公开(公告)号：US09083561B2

公开(公告)日：2015-07-14

申请号：US12899042

申请日：2010-10-06

申请人： Stephen Griesmer ,  James Beattie ,  Charles Cooke ,  Monowar Hossain ,  Steven Lewis ,  Benjamin Rudman

发明人： Stephen Griesmer ,  James Beattie ,  Charles Cooke ,  Monowar Hossain ,  Steven Lewis ,  Benjamin Rudman

IPC分类号： H04L12/64 ,  H04M3/493

CPC分类号： H04M3/5191 ,  H04L12/6418 ,  H04L51/02 ,  H04M3/493 ,  H04M3/4933 ,  H04M3/5133 ,  H04M3/5166 ,  H04M2203/551 ,  H04M2203/558

摘要： An apparatus provides automated assistance to an agent. The apparatus includes a receiver that receives a client communication from a client terminal via a network. A processor processes the client communication and determines a plurality of agent statements based on the client communication. The plurality of agent statements is displayed on a display. An input receives an agent communication from the agent. The agent communication is selected from a custom statement input by the agent and one of the plurality of agent statements selected by the agent. A transmitter transmits the agent communication to the client terminal via the network.

摘要翻译： 设备向代理提供自动化帮助。 该装置包括经由网络从客户终端接收客户端通信的接收机。 处理器处理客户端通信并且基于客户端通信来确定多个代理语句。 多个代理语句显示在显示器上。 输入从代理接收代理通信。 从代理输入的自定义语句和代理选择的多个代理语句之一中选择代理通信。 发射机经由网络将代理通信发送到客户终端。

公开(公告)号：US20120089683A1

公开(公告)日：2012-04-12

申请号：US12899042

申请日：2010-10-06

申请人： Stephen J. GRIESMER ,  James Gordon BEATTIE, JR. ,  Charles Richard COOKE ,  Monowar HOSSAIN ,  Steven H. LEWIS ,  Benjamin RUDMAN

发明人： Stephen J. GRIESMER ,  James Gordon BEATTIE, JR. ,  Charles Richard COOKE ,  Monowar HOSSAIN ,  Steven H. LEWIS ,  Benjamin RUDMAN

IPC分类号： G06F15/16

CPC分类号： H04M3/5191 ,  H04L12/6418 ,  H04L51/02 ,  H04M3/493 ,  H04M3/4933 ,  H04M3/5133 ,  H04M3/5166 ,  H04M2203/551 ,  H04M2203/558

摘要： An apparatus provides automated assistance to an agent. The apparatus includes a receiver that receives a client communication from a client terminal via a network. A processor processes the client communication and determines a plurality of agent statements based on the client communication. The plurality of agent statements is displayed on a display. An input receives an agent communication from the agent. The agent communication is selected from a custom statement input by the agent and one of the plurality of agent statements selected by the agent. A transmitter transmits the agent communication to the client terminal via the network.

摘要翻译： 设备向代理提供自动化帮助。 该装置包括经由网络从客户终端接收客户端通信的接收机。 处理器处理客户端通信并且基于客户端通信来确定多个代理语句。 多个代理语句显示在显示器上。 输入从代理接收代理通信。 从代理输入的自定义语句和代理选择的多个代理语句之一中选择代理通信。 发射机经由网络将代理通信发送到客户终端。