-
1.发明申请公开(公告)号：US20070100603A1
公开(公告)日：2007-05-03
申请号：US11612206
申请日：2006-12-18
申请人： Douglas Warner , James Richter , Stephen Durbin , Greg Gianforte
发明人： Douglas Warner , James Richter , Stephen Durbin , Greg Gianforte
IPC分类号： G06F17/27
CPC分类号： G06F17/277 , G06Q10/107 , G06Q30/02
摘要： A system, method, and computer program product for determining the emotional content of an electronic correspondence to route or prioritize the information, to set the expectations of a customer support worker, to flag those workers who are using inappropriate language with the customer, or to determine another best course to send the correspondence. In a preferred embodiment, a customer sends an electronic correspondence to a company via email. Emotionally charged words or symbols in each sentence are detected. The message is then given an emotional ranking which is used to determine what future action is most appropriate for the correspondence.
摘要翻译： 一种系统，方法和计算机程序产品，用于确定电子通信的情感内容以路由或优先化信息，设定客户支持工作者的期望，将使用不当语言的工作人员与客户进行标记，或 确定发送通信的另一个最佳过程。 在优选实施例中，客户通过电子邮件向公司发送电子通信。 检测到每个句子中充满情感的单词或符号。 然后，该消息被给予情绪排序，其用于确定什么未来的行动最适合于对应。
-
2.发明申请IDENTIFYING HIGH VALUE CONTENT AND DETERMINING RESPONSES TO HIGH VALUE CONTENT 审中-公开识别高价值内容并确定对高价值内容的反应公开(公告)号：US20110246378A1
公开(公告)日：2011-10-06
申请号：US12750017
申请日：2010-03-30
CPC分类号： G06F17/2785 , G06F16/335 , G06Q30/02 , G06Q30/0282 , G06Q50/184
摘要： Systems and methods automatically determine responses to content based on semantic analysis, token analysis and influence ratings. The systems and methods identify relevant queries for product support, purchase or advocacy from multiple communications channels and further separate the high-value conversations and individuals from the low value conversations and individuals in an efficient manner. Described herein is a system and method to use the identification of important individuals and the context of their conversations to appropriately route content items and messages and subsequent responses in such a way as to allow an efficient interaction to occur.
摘要翻译： 系统和方法根据语义分析，令牌分析和影响等级自动确定对内容的响应。 这些系统和方法识别来自多个通信渠道的产品支持，购买或宣传的相关查询，并进一步将高价值对话和个人与低价值对话和个人以有效的方式分开。 这里描述的是使用重要个体的识别和其对话的上下文以适当地路由内容项和消息以及随后的响应以允许发生有效的交互的方式的系统和方法。
-
3.发明授权Method for routing electronic correspondence based on the level and type of emotion contained therein 有权基于其中包含的情绪的级别和类型来布线电子信件的方法公开(公告)号：US08600734B2
公开(公告)日：2013-12-03
申请号：US11612206
申请日：2006-12-18
IPC分类号： G06F17/27
CPC分类号： G06F17/277 , G06Q10/107 , G06Q30/02
摘要： A system, method, and computer program product for determining the emotional content of an electronic correspondence to route or prioritize the information, to set the expectations of a customer support worker, to flag those workers who are using inappropriate language with the customer, or to determine another best course to send the correspondence. In a preferred embodiment, a customer sends an electronic correspondence to a company via email. Emotionally charged words or symbols in each sentence are detected. The message is then given an emotional ranking which is used to determine what future action is most appropriate for the correspondence.
摘要翻译： 一种系统，方法和计算机程序产品，用于确定电子通信的情感内容以路由或优先化信息，设定客户支持工作者的期望，将使用不当语言的工作人员与客户进行标记，或 确定发送通信的另一个最佳过程。 在优选实施例中，客户通过电子邮件向公司发送电子通信。 检测到每个句子中充满情感的单词或符号。 然后，该消息被给予情绪排序，其用于确定什么未来的行动最适合于对应。
-
4.发明授权Method for routing electronic correspondence based on the level and type of emotion contained therein 有权基于其中包含的情绪的级别和类型来布线电子信件的方法公开(公告)号：US07289949B2
公开(公告)日：2007-10-30
申请号：US10266180
申请日：2002-10-07
IPC分类号： G06F17/27
CPC分类号： G06F17/271 , G06F17/2785 , G06Q10/107
摘要： A system, method, and computer program product for determining the emotional content of an electronic correspondence to route or prioritize the information, to set the expectations of a customer support worker, to flag those workers who are using inappropriate language with the customer, or to determine another best course to send the correspondence. In a preferred embodiment, a customer sends an electronic correspondence to a company via email. Emotionally charged words or symbols in each sentence are detected. The message is then given an emotional ranking which is used to determine what future action is most appropriate for the correspondence.
摘要翻译： 一种系统，方法和计算机程序产品，用于确定电子通信的情感内容以路由或优先化信息，设定客户支持工作者的期望，将使用不当语言的工作人员与客户进行标记，或 确定发送通信的另一个最佳过程。 在优选实施例中，客户通过电子邮件向公司发送电子通信。 检测到每个句子中充满情感的单词或符号。 然后，该消息被给予情绪排序，其用于确定什么未来的行动最适合于对应。
-
-
-
搜索结果
4 条记录 (耗时 0.016 秒)
