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公开(公告)号：US20110218957A1
公开(公告)日：2011-09-08
申请号：US12718376
申请日：2010-03-05
申请人： Michael Thomas Coon , Randy L. Menefee , David Newman Hutchinson , Timothy Ray Adkisson , Michael J. Kozlowski
发明人： Michael Thomas Coon , Randy L. Menefee , David Newman Hutchinson , Timothy Ray Adkisson , Michael J. Kozlowski
CPC分类号： G06Q30/0601 , G06Q10/00
摘要： A request to diagnose a problem with an appliance is provided to a diagnostic system whereupon the diagnostic system functions to interpret the information indicative of the problem with the appliance to thereby normalize the information indicative of the problem with the appliance. The normalized information indicative of the problem with the appliance is then used to select from a knowledge base in which is maintained a plurality of solutions each having associated tags that function to identify concepts and values in a domain model a set of possible solutions for the problem with the appliance. As necessary, information within the set of possible solutions for the problem with the appliance is used to dynamically generate additional questions to thereby obtain further information indicative of the problem with the appliance. The further information indicative of the problem with the appliance may then be used to identify from with the set of possible solutions for the problem with the appliance a subset of best possible solutions for the problem with the appliance. This subset of best possible solutions for the problem with the appliance may then be presented to an end user to thereby allow the end user to perform the repair(s) needed to correct the problem.
摘要翻译： 将诊断设备问题的请求提供给诊断系统，因此诊断系统用于解释指示设备问题的信息，从而使表示设备问题的信息标准化。 然后，使用指示设备问题的归一化信息从知识库中进行选择，在知识库中，维护多个解决方案，每个解决方案具有相关联的标签，该标签用于在域模型中识别问题的一组可能解决方案中的概念和值 与设备。 根据需要，用于该设备问题的一组可能的解决方案中的信息用于动态地生成附加问题，从而获得指示设备问题的进一步信息。 然后，可以使用指示设备问题的进一步信息来从设备的问题的一组可能解决方案中识别用于设备问题的最佳可能解决方案的子集。 然后可以将用于设备问题的最佳可能解决方案的子集呈现给终端用户，从而允许最终用户执行纠正问题所需的修复。
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公开(公告)号：US09361637B2
公开(公告)日：2016-06-07
申请号：US12718376
申请日：2010-03-05
申请人： Michael Thomas Coon , Randy L. Menefee , David Newman Hutchinson , Timothy Ray Adkisson , Michael J. Kozlowski
发明人： Michael Thomas Coon , Randy L. Menefee , David Newman Hutchinson , Timothy Ray Adkisson , Michael J. Kozlowski
CPC分类号： G06Q30/0601 , G06Q10/00
摘要： A request to diagnose a problem with an appliance is provided to a diagnostic system whereupon the diagnostic system functions to interpret the information indicative of the problem with the appliance to thereby normalize the information indicative of the problem with the appliance. The normalized information indicative of the problem with the appliance is then used to select from a knowledge base in which is maintained a plurality of solutions each having associated tags that function to identify concepts and values in a domain model a set of possible solutions for the problem with the appliance. As necessary, information within the set of possible solutions for the problem with the appliance is used to dynamically generate additional questions to thereby obtain further information indicative of the problem with the appliance. The further information indicative of the problem with the appliance may then be used to identify from with the set of possible solutions for the problem with the appliance a subset of best possible solutions for the problem with the appliance. This subset of best possible solutions for the problem with the appliance may then be presented to an end user to thereby allow the end user to perform the repair(s) needed to correct the problem.
摘要翻译： 将诊断设备问题的请求提供给诊断系统，因此诊断系统用于解释指示设备问题的信息，从而使表示设备问题的信息标准化。 然后，使用指示设备问题的归一化信息从知识库中进行选择，在知识库中，维护多个解决方案，每个解决方案具有相关联的标签，该标签用于在域模型中识别问题的一组可能解决方案中的概念和值 与设备。 根据需要，用于该设备问题的一组可能的解决方案中的信息用于动态地生成附加问题，从而获得指示设备问题的进一步信息。 然后，可以使用指示设备问题的进一步信息来从设备的问题的一组可能解决方案中识别用于设备问题的最佳可能解决方案的子集。 然后可以将用于设备问题的最佳可能解决方案的子集呈现给终端用户，从而允许最终用户执行纠正问题所需的修复。
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