公开(公告)号：US11825022B1

公开(公告)日：2023-11-21

申请号：US17974536

申请日：2022-10-27

Applicant: CS Sharing Inc.

Inventor： Ji Eun Lim

IPC: H04M3/00 ,  H04M3/51 ,  G06Q30/016

CPC classification number: H04M3/5175 ,  G06Q30/016 ,  H04M3/5133 ,  H04M3/5183 ,  H04M2201/405 ,  H04M2203/1025 ,  H04M2203/403

Abstract: Disclosed is an AI avatar coaching system based on a free speech emotion analysis for acting for CS managers. The AI avatar coaching system includes: an AI avatar coach server generating an AI avatar coach video for practical counseling training, and providing the generated AI avatar coach video; an educated/inexperienced counselor terminal receiving and outputting the AI avatar coach video provided from the AI avatar coach server; a purchase customer terminal performing a voice call for a counseling inquiry of a purchase customer; a counselor terminal performing the voice call for a counselor to perform counseling processing for the counseling inquiry of the purchase customer; and an omni channel customer/company consulting service server setting a voice call session for the voice call between the purchase customer terminal and the counselor terminal, and transmitting a report for the counseling inquiry and the counseling processing, in order to act for counseling services for multiple selling company customers. By the AI avatar coaching system based on a free speech emotion analysis for acting for CS managers, there is an effect that a counseling video of an experienced counselor is configured to be simulated into an avatar video and provided to educated/inexperienced counselors to learn a counseling/response method and effectively train the counselors through a specific practical cases.