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公开(公告)号：US20090198717A1
公开(公告)日：2009-08-06
申请号：US12353126
申请日：2009-01-13
CPC分类号： G06F17/30707 , Y10S707/99942
摘要： A method and system for use in an information retrieval system that provides related informational items that can be automatically classified and summarized in a hierarchical manner. The system comprises the steps and means for the presentation and analysis of mined data through the application of four distinct processes, namely, feature selection, clustering, classification and summarization. The implementation of each of these techniques is a single process without regard to order. Individual informational items are analyzed, and relevant features extracted. Individual groups of informational items, otherwise known as clusters, are identified, and rules are determined to allow the assignment of informational items to the previously mentioned groups. Descriptive and meaningful titles are then identified for the groups. Various methods of presenting searched information to an end user are also provided. A method of adaptive clustering is also provided.
摘要翻译： 一种在信息检索系统中使用的方法和系统，其提供可以以分级方式自动分类和总结的相关信息项目。 该系统包括通过应用四个不同的过程，即特征选择，聚类，分类和总结来呈现和分析开采数据的步骤和手段。 这些技术中的每一种的实现是单一过程，而不考虑顺序。 分析个人信息项目，并提取相关特征。 识别信息项目的单个组，也称为集群，并且确定规则以允许将信息项目分配给前述组。 然后为组确定描述性和有意义的标题。 还提供了向最终用户呈现搜索信息的各种方法。 还提供了一种自适应聚类的方法。
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公开(公告)号：US07478103B2
公开(公告)日：2009-01-13
申请号：US10226542
申请日：2002-08-22
IPC分类号： G06F7/00
CPC分类号： G06F17/30707 , Y10S707/99942
摘要： A method and system for use in an information retrieval system that provides related informational items that can be automatically classified and summarized in a hierarchical manner. The system comprises the steps and means for the presentation and analysis of mined data through the application of four distinct processes, namely, feature selection, clustering, classification and summarization. The implementation of each of these techniques is a single process without regard to order. Individual informational items are analyzed, and relevant features extracted. Individual groups of informational items, otherwise known as clusters, are identified, and rules are determined to allow the assignment of informational items to the previously mentioned groups. Descriptive and meaningful titles are then identified for the groups. Various methods of presenting searched information to an end user are also provided. A method of adaptive clustering is also provided.
摘要翻译： 一种在信息检索系统中使用的方法和系统，其提供可以以分级方式自动分类和总结的相关信息项目。 该系统包括通过应用四个不同的过程，即特征选择，聚类，分类和总结来呈现和分析开采数据的步骤和手段。 这些技术中的每一种的实现是单一过程，而不考虑顺序。 分析个人信息项目，并提取相关特征。 识别信息项目的单个组，也称为集群，并且确定规则以允许将信息项目分配给前述组。 然后为组确定描述性和有意义的标题。 还提供了向最终用户呈现搜索信息的各种方法。 还提供了一种自适应聚类的方法。
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3.发明授权Usage based strength between related help topics and context based mapping thererof in a help information retrieval system 有权帮助信息检索系统中相关帮助主题和基于上下文的映射之间的基于用量的强度公开(公告)号：US06985893B1
公开(公告)日：2006-01-10
申请号：US09549667
申请日：2000-04-14
申请人： Douglas K. Warner , Michael A. Myer
发明人： Douglas K. Warner , Michael A. Myer
CPC分类号： G06F9/453 , Y10S707/99932 , Y10S707/99943
摘要： An information retrieval system allows a user to navigate through a plurality of informational items for a desired informational item, and upon selection of an informational item, presents other informational items related to the selected informational item. The information retrieval system in accordance with the principles of the present invention maintains a database that defines a relational association between a plurality of informational items in the system. The relational association is based on historical navigational behavior of users of the information retrieval system, and includes a relationship type, which is based on the characteristic similarities between the informational items, and relationship strength, which is based on the historical frequency of any related informational items being selected by a user within the same information retrieval session. When a navigation from one informational item to another informational item is detected, the relationship type and the relationship strength of the two informational items are determined and stored in the database. During a subsequent selection of an informational item, any related informational items related to the selected informational item are sorted based on the respective relationship types and relationship strengths, and are provided in a sorted list from which the user can select.
摘要翻译： 信息检索系统允许用户在所需信息项目的多个信息项目中导航，并且在选择信息项目时，呈现与所选择的信息项目相关的其他信息项目。 根据本发明的原理的信息检索系统维护数据库，该数据库定义系统中的多个信息项之间的关系关联。 关系关联是基于信息检索系统用户的历史导航行为，并且包括基于信息项之间的特征相似性的关系类型和关系强度，其基于任何相关信息的历史频率 由用户在同一信息检索会话中选择的项目。 当检测到从一个信息项目到另一个信息项目的导航时，确定两个信息项目的关系类型和关系强度并将其存储在数据库中。 在随后选择信息项目期间，基于各自的关系类型和关系强度对与所选择的信息项目相关的任何相关信息项目进行排序，并且被提供在用户可以从中选择的排序列表中。
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4.发明授权Temporal updates of relevancy rating of retrieved information in an information search system 有权在信息搜索系统中检索信息的相关性等级的时间更新公开(公告)号：US06434550B1
公开(公告)日：2002-08-13
申请号：US09549566
申请日：2000-04-14
IPC分类号： G06F1730
CPC分类号： G06F17/3061 , Y10S707/99931 , Y10S707/99933 , Y10S707/99937
摘要： An information retrieval system allows a user to search a database of informational items for a desired informational item, and presents the search result in the form of matching index entries in the order of relevance. The information retrieval system in accordance with the principles of the present invention assigns a relevance rating to each of the index entries without requiring an explicit input from the user with respect to the usefulness or the relevance of the retrieved information corresponding to the respective index entries. When the user selects and retrieves an informational item through a list of index entries presented by the retrieval system, as a result of a search, the relevance rating of the selected informational item is increased by a predetermined amount. The relevance rating of the selected informational item is further adjusted based on any actions the user takes subsequent to the initial selection of the informational item if the subsequent act indicates that the relevance of the selected informational item may be less than what is reflected by the rating increase by the predetermined amount. Ratings of the informational items in the database are determined from implicit suggestions from the usage of the retrieval system and the database by the user rather than from an explicit user input. In another aspect of the present invention, the ratings are allowed to decay over time to minimize the tendencies for historical usage biased rating, and to provide more temporally accurate ratings. The most recently accessed time of each of the informational items in the database is compared to a predetermined stale access time threshold, and if the most recently accessed time is older than the threshold, than the rating of the corresponding informational item is decreased to reflect the dated nature of the information contained within the item.
摘要翻译： 信息检索系统允许用户搜索信息项目的数据库以获得期望的信息项目，并且以相关性顺序的匹配索引条目的形式呈现搜索结果。 根据本发明的原理的信息检索系统针对每个索引条目分配相关性等级，而不需要相对于对应于相应索引条目的检索到的信息的有用性或相关性，来自用户的明确输入。 当用户通过由检索系统呈现的索引条目的列表来选择和检索信息项时，作为搜索的结果，所选择的信息项的相关性等级增加预定量。 所选择的信息项目的相关性评级进一步根据用户在信息项目的初始选择之后采取的任何动作进一步调整，如果随后的动作指示所选择的信息项目的相关性可能小于评级所反映的值 增加预定量。 数据库中的信息项目的评级是根据用户使用检索系统和数据库而不是显式用户输入的隐含建议来确定的。 在本发明的另一方面，允许评级随着时间的推移而衰减，以使历史使用偏差评级的趋势最小化，并提供更时间上更准确的评级。 将数据库中每个信息项目的最近访问的时间与预定的过时的访问时间阈值进行比较，并且如果最近访问的时间比阈值更早，则相对于信息项目的评级被减小以反映 该项目所载信息的性质。
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公开(公告)号：US3366195A
公开(公告)日：1968-01-30
申请号：US44221065
申请日：1965-03-24
申请人： DOUGLAS K. WARNER
发明人： WARNER LUCILLE E , ROBERTS ELVA W
IPC分类号： B60V1/22
CPC分类号： B60V1/22
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6.发明授权Method for routing electronic correspondence based on the level and type of emotion contained therein 有权基于其中包含的情绪的级别和类型来布线电子信件的方法公开(公告)号：US08600734B2
公开(公告)日：2013-12-03
申请号：US11612206
申请日：2006-12-18
IPC分类号： G06F17/27
CPC分类号： G06F17/277 , G06Q10/107 , G06Q30/02
摘要： A system, method, and computer program product for determining the emotional content of an electronic correspondence to route or prioritize the information, to set the expectations of a customer support worker, to flag those workers who are using inappropriate language with the customer, or to determine another best course to send the correspondence. In a preferred embodiment, a customer sends an electronic correspondence to a company via email. Emotionally charged words or symbols in each sentence are detected. The message is then given an emotional ranking which is used to determine what future action is most appropriate for the correspondence.
摘要翻译： 一种系统，方法和计算机程序产品，用于确定电子通信的情感内容以路由或优先化信息，设定客户支持工作者的期望，将使用不当语言的工作人员与客户进行标记，或 确定发送通信的另一个最佳过程。 在优选实施例中，客户通过电子邮件向公司发送电子通信。 检测到每个句子中充满情感的单词或符号。 然后，该消息被给予情绪排序，其用于确定什么未来的行动最适合于对应。
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7.发明授权Elective data sharing between different implementations of a software product 有权软件产品的不同实现之间的选择性数据共享公开(公告)号：US08505027B2
公开(公告)日：2013-08-06
申请号：US11315413
申请日：2005-12-22
IPC分类号： G06F3/00 , G06F7/00 , G06F15/167
CPC分类号： G06F17/30575 , G06F9/44563
摘要： The present invention is directed to a system and method for selectively sharing data between different implementations of the same software program in a network environment. The program implementations are otherwise independent with each executing its own private memory space in a single computer or on multiple computers in the network. The present invention enables a first implementation of a program to borrow or utilize data collected, derived or otherwise utilized by a second implementation of the same program.
摘要翻译： 本发明涉及一种用于在网络环境中选择性地共享相同软件程序的不同实现之间的数据的系统和方法。 程序实现是独立的，每个在单个计算机中或在网络中的多个计算机上执行其自己的专用存储器空间。 本发明使得程序的第一实现能够借用或利用由相同程序的第二实现收集，导出或以其他方式利用的数据。
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8.发明授权Method for routing electronic correspondence based on the level and type of emotion contained therein 有权基于其中包含的情绪的级别和类型来布线电子信件的方法公开(公告)号：US07289949B2
公开(公告)日：2007-10-30
申请号：US10266180
申请日：2002-10-07
IPC分类号： G06F17/27
CPC分类号： G06F17/271 , G06F17/2785 , G06Q10/107
摘要： A system, method, and computer program product for determining the emotional content of an electronic correspondence to route or prioritize the information, to set the expectations of a customer support worker, to flag those workers who are using inappropriate language with the customer, or to determine another best course to send the correspondence. In a preferred embodiment, a customer sends an electronic correspondence to a company via email. Emotionally charged words or symbols in each sentence are detected. The message is then given an emotional ranking which is used to determine what future action is most appropriate for the correspondence.
摘要翻译： 一种系统，方法和计算机程序产品，用于确定电子通信的情感内容以路由或优先化信息，设定客户支持工作者的期望，将使用不当语言的工作人员与客户进行标记，或 确定发送通信的另一个最佳过程。 在优选实施例中，客户通过电子邮件向公司发送电子通信。 检测到每个句子中充满情感的单词或符号。 然后，该消息被给予情绪排序，其用于确定什么未来的行动最适合于对应。
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9.发明授权Recursive document network searching system having manual and learned component structures 有权递归文件网络搜索系统具有手动和学习的组件结构公开(公告)号：US08583628B2
公开(公告)日：2013-11-12
申请号：US11615629
申请日：2006-12-22
CPC分类号： G06F17/30864
摘要： An apparatus and method for a recursive document network searching system comprising a searchable document database containing multiple root and sub-root documents containing relational links to other documents where the relational links are manually created or are created by way learned functional components. An inventive aspect of this work is the ability to co-mingle the manual and learned components of such structures so that the user can have an efficient system for and method of a convenient and economical retrieval of the one desired informational item in an informational retrieval system that allows leveraging of the time and effort invested during prior information retrieval sessions; and can have an efficient system and method for a dynamic and context sensitive mapping of help items in a help information retrieval system. The documents at any point in the network can contain relational links to other documents both for the purposes of constructing a network. This network can be cyclic or acyclic.
摘要翻译： 一种用于递归文档网络搜索系统的装置和方法，包括可搜索文档数据库，其包含多个根和子根文档，其中包含与其他文档的关系链接，其中手动创建关系链接或通过学习的功能组件创建关系链接。 这项工作的一个发明方面是能够共同使用这种结构的手动和学习的组件，使得用户可以有一个有效的系统和便利和经济地检索信息检索系统中的一个所需信息项的方法和方法 可以利用在先前的信息检索会议期间投入的时间和精力; 并且可以具有用于帮助信息检索系统中的帮助项的动态和上下文敏感映射的有效的系统和方法。 网络中任何一点的文档都可以包含与其他文档的关系链接，以构建网络。 该网络可以是循环的或非循环的。
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公开(公告)号：US20100100418A1
公开(公告)日：2010-04-22
申请号：US12254555
申请日：2008-10-20
IPC分类号： G06Q30/00
CPC分类号： G06Q30/0203 , G06Q30/02 , G06Q30/0257
摘要： Systems and methods for monitoring and adapting marketing campaigns are described. Various aspects of the systems and methods include dynamically adjusting presented campaign frequency based upon measured success criteria, identifying important or superfluous portions of a campaign to adjust campaign sub-part frequency based upon measured success criteria, and/or recombining campaign sub-parts into entirely new campaigns and selecting for successful campaigns based upon measured success criteria.
摘要翻译： 描述了监测和调整营销活动的系统和方法。 系统和方法的各个方面包括基于测量的成功标准动态地调整呈现的活动频率，基于测量的成功标准来识别活动的重要或多余部分以调整活动子部分频率，和/或将活动子部分完全重新组合 新的广告系列，并根据成功的标准选择成功的广告系列。
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