公开(公告)号：US20080270171A1

公开(公告)日：2008-10-30

申请号：US12150154

申请日：2008-04-25

申请人： Bryan Price ,  Christy Andrews ,  Tim Edgar ,  Zhonghua Zhou

发明人： Bryan Price ,  Christy Andrews ,  Tim Edgar ,  Zhonghua Zhou

IPC分类号： G06Q90/00

CPC分类号： G06Q40/02 ,  G06Q10/06

摘要： Managing caselog fraud and chargeback. The systems and methods include the ability to manage a fraud case in a fraud queue; automatically locate the data associated with the fraud case; display workflows on a customized graphical user interface; automatically navigate through workflows that are based on predetermined rules specific to an account-provider, business, or regulation; store activity and data related to each fraud case; and automatically update the fraud queue. The systems and methods include a fraud analyst workstation, a workflow engine, a host computer system, and a workflow database. The fraud analyst workstation communicates with the workflow engine, which stores and the workflows. The workflow engine communicates with the host computer system to access data associated with the fraud case. The workflow engine communicates with a workflow database, which stores activity and data related to each fraud case for purposes of tracking, billing, and research.

摘要翻译： 管理破案和退款。 系统和方法包括在欺诈队列中管理欺诈案件的能力; 自动查找与欺诈案相关的数据; 在定制的图形用户界面上显示工作流程; 自动浏览基于特定于帐户提供商，业务或法规的预定规则的工作流程; 存储活动和与每个欺诈案有关的数据; 并自动更新欺诈队列。 系统和方法包括欺诈分析工作站，工作流引擎，主机计算机系统和工作流数据库。 欺诈分析工作站与工作流引擎进行通信，工作流存储和工作流程。 工作流引擎与主机系统通信以访问与欺诈案相关的数据。 工作流引擎与工作流数据库进行通信，工作流数据库存储与每个欺诈案例相关的活动和数据，用于跟踪，计费和研究。