Method and system for telephone wait user interface selection

    公开(公告)号:US07889858B2

    公开(公告)日:2011-02-15

    申请号:US11477154

    申请日:2006-06-28

    CPC classification number: H04M3/4285 H04M3/42068 H04M2203/2011

    Abstract: In the method of the present invention, a customer of a service provider would be placed in hold while waiting to speak to a customer service representative. The method and system of the invention would recognize the telephone number of the caller using a “caller ID” system. If this call is the first time the caller has ever called, the caller would be presented with an audible listing of listening choices that would include but not be limited to the latest news, the weather (of the caller's location), financial headlines, or a selection of music stations (via cable radio, for example). The caller would then speak or type his/her preference into the keypad and the selection would be played. If the caller does not like the selection, the caller can then speak another selection or type the new selection as many times as the caller prefers. The caller selection is recorded in a caller preference database. Finally, when the same customer calls one or more additional times, the system would retain the caller's number and preferred listening selection, based on caller ID value. The listening selection would automatically be played on subsequent calls.

    Method and apparatus for enhancing instant messaging systems
    2.
    发明授权
    Method and apparatus for enhancing instant messaging systems 有权
    用于增强即时消息系统的方法和装置

    公开(公告)号:US07693951B2

    公开(公告)日:2010-04-06

    申请号:US12144373

    申请日:2008-06-23

    CPC classification number: G06Q10/107

    Abstract: The present invention provides a method, apparatus, and computer instructions for organizing threads in an instant messaging session. Instant messages are received from a list of contacts. Each of these messages are stored in a set of folders, wherein each folders in the set of folders stores messages for a contact in the number of contacts. Each file is linked for access though a graphical user interface. Message threads are handled by displaying a primary dialog window, wherein the primary dialog window includes an ongoing conversation pane and an outgoing message pane. Responsive to a user input identifying a new thread, a secondary dialog window is displayed, wherein the secondary dialog window includes an ongoing conversation pane and an outgoing message pane. Responses to outgoing messages sent from the outgoing message pane are displayed in the primary dialog window in the ongoing conversation pane in the primary dialog window. Responses to outgoing messages sent from the outgoing message pane in the secondary dialog window are displayed in the ongoing conversation pane in the secondary dialog window, wherein the primary dialog window and the secondary dialog window.

    Abstract translation: 本发明提供了一种用于在即时消息会话中组织线程的方法,装置和计算机指令。 从联系人列表中收到即时消息。 这些消息中的每一个存储在一组文件夹中,其中文件夹集合中的每个文件夹存储联系人数量的消息。 通过图形用户界面链接每个文件进行访问。 消息线程通过显示主对话窗口来处理,其中主对话窗口包括正在进行的对话窗格和传出消息窗格。 响应于识别新线程的用户输入,显示辅助对话窗口,其中辅助对话窗口包括正在进行的对话窗格和传出消息窗格。 从对话框窗口中正在进行的会话窗格中的主对话窗口中将显示对从外发邮件窗格发送的外发邮件的响应。 在辅助对话窗口中,从对话窗口中传出的消息窗格发出的外发消息的响应显示在辅助对话窗口中的正在进行的对话窗格中,其中主对话窗口和辅助对话窗口。

    Method and Apparatus for Enhancing Instant Messaging Systems

    公开(公告)号:US20080250336A1

    公开(公告)日:2008-10-09

    申请号:US12144373

    申请日:2008-06-23

    CPC classification number: G06Q10/107

    Abstract: The present invention provides a method, apparatus, and computer instructions for organizing threads in an instant messaging session. Instant messages are received from a list of contacts. Each of these messages are stored in a set of folders, wherein each folders in the set of folders stores messages for a contact in the number of contacts. Each file is linked for access though a graphical user interface. Message threads are handled by displaying a primary dialog window, wherein the primary dialog window includes an ongoing conversation pane and an outgoing message pane. Responsive to a user input identifying a new thread, a secondary dialog window is displayed, wherein the secondary dialog window includes an ongoing conversation pane and an outgoing message pane. Responses to outgoing messages sent from the outgoing message pane are displayed in the primary dialog window in the ongoing conversation pane in the primary dialog window. Responses to outgoing messages sent from the outgoing message pane in the secondary dialog window are displayed in the ongoing conversation pane in the secondary dialog window, wherein the primary dialog window and the secondary dialog window.

    Method and system for multiple-party, electronic mail receipts
    4.
    发明授权
    Method and system for multiple-party, electronic mail receipts 失效
    多方电子邮件收据的方法和系统

    公开(公告)号:US07120671B2

    公开(公告)日:2006-10-10

    申请号:US10626191

    申请日:2003-07-24

    CPC classification number: H04L51/30

    Abstract: An example of a solution provided here comprises: receiving a message from a sender; providing the message to a recipient; and in response to a request from the sender, automatically transmitting multiple-party receipt notifications to a number of persons. Thus a number of persons may be notified that the recipient has been provided with the content of the message. In some cases, such a solution may comprise providing limits for the multiple-party receipt notifications.

    Abstract translation: 这里提供的解决方案的示例包括:从发送者接收消息; 向接收者提供消息; 并且响应于来自发送者的请求,自动向多个人传送多方接收通知。 因此,可以通知许多人已经向接收者提供了消息的内容。 在某些情况下,这种解决方案可能包括为多方接收通知提供限制。

    Method and system for telephone wait user interface selection
    5.
    发明授权
    Method and system for telephone wait user interface selection 有权
    电话等待用户界面选择的方法和系统

    公开(公告)号:US07092510B2

    公开(公告)日:2006-08-15

    申请号:US10755827

    申请日:2004-01-12

    CPC classification number: H04M3/4285 H04M3/42068 H04M2203/2011

    Abstract: In the method of the present invention, a customer of a service provider would be placed in hold while waiting to speak to a customer service representative. The method and system of the invention would recognize the telephone number of the caller using a “caller ID” system. If this call is the first time the caller has ever called, the caller would be presented with an audible listing of listening choices that would include but not be limited to the latest news, the weather (of the caller's location), financial headlines, or a selection of music stations (via cable radio, for example). The caller would then speak or type his/her preference into the keypad and the selection would be played. If the caller does not like the selection, the caller can then speak another selection or type the new selection as many times as the caller prefers. The caller selection is recorded in a caller preference database. Finally, when the same customer calls one or more additional times, the system would retain the caller's number and preferred listening selection, based on caller ID value. The listening selection would automatically be played on subsequent calls.

    Abstract translation: 在本发明的方法中,服务提供者的顾客将被放置在等待与客户服务代表交谈的同时。 本发明的方法和系统将使用“呼叫者ID”系统识别呼叫者的电话号码。 如果这个呼叫是呼叫者第一次呼叫,呼叫者将会听到听众的选择列表,其中包括但不限于最新消息,主叫方位置的天气,财务头条或 音乐台的选择(例如通过有线电视)。 然后,主叫方会将其/首选项输入或输入到键盘中,并进行选择。 如果呼叫者不喜欢选择,则呼叫者可以说出另一个选择,或者键入新的选择多达呼叫者偏好。 呼叫者选择记录在呼叫者偏好数据库中。 最后,当相同的客户再次呼叫一次或多次时,系统将根据呼叫者ID的值保留呼叫者的号码和优选的收听选择。 聆听选择将在以后的呼叫中自动播放。

    Method and system for telephone wait user interface selection
    7.
    发明申请
    Method and system for telephone wait user interface selection 失效
    电话等待用户界面选择的方法和系统

    公开(公告)号:US20070258577A1

    公开(公告)日:2007-11-08

    申请号:US11477154

    申请日:2006-06-28

    CPC classification number: H04M3/4285 H04M3/42068 H04M2203/2011

    Abstract: In the method of the present invention, a customer of a service provider would be placed in hold while waiting to speak to a customer service representative. The method and system of the invention would recognize the telephone number of the caller using a “caller ID” system. If this call is the first time the caller has ever called, the caller would be presented with an audible listing of listening choices that would include but not be limited to the latest news, the weather (of the caller's location), financial headlines, or a selection of music stations (via cable radio, for example). The caller would then speak or type his/her preference into the keypad and the selection would be played. If the caller does not like the selection, the caller can then speak another selection or type the new selection as many times as the caller prefers. The caller selection is recorded in a caller preference database. Finally, when the same customer calls one or more additional times, the system would retain the caller's number and preferred listening selection, based on caller ID value. The listening selection would automatically be played on subsequent calls.

    Abstract translation: 在本发明的方法中,服务提供者的顾客将被放置在等待与客户服务代表交谈的同时。 本发明的方法和系统将使用“呼叫者ID”系统识别呼叫者的电话号码。 如果这个呼叫是呼叫者第一次呼叫,呼叫者将会听到听众的选择列表,其中包括但不限于最新消息,主叫方位置的天气,财务头条或 音乐台的选择(例如通过有线电视)。 然后,主叫方会将其/首选项输入或输入到键盘中,并进行选择。 如果呼叫者不喜欢选择,则呼叫者可以说出另一个选择,或者键入新的选择多达呼叫者偏好。 呼叫者选择记录在呼叫者偏好数据库中。 最后,当相同的客户再次呼叫一次或多次时,系统将根据呼叫者ID的值保留呼叫者的号码和优选的收听选择。 聆听选择将在以后的呼叫中自动播放。

    Method for automated tracking of time and association of the tracked time with accounting categories
    8.
    发明申请
    Method for automated tracking of time and association of the tracked time with accounting categories 审中-公开
    跟踪时间与会计类别的时间和关联的自动跟踪方法

    公开(公告)号:US20060004540A1

    公开(公告)日:2006-01-05

    申请号:US10881972

    申请日:2004-06-30

    CPC classification number: G06F11/3423 G06F11/3466 G06Q10/10

    Abstract: The present invention provides a system for the automated tracking of time spent executing computer applications and processes, the associating of the time with accounting categories, and the reporting of the time spent. The system provides a variety of modes for tracking the time. In an embodiment, the user can specify a stop time for the association of a computer application with an accounting category. In an embodiment, the user can specify information about the billing rates of the time spent executing an application. In an embodiment, the user can associate an application with an accounting category for a period of time.

    Abstract translation: 本发明提供了一种用于自动跟踪执行计算机应用和处理所花费的时间,将时间与会计类别关联以及花费的时间的报告的系统。 该系统提供了多种跟踪时间的模式。 在一个实施例中,用户可以指定计算机应用与会计类别的关联的停止时间。 在一个实施例中,用户可以指定关于执行应用所花费的时间的计费费率的信息。 在一个实施例中,用户可以将应用与会计类别关联一段时间。

    Method and system for multiple-party, electronic mail receipts
    10.
    发明申请
    Method and system for multiple-party, electronic mail receipts 失效
    多方电子邮件收据的方法和系统

    公开(公告)号:US20050021650A1

    公开(公告)日:2005-01-27

    申请号:US10626191

    申请日:2003-07-24

    CPC classification number: H04L51/30

    Abstract: An example of a solution provided here comprises: receiving a message from a sender; providing the message to a recipient; and in response to a request from the sender, automatically transmitting multiple-party receipt notifications to a number of persons. Thus a number of persons may be notified that the recipient has been provided with the content of the message. In some cases, such a solution may comprise providing limits for the multiple-party receipt notifications.

    Abstract translation: 这里提供的解决方案的示例包括:从发送者接收消息; 向接收者提供消息; 并且响应于来自发送者的请求,自动向多个人传送多方接收通知。 因此,可以通知许多人已经向接收者提供了消息的内容。 在某些情况下,这种解决方案可能包括为多方接收通知提供限制。

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