with emails. When an email is received for the user, the ML model can be applied to score the email. An application can extract a link in the email. The application can retrieve a web page with the link and store it locally. The application can create a card for the email that includes the link and insert the card into a graphical user interface (“GUI”). A user can access the GUI and select the card. The web page can be retrieved from the local storage and displayed in the GUI.

    WORKFLOW AUTOMATION USING NEAR-FIELD COMMUNICATION
    6.
    发明申请
    WORKFLOW AUTOMATION USING NEAR-FIELD COMMUNICATION 有权

    公开(公告)号：US20210385097A1

    公开(公告)日：2021-12-09

    申请号：US17409875

    申请日：2021-08-24

    Applicant: VMware, Inc.

    Inventor： Erich Stuntebeck

    IPC: H04L12/18 ,  G06Q10/10 ,  H04W8/00

    Abstract: Disclosed are various approaches for initiating workflows with respect to physical resource devices on behalf of a user. A physical identifier can be affixed to a physical resource device. An identifier can be embedded within the physical identifier. A workflow application can initiate workflows upon detecting that a user has scanned or captured the identifier.

    Providing user-specific previews within text
    10.
    发明授权
    Providing user-specific previews within text 有权

    公开(公告)号：US11520973B2

    公开(公告)日：2022-12-06

    申请号：US17677838

    申请日：2022-02-22

    Applicant: VMware, Inc.

    Inventor： Rohit Pradeep Shetty ,  Erich Stuntebeck

    IPC: G06F40/169 ,  G06F40/106 ,  G06F16/9035 ,  G06N20/00 ,  H04L67/50

    Abstract: Examples described herein include systems and methods for providing user-specific previews for terms within text. An example method can include receiving tracked user behavior reflecting terms selected by a user and entered into a search. A representation of known words can be created based on the tracked user behavior. By training machine-learning models for each individual user, personalized previews can be presented when each user encounters a new body of text, such as in a webpage or email. The preview can apply to a term not previously known to the user but likely to be searched by the user, relying on content gathered from a search on a search medium that the user was likely to use. The content can be presented to the user in a graphical user interface allowing for interaction and feedback.

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