公开(公告)号：US20100082516A1

公开(公告)日：2010-04-01

申请号：US12239886

申请日：2008-09-29

申请人： Sumit Basu ,  John D. Dunagan ,  Kevin K. Duh ,  Kiran-Kumar Muniswamy-Reddy

发明人： Sumit Basu ,  John D. Dunagan ,  Kevin K. Duh ,  Kiran-Kumar Muniswamy-Reddy

IPC分类号： G06N5/02

CPC分类号： G06N5/02 ,  G05B13/048 ,  G06N3/02 ,  G06N5/003 ,  G06N7/005 ,  G06N20/10 ,  G06Q10/06 ,  G06Q30/02

摘要： An illustrative frustration processing system modifies the operation of a target system to improve its performance. In one case, the frustration processing system receives express indications that a user is frustrated in the course of interacting with the target system. The frustration processing system responds to these indications by modifying the operation of the target system to reduce the likelihood that the user will be frustrated in the future. The frustration processing system can modify the operation of the target system by applying a policy to the target system. The policy, in turn, is created using a prediction model. The prediction model predicts when a user is likely to be frustrated based on the user's prior indications of frustration.

摘要翻译： 说明性的挫折处理系统修改目标系统的操作以改善其性能。 在一种情况下，挫折处理系统收到用户在与目标系统交互的过程中受挫的明确指示。 挫折处理系统通过修改目标系统的操作来应对这些指示，以减少用户将来沮丧的可能性。 挫败处理系统可以通过向目标系统应用策略来修改目标系统的操作。 该策略又是使用预测模型创建的。 预测模型预测用户何时可能根据用户先前的沮丧指示感到沮丧。