Customer support system
    1.
    发明授权
    Customer support system 有权
    客户支持系统

    公开(公告)号:US07561988B2

    公开(公告)日:2009-07-14

    申请号:US10936498

    申请日:2004-09-09

    摘要: A method is provided for centrally monitoring machines running at remote customer sites and providing customers with adequate support. The method includes collecting machine operating data, including data for each process stage, at the customer sites, and analyzing, at a central location, the collected machine operating data for each machine. Subsequently, a solution based upon the analysis is proposed to the customer for each of the machines, and the solution is then implemented. The method also includes continuously collecting data to check effectiveness of the installed machines and to verify the solution works.

    摘要翻译: 提供了一种集中监控运行在远程客户现场的机器并为客户提供足够支持的方法。 该方法包括在客户现场收集机器操作数据,包括每个处理阶段的数据,并在中心位置分析每个机器的收集的机器操作数据。 随后,为每个机器的客户提出了基于分析的解决方案,然后实现该解决方案。 该方法还包括连续收集数据以检查已安装机器的有效性并验证解决方案是否有效。

    Customer support system and method of customer support
    2.
    发明授权
    Customer support system and method of customer support 有权
    客户支持系统和客户支持方式

    公开(公告)号:US07505873B2

    公开(公告)日:2009-03-17

    申请号:US11231995

    申请日:2005-09-22

    IPC分类号: G06F15/00 G06F17/40 G06F11/00

    摘要: A method is provided for centrally monitoring machines running at remote customer sites and providing customers with adequate support. The method includes collecting machine operating data, including data for each process stage, at the customer sites, and analyzing, at a central location, the collected machine operating data for each machine. Subsequently, a solution based upon the analysis is proposed to the customer for each of the machines, and the solution is then implemented. The method also includes continuously collecting data to check effectiveness of the installed machines and to verify the solution works.

    摘要翻译: 提供了一种集中监控运行在远程客户现场的机器并为客户提供足够支持的方法。 该方法包括在客户现场收集机器操作数据,包括每个处理阶段的数据,并在中心位置分析每个机器的收集的机器操作数据。 随后,为每个机器的客户提出了基于分析的解决方案,然后实现该解决方案。 该方法还包括连续收集数据以检查已安装机器的有效性并验证解决方案是否有效。