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公开(公告)号：US09697278B2
公开(公告)日：2017-07-04
申请号：US13286719
申请日：2011-11-01
IPC分类号： G06F17/30
CPC分类号： G06F17/30663 , G06F17/30637 , G06F17/30648
摘要： In a general aspect, an approach to query specification includes processing a query by identifying one or more terms and validating the terms using a first corpus of media elements. The result of the validation is used to form a modified query. In some examples, identifying the one or more terms is based on a second corpus of media elements, which may include a different type of media than the first corpus. In some examples, the validating of the terms includes accepting input from a user according to parts of the elements of the first corpus presented to the user.
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公开(公告)号：US20100274667A1
公开(公告)日：2010-10-28
申请号：US12429218
申请日：2009-04-24
申请人： Drew Lanham , Marsal Gavalda , John Willcutts , Gordon Edwards
发明人： Drew Lanham , Marsal Gavalda , John Willcutts , Gordon Edwards
CPC分类号： G06Q30/0251 , G06F16/433 , G06F16/48 , G06Q30/02 , G10L15/26
摘要： A computer-implemented method provides access to multimedia content, which include units of content that include audio components. Meta data for the units of content is formed to an association of key phrases detected in the audio components and the units. In some examples, forming the meta data includes determining a candidate set of key phrases associated with the unit of multimedia and searching for the presence of the candidate key phrases in the audio components. Forming the meta data then includes forming data representing the presence of key phrases in the audio components.
摘要翻译： 计算机实现的方法提供对多媒体内容的访问，其包括包括音频组件的内容单元。 内容单元的元数据形成为在音频组件和单元中检测到的关键短语的关联。 在一些示例中，形成元数据包括确定与多媒体单元相关联的关键短语的候选集合，并且搜索音频分量中候选键短语的存在。 形成元数据然后包括形成表示在音频分量中存在关键短语的数据。
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公开(公告)号：US20130110849A1
公开(公告)日：2013-05-02
申请号：US13286719
申请日：2011-11-01
IPC分类号： G06F17/30
CPC分类号： G06F17/30663 , G06F17/30637 , G06F17/30648
摘要： In a general aspect, an approach to query specification includes processing a query by identifying one or more terms and validating the terms using a first corpus of media elements. The result of the validation is used to form a modified query. In some examples, identifying the one or more terms is based on a second corpus of media elements, which may include a different type of media than the first corpus. In some examples, the validating of the terms includes accepting input from a user according to parts of the elements of the first corpus presented to the user.
摘要翻译： 在一般方面，查询规范的方法包括通过识别一个或多个术语来处理查询，并使用第一语料库的媒体元素验证该术语。 验证的结果用于形成修改的查询。 在一些示例中，识别一个或多个术语是基于媒体元素的第二语料库，其可以包括与第一语料库不同类型的媒体。 在一些示例中，术语的验证包括根据呈现给用户的第一语料库的元素的部分来接受来自用户的输入。
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公开(公告)号：US20110033036A1
公开(公告)日：2011-02-10
申请号：US12837694
申请日：2010-07-16
申请人： Gordon Edwards , John Willcutts , Jon W. Ezrine , Marsal Gavalda
发明人： Gordon Edwards , John Willcutts , Jon W. Ezrine , Marsal Gavalda
CPC分类号： H04M3/5183 , G06Q30/02 , G10L2015/088 , H04M2203/357
摘要： Some general aspects of the invention relate to systems and methods for improving contact center agent performance, for instance, by integrating real-time call monitoring with speech analytics to present agents with information useful to the handling of the current calls. In some implementations, phonetically based speech analysis techniques are applied to process live audio streams to identify key words and/or phrases of relevance, based on which knowledge articles can be selectively presented to agents to drive more efficient business processes.
摘要翻译： 本发明的一些一般方面涉及用于改善联络中心代理性能的系统和方法，例如通过将实时呼叫监控与语音分析集成，向代理人提供对处理当前呼叫有用的信息。 在一些实现中，基于语音的语音分析技术被应用于处理现场音频流以识别关键词和/或相关短语，基于哪些知识文章可以选择性地呈现给代理以驱动更有效的业务过程。
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公开(公告)号：US08411841B2
公开(公告)日：2013-04-02
申请号：US12837694
申请日：2010-07-16
申请人： Gordon Edwards , John Willcutts , Jon W. Ezrine , Marsal Gavalda
发明人： Gordon Edwards , John Willcutts , Jon W. Ezrine , Marsal Gavalda
IPC分类号： H04M3/00
CPC分类号： H04M3/5183 , G06Q30/02 , G10L2015/088 , H04M2203/357
摘要： Some general aspects of the invention relate to systems and methods for improving contact center agent performance, for instance, by integrating real-time call monitoring with speech analytics to present agents with information useful to the handling of the current calls. In some implementations, phonetically based speech analysis techniques are applied to process live audio streams to identify key words and/or phrases of relevance, based on which knowledge articles can be selectively presented to agents to drive more efficient business processes.
摘要翻译： 本发明的一些一般方面涉及用于改善联络中心代理性能的系统和方法，例如通过将实时呼叫监控与语音分析集成，向代理人提供对处理当前呼叫有用的信息。 在一些实现中，基于语音的语音分析技术被应用于处理现场音频流以识别关键词和/或相关短语，基于哪些知识文章可以选择性地呈现给代理以驱动更有效的业务过程。
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公开(公告)号：US20080300874A1
公开(公告)日：2008-12-04
申请号：US12132745
申请日：2008-06-04
申请人： Marsal Gavalda , John Willcutts
发明人： Marsal Gavalda , John Willcutts
摘要： An approach to evaluating a person's speech skills includes automatically processing speech of a person and text some or all of which corresponds to the speech. In some examples, a job application procedure includes collecting speech from an applicant, and using text corresponding to the collected speech to automatically assess speech skills of the applicant. The text may include text that is presented to the applicant and the speech collected from the applicant can include the applicant reading the presented text.
摘要翻译： 评估一个人的言语能力的方法包括自动处理一个人的言语和一些或全部与言语对应的文字。 在一些示例中，作业申请程序包括从申请人收集言语，并使用对应于所收集的言语的文本来自动评估申请人的言语能力。 文本可以包括呈现给申请人的文本，并且从申请人收集的言语可以包括申请人阅读所呈现的文本。
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