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公开(公告)号：US20150194149A1
公开(公告)日：2015-07-09
申请号：US14150628
申请日：2014-01-08
Inventor： Avraham Faizakof , Amir Lev-Tov , David Ollinger , Yochai Konig
CPC classification number: G06F17/2785 , G10L15/063 , G10L15/1815 , G10L15/1822 , G10L15/19 , G10L15/193
Abstract: A method for generating a suggested phrase having a similar meaning to a supplied phrase in an analytics system includes: receiving, on a computer system comprising a processor and memory storing instructions, the supplied phrase, the supplied phrase including one or more terms; identifying, on the computer system, a term of the phrase belonging to a semantic group; generating the suggested phrase using the supplied phrase and the semantic group; and returning the suggested phrase.
Abstract translation: 一种用于生成与分析系统中提供的短语具有相似含义的建议短语的方法，包括：在包括处理器的计算机系统和存储指令的存储器上接收所提供的短语，所提供的短语包括一个或多个术语; 在计算机系统上识别属于语义组的短语的术语; 使用提供的短语和语义组生成建议短语; 并返回建议的短语。
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公开(公告)号：US20150032452A1
公开(公告)日：2015-01-29
申请号：US13952459
申请日：2013-07-26
Inventor： Amir Lev-Tov , Avraham Faizakof , David Ollinger , Yochai Konig
IPC: G10L15/18
CPC classification number: G06F17/2785 , G06F17/3071 , G10L15/1822
Abstract: A method for identifying concepts in a plurality of interactions includes: filtering, on a processor, the interactions based on intervals; creating, on the processor, a plurality of sentences from the filtered interactions; computing, on the processor, a saliency of each the sentences; pruning away, on the processor, sentences with low saliency for generating a set of informative sentences; clustering, on the processor, the sentences of the set of informative sentences for generating a plurality of sentence clusters, each of the clusters corresponding to a concept of the concepts; computing, on the processor, a saliency of each of the clusters; and naming, on the processor, each of the clusters.
Abstract translation: 用于识别多个交互中的概念的方法包括：在处理器上基于间隔过滤所述交互; 在所述处理器上从所述过滤的相互作用中创建多个句子; 在处理器上计算每个句子的显着性; 在处理器上修剪，低显着的句子产生一组信息句子; 在处理器上聚集用于生成多个句子簇的信息语句集合的句子，每个集群对应于概念的概念; 在处理器上计算每个集群的显着性; 并在处理器上命名每个集群。
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公开(公告)号：US20140337072A1
公开(公告)日：2014-11-13
申请号：US13893036
申请日：2013-05-13
Inventor： Eric W. Tamblyn , Herbert Ristock , Yochai Konig
IPC: G06Q10/06
CPC classification number: G06Q10/06311
Abstract: A system and method for analyzing interactions between end users and contact center agents, and for generating work items. An interaction analytics server analyzes contact center interactions, continuously or in batches, for characteristics including topics, sentiment, satisfaction, and business outcome, and delivers the results to an intelligent workload distribution server, which generates one or more work items for assignment to suitably skilled agents or stakeholders.
Abstract translation: 用于分析最终用户和联络中心代理之间的交互以及用于生成工作项的系统和方法。 交互分析服务器可以连续或分批地分析联系中心的互动，包括主题，情绪，满意度和业务成果等特征，并将结果传递给智能工作负载分布服务器，该服务器生成一个或多个工作项目，以分配给适当的技术人员 代理商或利益相关者。
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公开(公告)号：US11755978B2
公开(公告)日：2023-09-12
申请号：US16139662
申请日：2018-09-24
Inventor： Eric Tamblyn , Simon Wright , Yochai Konig , Christopher Connolly , Chad David Hendren , Arnaud Lejeune
IPC: G06Q30/00 , G06Q10/0639 , G06Q30/0201 , G06Q30/0601 , H04M3/51
CPC classification number: G06Q10/06393 , G06Q10/0639 , G06Q30/0201 , G06Q30/0631 , H04M3/5175 , H04M3/5191 , G06Q30/0601 , G06Q30/0613
Abstract: An end-user device operable in a retail store records a voice conversation held in the retail store. The recording is transmitted to a server for comparing it to recordings of other conversations from a plurality of other retail stores. The server makes a recommendation based on the comparing. Embodiments of the invention are also directed to an analytics system that collects real-time metrics data for various virtual or physical retail stores associated with a plurality of contact centers. The system performs real-time analytics of the collected metrics data for identifying a product or service. The processor modifies, based on the real-time analytics, a prior service or product to be offered by a particular retail store, with the identified service or product. The processor pushes the modified service or product for display on the end-user device use in the particular retail store.
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公开(公告)号：US11425254B2
公开(公告)日：2022-08-23
申请号：US16664904
申请日：2019-10-27
Inventor： Arnon Mazza , Avraham Faizakof , Amir Lev-Tov , Tamir Tapuhi , Yochai Konig
IPC: G10L15/26 , G10L15/22 , G06F40/35 , H04M3/527 , G10L15/16 , G10L15/18 , G06F16/332 , H04M3/51 , G10L25/30
Abstract: A system and method are presented for configuring topic-specific chatbots. Clustering interaction transcripts between customers and agents of a contact center is performed to generated a plurality of interaction clusters. The clusters corresponding a topic. Topic-specific dialogue trees are extracted for each cluster. The trees comprise nodes connected by edges. The topic-specific dialogue tree is modified to generate a deterministic dialogue tree. The deterministic dialogue tree is used to configure a topic-specific chatbot to generate and automatically respond to messages regarding the topic.
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Patent Agency Ranking
公开(公告)号：US20220094543A1
公开(公告)日：2022-03-24
申请号：US17029834
申请日：2020-09-23
Inventor： Archana Sekar , Javier Villalobos , Yochai Konig
Abstract: A method for conducting a data transaction between an on-chain enterprise and an off-chain enterprise according to one embodiment includes receiving at the on-chain enterprise a request for data from an end user; determining that the off-chain enterprise possesses the requested data; transmitting the request for data to an oracle system; transmitting the request for data to the off-chain enterprise; providing the requested data to the oracle system; providing the requested data to the on-chain enterprise by (i) generating a block representing the data transaction in the blockchain infrastructure, (ii) publishing the block to one or more nodes in the blockchain infrastructure, (iii) validating the data transaction at the one or more nodes in the blockchain infrastructure, (iv) adding the block to a blockchain based on a consensus reached among the one or more nodes in the blockchain infrastructure, (v) updating the one or more nodes in the blockchain infrastructure with the block, and (vi) labeling the data transaction as successful; and transmitting the requested data to the end user.
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57.发明申请公开(公告)号：US20220092056A1
公开(公告)日：2022-03-24
申请号：US17029880
申请日：2020-09-23
Inventor： Archana Sekar , Javier Villalobos , Yochai Konig
IPC: G06F16/23 , G06Q10/10 , G06Q30/00 , G06F16/2458 , G06N20/00
Abstract: A method for providing prediction-as-a-service through intelligent blockchain smart contracts according to one embodiment includes mining transaction data stored on a blockchain ledger in a blockchain network, executing at least one smart contract stored on the blockchain ledger to apply a predictive artificial intelligence model in the blockchain network based on the mined transaction data and trigger one or more actions in relation to an enterprise, and automatically instructing the enterprise to execute the one or more actions.
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公开(公告)号：US11170168B2
公开(公告)日：2021-11-09
申请号：US16381452
申请日：2019-04-11
Inventor： Amir Lev-Tov , Avraham Faizakof , Arnon Mazza , Yochai Konig
IPC: G06F40/284 , G06F40/49 , G06F17/18 , G10L15/26 , G10L25/63
Abstract: A method, system, and computer program product for unsupervised automated generation of lexicons in a specified target domain, comprising tokens having domain-specific sentiment orientation, by selecting a seed set of tokens from a source lexicon; generating a candidate set of tokens from a text corpus in the target domain based on a similarity parameter with the seed set; calculating a sentiment score for each of the tokens in the candidate set; and automatically updating the source lexicon based on the candidate list.
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公开(公告)号：US20210201327A1
公开(公告)日：2021-07-01
申请号：US16730698
申请日：2019-12-30
Inventor： Yochai Konig , Archana Sekar , James Hvezda , Javier Villalobos
Abstract: A method for personalizing a delivery of services to a first customer including: providing a customer profile; updating the customer profile via performing a first process to collect interaction data, the first process including the steps of: monitoring activity on the communication device and, therefrom, detecting the first interaction with the first contact center; identifying data relating to the first interaction for collecting as the interaction data; and updating the customer profile to include the interaction data identified from the first interaction; generating an interaction predictor, the interaction predictor comprising knowledge about the first customer derived, at least in part, from the data stored within the customer profile, the knowledge comprising a behavioral factor attributable to the first customer given a first type of interaction; and augmenting the customer profile by storing therein the interaction predictor.
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公开(公告)号：US10789430B2
公开(公告)日：2020-09-29
申请号：US16194758
申请日：2018-11-19
Inventor： Amir Lev Tov , Avraham Faizakof , Arnon Mazza , Yochai Konig
IPC: G06F40/00 , G06F40/35 , G06K9/62 , G06F40/284
Abstract: Methods, systems, and computer program product for automatically performing sentiment analysis on texts, such as telephone call transcripts and electronic written communications. Disclosed techniques include, inter alia, lexicon training, handling of negations and shifters, pruning of lexicons, confidence calculation for token orientation, supervised customization, lexicon mixing, and adaptive segmentation.
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