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公开(公告)号：US07379923B2
公开(公告)日：2008-05-27
申请号：US10703901
申请日：2003-11-06
IPC分类号： G06F17/00
CPC分类号： G06Q30/02 , G06Q30/0283 , G06Q99/00
摘要： A process and computer program product for adjusting a price derived from a benchmark computer service model to a price of a computer service contract, or vice versa. Differences in service between the benchmark computer service model and the computer service contract are determined. Then, a price adjustment due to the differences is determined. The price adjustment may be based on incremental cost of labor and tools to account for the differences between the benchmark computer service and the computer service contract. Then, the price of the benchmark computer service model is compared to the price of the computer service contract with the price adjustment. The benchmark computer service model and the computer service contract can both include computer program support services, computer hardware support services, a help desk call center service and/or network maintenance services. The differences between the benchmark computer service and the computer service contract may comprise a difference in type of a computer service, a quantity of a computer service, quality of a computer service, and/or complexity of a computer service. The differences may comprise support for a customer's computer hardware or computer programs which is more difficult to support than computer hardware or computer programs specified in the benchmark service model. The differences may comprise a service constraint in the service contract which is not present in the benchmark service model.
摘要翻译： 用于将从基准计算机服务模型导出的价格调整到计算机服务合同的价格的过程和计算机程序产品，反之亦然。 确定基准电脑服务模式与电脑服务合约之间的服务差异。 然后，确定由差异引起的价格调整。 价格调整可以基于增加的劳动成本和工具来计算基准计算机服务与计算机服务合同之间的差异。 然后，将基准电脑服务模式的价格与电脑服务合同的价格进行价格调整。 基准计算机服务模式和计算机服务合同都可以包括计算机程序支持服务，计算机硬件支持服务，帮助台呼叫中心服务和/或网络维护服务。 基准计算机服务与计算机服务合同之间的差异可以包括计算机服务的类型不同，计算机服务的数量，计算机服务的质量和/或计算机服务的复杂性。 差异可能包括支持客户的计算机硬件或比基准服务模型中指定的计算机硬件或计算机程序更难支持的计算机程序。 差异可能包括服务合同中不存在于基准服务模型中的服务约束。
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公开(公告)号：US20090012914A1
公开(公告)日：2009-01-08
申请号：US12016280
申请日：2008-01-18
IPC分类号： G06F17/00
CPC分类号： G06Q30/02 , G06Q30/0283 , G06Q99/00
摘要： A process and computer program product for adjusting a price derived from a benchmark computer service model to a price of a computer service contract, or vice versa. Differences in service between the benchmark computer service model and the computer service contract are determined. Then, a price adjustment due to the differences is determined. The price adjustment may be based on incremental cost of labor and tools to account for the differences between the benchmark computer service and the computer service contract. Then, the price of the benchmark computer service model is compared to the price of the computer service contract with the price adjustment. The benchmark computer service model and the computer service contract can both include computer program support services, computer hardware support services, a help desk call center service and/or network maintenance services. The differences between the benchmark computer service and the computer service contract may comprise a difference in type of a computer service, a quantity of a computer service, quality of a computer service, and/or complexity of a computer service. The differences may comprise support for a customer's computer hardware or computer programs which is more difficult to support than computer hardware or computer programs specified in the benchmark service model. The differences may comprise a service constraint in the service contract which is not present in the benchmark service model.
摘要翻译： 用于将从基准计算机服务模型导出的价格调整到计算机服务合同的价格的过程和计算机程序产品，反之亦然。 确定基准电脑服务模式与电脑服务合约之间的服务差异。 然后，确定由差异引起的价格调整。 价格调整可以基于增加的劳动成本和工具来计算基准计算机服务与计算机服务合同之间的差异。 然后，将基准电脑服务模式的价格与电脑服务合同的价格进行价格调整。 基准计算机服务模式和计算机服务合同都可以包括计算机程序支持服务，计算机硬件支持服务，帮助台呼叫中心服务和/或网络维护服务。 基准计算机服务与计算机服务合同之间的差异可以包括计算机服务的类型不同，计算机服务的数量，计算机服务的质量和/或计算机服务的复杂性。 差异可能包括支持客户的计算机硬件或比基准服务模型中指定的计算机硬件或计算机程序更难支持的计算机程序。 差异可能包括服务合同中不存在于基准服务模型中的服务约束。
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