公开(公告)号：US20150032724A1

公开(公告)日：2015-01-29

申请号：US13948204

申请日：2013-07-23

Applicant: Xerox Corporation

Inventor： Veerasundaravel Thirugnanasundaram ,  David R. Vandervort ,  Tong Sun ,  Arun Bakthavachalu

IPC: G06F17/30

CPC classification number: G06F17/30654 ,  G06Q10/10 ,  G06Q30/01 ,  H04L51/02 ,  H04L51/16 ,  H04L51/32

Abstract: A first embodiment of the disclosure relates to a method for responding to a message posted in a social media stream. The method includes monitoring a social media site for at least one message including select subject matter. In response to identifying a message, the method includes collecting a series of exchanges that form a conversational thread including the message. The method includes determining at least one content attribute of the message. The method includes classifying the message using at least one key attribute. The method includes searching a database for a reference message using a combination of the at least one content and key attributes. The method includes determining a previous outcome of a reference thread including the reference message. The method includes using the previous outcome for determining a course of action.

Abstract translation: 本公开的第一实施例涉及一种用于响应在社交媒体流中发布的消息的方法。 该方法包括对包括选择主题的至少一个消息的社交媒体站点进行监视。 响应于识别消息，该方法包括收集形成包括消息的对话线程的一系列交换。 该方法包括确定消息的至少一个内容属性。 该方法包括使用至少一个密钥属性对消息进行分类。 该方法包括使用至少一个内容和关键属性的组合来搜索数据库中的参考消息。 该方法包括确定包括参考消息的参考线程的先前结果。 该方法包括使用先前的结果来确定行动过程。