公开(公告)号：US20130097497A1

公开(公告)日：2013-04-18

申请号：US13650081

申请日：2012-10-11

Applicant: AUTODESK, INC.

Inventor： Justin Frank Matejka ,  Tovi Grossman ,  George Fitzmaurice

IPC: G06F3/01 ,  G06F15/16

CPC classification number: G06F3/048 ,  G06F9/453 ,  G06F17/30864

Abstract: One embodiment of the present invention sets forth a technique for providing help content related to a software application to a user. The technique involves receiving textual input related to a first software application from a first user and comprising help content and generating a first discussion element based on the textual input. The technique further involves receiving first contextual information associated with the first user and related to the first software application, associating the first contextual information with the first discussion element, and transmitting the first discussion element to a server machine for processing.

Abstract translation: 本发明的一个实施例提出了一种用于向用户提供与软件应用相关的帮助内容的技术。 该技术涉及从第一用户接收与第一软件应用相关的文本输入，并且包括帮助内容并基于文本输入生成第一讨论元素。 该技术还包括接收与第一用户相关联并与第一软件应用相关的第一上下文信息，将第一上下文信息与第一讨论元素相关联，以及将第一讨论元素发送到服务器机器进行处理。

公开(公告)号：US20130097259A1

公开(公告)日：2013-04-18

申请号：US13650070

申请日：2012-10-11

Applicant: AUTODESK, INC.

Inventor： Wei Li ,  Tovi Grossman ,  Justin Frank Matejka ,  George Fitzmaurice

IPC: G06F15/16

CPC classification number: H04L43/14 ,  G06Q10/103 ,  H04L43/0852 ,  H04L51/26 ,  H04L67/34

Abstract: One embodiment of the present invention sets forth a technique for generating a status update message. The method involves defining one or more status update criteria and monitoring user activity in a software application for the one or more status update criteria. The method further involves determining, based on the user activity, that the one or more status update criteria have been met and generating, via a processing unit, a status update message. The status update message includes multimedia content related to a project associated with the software application.