公开(公告)号：US08365061B1

公开(公告)日：2013-01-29

申请号：US13287599

申请日：2011-11-02

申请人： David Bloom ,  Joseph Schorr ,  Ben Lisbakken ,  Jeffrey W Scudder

发明人： David Bloom ,  Joseph Schorr ,  Ben Lisbakken ,  Jeffrey W Scudder

IPC分类号： G06F17/00

CPC分类号： G06F17/3089

摘要： A device may create a child frame within a container frame displayed by a browser program. The child frame may be associated with an origin that is different than an origin associated with the container frame. The device may determine whether the child frame is locked to prohibit reading of information relating to the child frame. The determination of whether the child frame is locked including checking whether a first variable is present in the child frame. The device may determine one or more values relating to the child frame, where the one or more values are determined by checking whether a second set of variables is present in the child frame, where each variable, in the second set, corresponds to a single bit of the one or more values.

摘要翻译： 设备可以在由浏览器程序显示的容器框架内创建子框架。 子框架可以与不同于与容器框架相关联的原点的原点相关联。 设备可以确定子帧是否被锁定以禁止读取与子帧有关的信息。 确定子帧是否被锁定，包括检查子帧中是否存在第一个变量。 设备可以确定与子帧相关的一个或多个值，其中通过检查子帧中是否存在第二组变量来确定一个或多个值，其中第二组中的每个变量对应于单个 位的一个或多个值。

公开(公告)号：US08135612B1

公开(公告)日：2012-03-13

申请号：US12347687

申请日：2008-12-31

申请人： Jeffrey W. Scudder

发明人： Jeffrey W. Scudder

IPC分类号： G06B19/418

CPC分类号： G06Q10/02 ,  G06Q10/063112 ,  G06Q20/3678 ,  G06Q20/382 ,  G06Q40/04

摘要： Embodiments of the present invention relate to systems and methods for automating the assignment of digital help-desk requests. An embodiment of the invention includes a request analyzer module which analyzes the content of the digital help-desk request, a task load monitor module which analyzes the help-desk resource availability and suitability, and a help-ticket assignment module with generates a help ticket based on the digital help-desk request and assigns the help ticket to a resource based upon the analysis of the request and the analysis of resource availability and suitability. The system may also estimate a time to respond to the request based upon an analysis of the assigned resources capabilities and status.

摘要翻译： 本发明的实施例涉及用于自动分配数字帮助台请求的系统和方法。 本发明的实施例包括分析数字帮助台请求的内容的请求分析器模块，分析帮助台资源可用性和适用性的任务负载监视器模块以及生成帮助票的帮助票分配模块 基于数字帮助台请求，并根据对请求的分析以及资源可用性和适用性的分析，将帮助票据分配给资源。 系统还可以基于对所分配的资源能力和状态的分析来估计响应于请求的时间。