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公开(公告)号:US20190245975A1
公开(公告)日:2019-08-08
申请号:US16389745
申请日:2019-04-19
发明人: Yochai Konig , David Konig
CPC分类号: H04M3/5175 , G06F17/2785 , H04L51/02 , H04M3/5183 , H04M7/0045 , H04M2203/401 , H04M2203/403
摘要: A method for automated quality management of agents of a contact center includes: selecting, by a processor, a topic for interacting with a human agent of the contact center; identifying, by the processor, a dialog tree associated with the selected topic; and engaging, by the processor, in an automated communication session with the human agent based on the identified dialog tree, wherein the engaging of the automated communication session includes: receiving, by the processor, an agent input; identifying, by the processor, a current node of the dialog tree associated with the agent input; selecting, by the processor, an automated phrase to be output in response to identifying the current node; and outputting, by the processor, the automated phrase.
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公开(公告)号:US20190205381A1
公开(公告)日:2019-07-04
申请号:US15858616
申请日:2017-12-29
申请人: Facebook, Inc.
发明人: Antoine Raux , Martin Plouy
CPC分类号: G06F17/2785 , H04L51/02
摘要: This application addresses techniques for personalizing natural language generation by conversational agents. These solutions allow for human-like, large scale opinion expression using a consistent style or personality. Training sentences may be retrieved and a vocabulary may be built based on an analysis of the training sentences. The sentences may be analyzed to determine: (1) whether they express an opinion; (2) whether the opinion is positive or negative; (3) whether the sentence fits in the context of the currently communication; and (4) whether the sentence came from a person with first-hand experience of the topic. Further classifications may be made based on characteristics such as the age or gender of the person expressing the opinion. These opinions may be entered into a repository and used for opinion expression, for example by using the statements directly in a conversation or by training a language generation model with the opinions.
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公开(公告)号:US20190199658A1
公开(公告)日:2019-06-27
申请号:US16220111
申请日:2018-12-14
申请人: KAKAO CORP.
发明人: Yu Mi Kim , No Suk Myung , Ji Soo Hwang
IPC分类号: H04L12/58 , G10L15/32 , G06F16/9032 , G06N20/00
CPC分类号: H04L51/02 , G06F16/90332 , G06N20/00 , G10L15/32 , H04L51/046 , H04L51/14
摘要: A chatbot server that provides an instant messaging service using a relay chatbot linked to multiple chatbots includes a receiving unit that receives, from a messenger server, a question message relevant to a service selected from multiple services and service account information corresponding to the selected service; a derivation unit that derives an answer to the question message using the relay chatbot corresponding to the service account information; and a transmission unit that transmits the answer to the messenger server, wherein the relay chatbot relays a user device to the multiple chatbots linked to the relay chatbot to derive the answer through at least one of the multiple chatbots.
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公开(公告)号:US20190190858A1
公开(公告)日:2019-06-20
申请号:US16279686
申请日:2019-02-19
申请人: Apple Inc.
发明人: Emily Clark SCHUBERT , Todd BLOCKSOM , Andre MJ BOULE , Richard R. DELLINGER , Craig M. FEDERIGHI , Matthew Elliot SHEPHERD , Garrett L. WEINBERG
摘要: The present disclosure generally relates to implementing an operational safety mode that manages the output of notifications at an electronic device when a user of the device is operating a vehicle.
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公开(公告)号:US20190158435A1
公开(公告)日:2019-05-23
申请号:US16253370
申请日:2019-01-22
IPC分类号: H04L12/58 , G06F16/955 , G06F16/24 , G06Q10/06
CPC分类号: H04L51/02 , G06F16/24 , G06F16/955 , G06Q10/063112 , H04L51/30 , H04L51/34
摘要: An information management system may store information related to tasks to be performed by workers in an organization. Workers in the organization may communicate with the information management system using email messages. The information management system may not require a login or authentication procedure, and workers may interact with the information management system without the need to log in to the information management system. The information management system may receive an email message from a worker that indicates a request for a report. The information management system may determine whether to transmit the report to the worker based on whether the worker is appropriately registered with the information management system, and/or whether the worker has administrative privileges. The information management system, in response to a positive determination, may transmit the report to the email address from which the requesting email message was sent.
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公开(公告)号:US20190132300A1
公开(公告)日:2019-05-02
申请号:US16026603
申请日:2018-07-03
申请人: LIVEPERSON, INC.
发明人: Matan Barak , Todd Lewis , Justin Robert Mulhearn
CPC分类号: H04L63/08 , H04L41/00 , H04L51/02 , H04L51/046 , H04L51/18 , H04L51/32 , H04L67/02 , H04L67/141 , H04L67/306
摘要: Described are computer-based methods and apparatuses, including computer program products, for facilitating communications initiated through a social networking account. A detected message communicated using a social networking account can be determined to satisfy a response criteria. Code for displaying a communications initiation feature on a customer communications apparatus associated with the social networking account can be transmitted. Selection information representing a selection of the communications initiation feature can be received and can include a parameter associated with the selection and origin information. The selection information can be validated by determining that the selection is associated with the social networking account and by comparing the parameter with a stored credential associated with the communications initiation feature. When the selection is validated, the communications can be facilitated.
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公开(公告)号:US20190115027A1
公开(公告)日:2019-04-18
申请号:US15782333
申请日:2017-10-12
申请人: Google LLC
发明人: Pararth Shah , Larry Paul Heck , Dilek Hakkani-Tur
CPC分类号: G10L15/30 , G06F16/90332 , G06F17/27 , G10L15/005 , G10L15/16 , G10L15/22 , G10L17/22 , H04L51/02
摘要: Techniques are described related to turn-based reinforcement learning for dialog management. In various implementations, dialog states and corresponding responsive actions generated during a multi-turn human-to-computer dialog session may be obtained. A plurality of turn-level training instances may be generated, each including: a given dialog state of the plurality of dialog states at an outset of a given turn of the human-to-computer dialog session; and a given responsive action that was selected based on the given dialog state. One or more of the turn-level training instances may further include a turn-level feedback value that reflects on the given responsive action selected during the given turn. A reward value may be generated based on an outcome of the human-to-computer dialog session. The dialog management policy model may be trained based on turn-level feedback values of the turn-level training instance(s) and the reward value.
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公开(公告)号:US20190108211A1
公开(公告)日:2019-04-11
申请号:US16213703
申请日:2018-12-07
CPC分类号: G06F17/27 , G06F17/28 , H04L51/02 , H04L51/32 , H04L67/325
摘要: A method for maintaining conversational cadence may include determining, by a processor, a conversational cadence associated with a user in a social network. The conversational cadence may be determined based on a plurality of messages previously transmitted by the user. The method may also include detecting, by the processor, a reduction in the conversational cadence of the user. The method may further include providing, by the processor, a set of fill-in messages that create an appearance to another user in the social network that there is no reduction in the conversational cadence.
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9.
公开(公告)号:US20190103102A1
公开(公告)日:2019-04-04
申请号:US15725060
申请日:2017-10-04
发明人: Dean C. N. Tseretopoulos , Robert Alexander McCarter , Sarabjit Singh Walia , Vipul Kishore Lalka , Nadia Moretti , Paige Elyse Dickie , Denny Devasia Kuruvilla , Milos Dunjic , Dino Paul D'Agostino , Arun Victor Jagga , John Jong-Suk Lee , Rakesh Thomas Jethwa
IPC分类号: G10L15/22 , G10L15/18 , G10L15/183
CPC分类号: G10L15/22 , G06F17/27 , G06Q10/101 , G06Q40/00 , G06Q50/01 , G10L15/1807 , G10L15/183 , G10L2015/223 , H04L51/02
摘要: The present disclosure involves systems, software, and computer implemented methods for personalizing interactions within a conversational interface based on an input context. One example system performs operations including receiving a conversational input via a conversational interface associated with a particular user profile. The input is analyzed via a natural language processing engine to determine an intent and a personality input type. A persona response type associated with the determined personality input type is identified, and responsive content is determined. A particular persona associated with the particular user profile based on a related set of social network activity information associated with the user profile and that corresponds to the identified persona response type is identified. The responsive content is modified by applying persona-related content associated with the identified particular persona to generate a persona-associated response, and the persona-associated response is transmitted to a device associated with the particular user profile.
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公开(公告)号:US20190095424A1
公开(公告)日:2019-03-28
申请号:US15714077
申请日:2017-09-25
发明人: Benjamin Gene CHEUNG , Andres MONROY-HERNANDEZ , Todd Daniel NEWMAN , Mayerber Loureiro De CARVALHO NETO , Michael Brian PALMER , Pamela BHATTACHARYA , Justin Brooks CRANSHAW , Charles Yin-Che LEE
CPC分类号: G06F17/2785 , G06F16/90332 , G06Q10/107 , G06Q10/109 , H04L51/02 , H04L51/046
摘要: A software agent, that is used to assist in providing a service, receives communications from a set of users that are attempting to use the software agent. The communications include communications that are interacting with the software agent, and communications that are not interacting with the software agent. The software agent performs natural language processing on all communications to identify such things as user sentiment, user concerns or other items in the content of the messages, and also to identify actions taken by the users in order to obtain a measure of user satisfaction with the software agent. One or more action signals are then generated based upon the identified user satisfaction with the software agent.
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