Method and system for automated debriefing of service activity
    1.
    发明申请
    Method and system for automated debriefing of service activity 审中-公开
    自动汇报服务活动的方法和系统

    公开(公告)号:US20050114176A1

    公开(公告)日:2005-05-26

    申请号:US10722657

    申请日:2003-11-26

    IPC分类号: G06Q10/00 G06F17/60

    CPC分类号: G06Q10/10 G06Q50/22

    摘要: A system and method for facilitating the production of a service report of a service performed on a medical device by a service provider is provided. The service report contains medical device data related to the service performed on the medical device. The system may comprise a computing system operable to store and process data from a medical device. The system may also comprise a medical device operable to automatically transmit medical device data to the computer system. The system may also comprise a remote device operable to automatically transmit service provider data to the computer system. The method comprises operating the computer system to receive medical device data transmitted automatically by the medical system to the computer system. The method also comprises operating the computer system to receive service provider data transmitted automatically by a remote device to the computer system via the communications network. In addition, the method comprises operating the computer system to generate the service report based on the medical device data and the service provider data received from the medical device and the remote device.

    摘要翻译: 提供了一种用于促进由服务提供商在医疗设备上执行的服务的服务报告的制作的系统和方法。 服务报告包含与医疗设备上执行的服务有关的医疗设备数据。 该系统可以包括可操作以存储和处理来自医疗设备的数据的计算系统。 该系统还可以包括可操作以将医疗装置数据自动传送到计算机系统的医疗装置。 系统还可以包括可操作以将服务提供商数据自动发送到计算机系统的远程设备。 该方法包括操作计算机系统以接收由医疗系统自动发送到计算机系统的医疗设备数据。 该方法还包括操作计算机系统以接收由远程设备通过通信网络自动发送到计算机系统的服务提供商数据。 此外,该方法包括操作计算机系统以基于从医疗设备和远程设备接收的医疗设备数据和服务提供商数据来生成服务报告。

    System and method for providing potential problem solutions to a service provider
    2.
    发明申请
    System and method for providing potential problem solutions to a service provider 审中-公开
    为服务提供商提供潜在的问题解决方案的系统和方法

    公开(公告)号:US20050114180A1

    公开(公告)日:2005-05-26

    申请号:US10723687

    申请日:2003-11-26

    CPC分类号: G06N5/022 G06Q50/22

    摘要: A system and method of identifying at least one potential solution to a problem associated with a remote medical device. The technique comprises automatically sending medical device data automatically to a service center. The service center has a database containing historic data for the medical device and a database containing potential solutions to a problem associated with at least one remote medical device. The technique comprises automatically searching the historic data database for historic data for the medical device using the medical device data. The technique comprises using the historic data found as a result of the search of the historic data database to automatically search the database of potential solutions. The technique also comprises sending the at least one potential problem solution found as a result of the search of the problem solution database from the service center to a service provider via a communications network.

    摘要翻译: 识别与远程医疗设备相关联的问题的至少一个潜在解决方案的系统和方法。 该技术包括将医疗设备数据自动发送到服务中心。 服务中心具有包含用于医疗设备的历史数据的数据库和包含与至少一个远程医疗设备相关联的问题的潜在解决方案的数据库。 该技术包括使用医疗设备数据自动搜索历史数据数据库以获取医疗设备的历史数据。 该技术包括使用作为搜索历史数据数据库的结果找到的历史数据来自动搜索潜在解决方案的数据库。 该技术还包括将通过搜索问题解决方案数据库的结果发现的至少一个潜在问题解决方案经由通信网络从服务中心发送到服务提供商。