公开(公告)号：US07363242B2

公开(公告)日：2008-04-22

申请号：US10880596

申请日：2004-07-01

Applicant: Simon Lewis ,  Amir Meskovic ,  Hassnain Chagani

Inventor： Simon Lewis ,  Amir Meskovic ,  Hassnain Chagani

IPC: G06Q10/00

CPC classification number: G06Q10/02 ,  G06Q10/025 ,  G06Q30/0601

Abstract: A system and method of processing a travel plan request from a customer includes (1) receiving customer information from a customer; (2) storing in a database the customer information; (3) sending to an agent a notification by an email, the notification including a link to the website, wherein the agent can access package request details by navigating to the link; (4) sending to the agent periodic re-notifications if the agent fails to respond within a first predetermined period of time; (5) displaying to the agent the package request details on the website; (6) receiving via the website a response to the email from the agent; (7) storing in the database the response from the agent; (8) sending to the customer a notification of the response from the agent; (9) sending a re-notification to the customer if the customer fails to respond within a second predetermined period of time; (10) displaying to the customer a package quotation based on the response from the agent, wherein the package quotation includes any combination of budget, destination, origin, departure and return dates, preference of hotel type, preference of hotel room, preference of meal type, preference of flight type, flight class, number of passengers (adults, children, infants), additional remarks; (11) from the customer receiving a response indicating an acceptance or a rejection; (12) upon acceptance, sending an email to the agent with details of customer acceptance.

Abstract translation: 从客户处理旅行计划请求的系统和方法包括（1）从客户接收客户信息; （2）在数据库中存储客户信息; （3）通过电子邮件向代理发送通知，所述通知包括指向所述网站的链接，其中所述代理可以通过导航到所述链接来访问包请求细节; （4）如果代理人在第一预定时间段内未能响应，则向代理发送定期重新通知; （5）向代理人显示网站上的包裹要求详情; （6）通过网站接收来自代理人的电子邮件的回复; （7）在数据库中存储代理的响应; （8）向客户发送代理人的回复通知; （9）如果客户在第二预定时间段内没有响应，则向客户发送重新通知; （10）根据代理人的回应向客户显示包装报价，其中包装报价包括预算，目的地，起点，出发和退货日期的任何组合，酒店类型的偏好，酒店房间的偏好，餐的偏好 类型，航班类型，班级，乘客人数（成人，儿童，婴儿），附加言论; （11）从客户接收到表示接受或拒绝的响应; （12）验收后，向代理人发送电子邮件给客户接受详细信息。

公开(公告)号：US20050021424A1

公开(公告)日：2005-01-27

申请号：US10880596

申请日：2004-07-01

Applicant: Simon Lewis ,  Amir Meskovic ,  Hassnain Chagani

Inventor： Simon Lewis ,  Amir Meskovic ,  Hassnain Chagani

IPC: G06Q10/02 ,  G06Q30/06 ,  G06F17/60

CPC classification number: G06Q10/02 ,  G06Q10/025 ,  G06Q30/0601

Abstract: A system and method of processing a travel plan request from a customer includes (1) receiving customer information from a customer; (2) storing in a database the customer information; (3) sending to an agent a notification by an email, the notification including a link to the website, wherein the agent can access package request details by navigating to the link; (4) sending to the agent periodic re-notifications if the agent fails to respond within a first predetermined period of time; (5) displaying to the agent the package request details on the website; (6) receiving via the website a response to the email from the agent; (7) storing in the database the response from the agent; (8) sending to the customer a notification of the response from the agent; (9) sending a re-notification to the customer if the customer fails to respond within a second predetermined period of time; (10) displaying to the customer a package quotation based on the response from the agent, wherein the package quotation includes any combination of budget, destination, origin, departure and return dates, preference of hotel type, preference of hotel room, preference of meal type, preference of flight type, flight class, number of passengers (adults, children, infants), additional remarks; (11) from the customer receiving a response indicating an acceptance or a rejection; (12) upon acceptance, sending an email to the agent with details of customer acceptance.

Abstract translation: 从客户处理旅行计划请求的系统和方法包括（1）从客户接收客户信息; （2）在数据库中存储客户信息; （3）通过电子邮件向代理发送通知，所述通知包括指向所述网站的链接，其中所述代理可以通过导航到所述链接来访问包请求细节; （4）如果代理人在第一预定时间段内未能响应，则向代理发送定期重新通知; （5）向代理人显示网站上的包裹要求详情; （6）通过网站接收来自代理人的电子邮件的回复; （7）在数据库中存储代理的响应; （8）向客户发送代理人的回复通知; （9）如果客户在第二预定时间段内没有响应，则向客户发送重新通知; （10）根据代理人的回应向客户显示包装报价，其中包装报价包括预算，目的地，起点，出发和退货日期的任何组合，酒店类型的偏好，酒店房间的偏好，餐的偏好 类型，航班类型，班级，乘客人数（成人，儿童，婴儿），附加言论; （11）从客户接收到表示接受或拒绝的响应; （12）验收后，向代理人发送电子邮件给客户接受的详细信息。