公开(公告)号：US5561711A

公开(公告)日：1996-10-01

申请号：US208767

申请日：1994-03-09

申请人： Michael J. Muller

发明人： Michael J. Muller

IPC分类号： H04M3/51 ,  H04M3/00 ,  G06F15/36

CPC分类号： H04M3/51 ,  H04M3/5158

摘要： A predictive scheduling system and method for assigning a telephone call to a telephone agent. The system includes processing and switching equipment capable of implementing the method steps of generating a plurality of signals representing selected parameters for each of the plurality of agents and for the call, and processing the signals to select an agent, at the time the call is received, to handle the call. The system also implements the method steps of routing the call to an automated dialog system using pre-recorded voice communications from the selected agent, and routing the call to the selected agent.

摘要翻译： 一种用于将电话呼叫分配给电话代理的预测调度系统和方法。 该系统包括能够实现方法步骤的处理和交换设备，所述方法步骤是在接收到呼叫时产生代表多个代理中的每一个的代表所选择的参数和用于呼叫的处理信号以选择代理 ，来处理呼叫。 该系统还实现使用来自所选代理的预先记录的语音通信将呼叫路由到自动化对话系统并将呼叫路由到所选择的代理的方法步骤。

公开(公告)号：US20080313296A1

公开(公告)日：2008-12-18

申请号：US12198390

申请日：2008-08-26

申请人： Michael J. Muller

发明人： Michael J. Muller

IPC分类号： G06F15/16

CPC分类号： G06Q10/107 ,  H04L51/22

摘要： A method of managing electronic mail messages in an email account includes displaying an open email message to a user on a display screen of a device. While the open email message is displayed to the user, intent of the user to perform an action that will result in closing the open email message is detected. In automatic response to detecting the intent of the user and before the action can be completed, a plurality of deletion options is presented to the user, from which the user selects one deletion option. A selection of one of the deletion options is received from the user. A deletion criterion is set for a given email message based on the selected deletion option and the action that will result in closing the open email message is completed, in automatic response to receiving the selection from the user.

摘要翻译： 管理电子邮件帐户中的电子邮件消息的方法包括在设备的显示屏幕上向用户显示打开的电子邮件消息。 当向用户显示打开的电子邮件消息时，检测到用户执行将导致关闭打开的电子邮件消息的动作的意图。 在检测到用户的意图的自动响应中，并且在动作可以完成之前，向用户呈现多个删除选项，用户从该删除选项中选择一个删除选项。 从用户接收到一个删除选项的选择。 基于所选择的删除选项为给定的电子邮件消息设置删除标准，并且在从用户接收选择的自动响应中完成将导致关闭打开的电子邮件消息的动作被完成。

公开(公告)号：US08219626B2

公开(公告)日：2012-07-10

申请号：US12715547

申请日：2010-03-02

申请人： Michael J. Muller ,  Sara Beth Weber

发明人： Michael J. Muller ,  Sara Beth Weber

IPC分类号： G06F15/16

CPC分类号： H04L51/066 ,  H04L51/04

摘要： A system and method integrate synchronous electronic (e.g., chat) communications with asynchronous electronic communications in the form of body-less electronic mail messages (emails). Body-less emails have a subject line but lack a message body capable of receiving message content. When converting a synchronous electronic communication into a body-less email, a processor places each text message of the synchronous electronic communication into the subject line of the body-less email. When converting a received body-less email into a synchronous electronic communication, the processor places each text message in the subject line of the body-less email into a chat format. A user can readily transition between asynchronous and synchronous communications.

摘要翻译： 系统和方法将同步电子（例如，聊天）通信与无身体电子邮件消息（电子邮件）的形式集成到异步电子通信中。 无身体电子邮件具有主题行，但缺少能够接收消息内容的消息体。 当将同步电子通信转换为无身体电子邮件时，处理器将同步电子通信的每个文本消息放置在无身体电子邮件的主题行中。 当将接收到的无身体电子邮件转换成同步电子通信时，处理器将每个文本消息放置在无身体电子邮件的主题行中，成为聊天格式。 用户可以轻松地在异步和同步通信之间转换。

公开(公告)号：US08140691B2

公开(公告)日：2012-03-20

申请号：US10960877

申请日：2004-10-07

申请人： Sandra L. Kogan ,  Eric M. Wilcox ,  Michael J. Muller

发明人： Sandra L. Kogan ,  Eric M. Wilcox ,  Michael J. Muller

IPC分类号： G06F15/16

CPC分类号： G06Q10/06 ,  G06F15/173 ,  G06Q10/087 ,  G06Q10/10 ,  G06Q30/0603 ,  G06Q40/02

摘要： Described is a method for controlling a user's access and viewing rights to a weblog used to track the status of a workflow based on one or more roles or responsibilities of the user in the workflow. Advantageously, the workflow is not required to change when workflow members leave their assigned roles or are unable to perform their workflow tasks. Instead, new members are assigned to the roles and access and viewing rights are changed accordingly. Optionally, a person responsible for a workflow instance can grant access and viewing rights for the particular workflow to an individual who is not a member of the workflow.

摘要翻译： 描述了一种用于基于工作流中的用户的一个或多个角色或责任来控制用户对用于跟踪工作流状态的用户访问和查看权限的方法。 有利的是，当工作流成员离开其分配的角色或无法执行其工作流任务时，工作流不需要更改。 相反，新成员被分配到角色，并且相应地更改访问和查看权限。 可选地，负责工作流实例的人员可以向不是工作流成员的个人授予特定工作流的访问权限和查看权限。

公开(公告)号：US07698368B2

公开(公告)日：2010-04-13

申请号：US10734920

申请日：2003-12-12

申请人： Michael J. Muller ,  Sara Beth Weber

发明人： Michael J. Muller ,  Sara Beth Weber

IPC分类号： G06F15/16

CPC分类号： H04L51/066 ,  H04L51/04

摘要： Described are a system and method of communicating with a user of a computing device over a network. Communications occur with a body-less electronic mail messages. The conveyed message is carried by the subject line of the body-less electronic mail message. The subject line records the temporal sequence of one or more text messages representing a chat-like email conversation between users. Each received body-less electronic mail messages appears on a display screen as a line item in a mailbox view. In one embodiment, the entire contents of the subject line are displayed in a drop-down list when a cursor is positioned over the subject column of the line item. In another embodiment, the user scrolls horizontally through contents of the subject line by positioning the cursor over a scroll bar arrow that appears at one end of the subject line column.

摘要翻译： 描述了通过网络与计算设备的用户进行通信的系统和方法。 通信发生无身体电子邮件。 传达的消息由无身体电子邮件消息的主题行承载。 主题行记录表示用户之间的类似聊天的电子邮件对话的一个或多个文本消息的时间顺序。 每个收到的无电子邮件消息作为邮箱视图中的订单项显示在显示屏幕上。 在一个实施例中，当光标位于行项目的主题列上时，主题行的全部内容被显示在下拉列表中。 在另一个实施例中，用户通过将光标定位在出现在主题行列的一端的滚动条箭头上，水平地滚动到主题行的内容。

公开(公告)号：US4984152A

公开(公告)日：1991-01-08

申请号：US106587

申请日：1987-10-06

申请人： Michael J. Muller

发明人： Michael J. Muller

IPC分类号： G06F3/023 ,  G06F3/033 ,  G06F3/048

CPC分类号： G06F3/0481 ,  G06F3/04812 ,  G06F3/04817

摘要： A human-computer interface for executing computer operations on data objects under control of a multifunctional cursor which represents multiple computer operations visually in the cursor, which facilitates execution of repeated operations through a "cycle" capability, and which decouples pointer and image functionalities in time and space.The interface may be configured with a screen display and a movable region to display a cursor shape, which shape contains multiple icons representative of computer operations. Each computer operation may be executed under the control of a distinct input pattern. Multiple operations may be loaded in one or more sequences, which may themselves by cycled under control of a distinct input pattern.The interface may also be configured with a screen display, a movable region to display a cursor pointer, and an image region to display computer operation icons. One operation from a menu of operations is associated with the image subarea, and then an icon representative of the associated operation is displayed in the image subarea as a local reminder of this operation. The associated operation may then be executed on a data object on the screen when prompted by the user. The image subarea may be subdivided so that multiple operations may be loaded, displayed, and then executed through cursor control. The pointer subarea and the image subarea are decoupled from one another in time and in space. The visibility of the image subarea is decoupled from the availability of operations indicated within that subarea.

摘要翻译： 一种用于在多功能光标控制下对数据对象执行计算机操作的人机界面，其在光标中可视地表示多个计算机操作，这有助于通过“循环”能力执行重复操作，并且其在时间上去除指针和图像功能 和空间。 接口可以配置有屏幕显示和可移动区域以显示光标形状，该形状包含代表计算机操作的多个图标。 每个计算机操作可以在不同的输入模式的控制下执行。 多个操作可以以一个或多个序列加载，这些序列本身可以在不同的输入模式的控制下循环。 该接口还可以配置有屏幕显示，可显示光标指针的可移动区域和用于显示计算机操作图标的图像区域。 来自操作菜单的一个操作与图像子区域相关联，然后表示相关操作的图标作为该操作的本地提醒被显示在图像子区域中。 然后，当用户提示时，相关联的操作可以在屏幕上的数据对象上执行。 图像子区域可以被细分，使得可以通过光标控制来加载，显示和执行多个操作。 指针子区域和图像子区域在时间和空间上彼此分离。 图像子区域的可见性与该子区域内指示的操作的可用性分离。

公开(公告)号：US20130009082A1

公开(公告)日：2013-01-10

申请号：US13175981

申请日：2011-07-05

申请人： Bruce J. Clingerman ,  Aaron Rogahn ,  James K. Leary ,  Seth E. Lerner ,  Michael J. Muller

发明人： Bruce J. Clingerman ,  Aaron Rogahn ,  James K. Leary ,  Seth E. Lerner ,  Michael J. Muller

IPC分类号： F16K31/02

CPC分类号： H01M8/04089 ,  Y02E60/50 ,  Y10S251/903

摘要： A valve for a fuel cell system includes a valve housing having a valve seat formed therein. The valve seat includes an orifice formed therein to permit a fluid to flow through the valve housing. A movable member is disposed in the valve housing and is movable between an open position and a closed position. The movable member includes a first end having an elongate portion and a generally conical shaped base. At least a portion of the base is disposed in the orifice of the valve seat when the movable member is in the closed position to militate against a formation of ice across the orifice of the valve seat.

摘要翻译： 一种用于燃料电池系统的阀包括其中形成有阀座的阀壳体。 阀座包括形成在其中的孔，以允许流体流过阀壳体。 可移动构件设置在阀壳体中并且可在打开位置和关闭位置之间移动。 可移动构件包括具有细长部分和大致圆锥形的基部的第一端。 当可移动构件处于关闭位置时，基座的至少一部分设置在阀座的孔中，以阻止穿过阀座的孔的形成。

公开(公告)号：US07783715B2

公开(公告)日：2010-08-24

申请号：US12198390

申请日：2008-08-26

申请人： Michael J. Muller

发明人： Michael J. Muller

IPC分类号： G06F15/16

CPC分类号： G06Q10/107 ,  H04L51/22

摘要： A method of managing electronic mail messages in an email account includes displaying an open email message to a user on a display screen of a device. While the open email message is displayed to the user, intent of the user to perform an action that will result in closing the open email message is detected. In automatic response to detecting the intent of the user and before the action can be completed, a plurality of deletion options is presented to the user, from which the user selects one deletion option. A selection of one of the deletion options is received from the user. A deletion criterion is set for a given email message based on the selected deletion option and the action that will result in closing the open email message is completed, in automatic response to receiving the selection from the user.

摘要翻译： 管理电子邮件帐户中的电子邮件消息的方法包括在设备的显示屏幕上向用户显示打开的电子邮件消息。 当向用户显示打开的电子邮件消息时，检测到用户执行将导致关闭打开的电子邮件消息的动作的意图。 在检测到用户的意图的自动响应中，并且在动作可以完成之前，向用户呈现多个删除选项，用户从该删除选项中选择一个删除选项。 从用户接收到一个删除选项的选择。 基于所选择的删除选项为给定的电子邮件消息设置删除标准，并且在从用户接收选择的自动响应中完成将导致关闭打开的电子邮件消息的动作被完成。

公开(公告)号：US08955820B2

公开(公告)日：2015-02-17

申请号：US13175981

申请日：2011-07-05

申请人： Bruce J. Clingerman ,  Aaron Rogahn ,  James K. Leary ,  Seth E. Lerner ,  Michael J. Muller

发明人： Bruce J. Clingerman ,  Aaron Rogahn ,  James K. Leary ,  Seth E. Lerner ,  Michael J. Muller

IPC分类号： H01M8/04

CPC分类号： H01M8/04089 ,  Y02E60/50 ,  Y10S251/903

摘要： A valve for a fuel cell system includes a valve housing having a valve seat formed therein. The valve seat includes an orifice formed therein to permit a fluid to flow through the valve housing. A movable member is disposed in the valve housing and is movable between an open position and a closed position. The movable member includes a first end having an elongate portion and a generally conical shaped base. At least a portion of the base is disposed in the orifice of the valve seat when the movable member is in the closed position to militate against a formation of ice across the orifice of the valve seat.

摘要翻译： 一种用于燃料电池系统的阀包括其中形成有阀座的阀壳体。 阀座包括形成在其中的孔，以允许流体流过阀壳体。 可移动构件设置在阀壳体中并且可在打开位置和关闭位置之间移动。 可移动构件包括具有细长部分和大致圆锥形的基部的第一端。 当可移动构件处于关闭位置时，基座的至少一部分设置在阀座的孔中，以阻止穿过阀座的孔的形成。

公开(公告)号：US5812638A

公开(公告)日：1998-09-22

申请号：US614419

申请日：1996-03-08

申请人： Michael J. Muller

发明人： Michael J. Muller

IPC分类号： H04M3/487 ,  H04M3/493 ,  H04M3/42

CPC分类号： H04M3/4931 ,  H04M3/487

摘要： A method for handling incoming callers to a call processing system such as a directory assistance facility, and associated system is disclosed. The method includes the steps of recording a greeting message from an operator, recording information provided by an incoming caller, replaying the recorded information provided by the incoming caller to the operator to enable the operator to conduct a search and replaying the recorded greeting from the operator to the incoming caller during a replay interval, which is defined as the period in which the recorded information provided by the incoming caller is played back to the operator. The method may further include the step of modifying at least one of the recorded incoming caller information and the recorded message from the operator such that the duration of the recorded message from the operator is less than or substantially equal to the duration of the recorded incoming caller information.

摘要翻译： 公开了一种处理来话呼叫者到呼叫处理系统（例如目录援助设施）和相关系统的方法。 该方法包括以下步骤：记录来自操作员的问候消息，记录由来话呼叫者提供的信息，将来话呼叫者提供的记录信息重播到操作者，以使操作者能够从操作员进行搜索和重播记录的问候语 在重放间隔期间将其传送到来电者，其被定义为将来话呼叫者提供的记录信息回放给操作者的期间。 该方法还可以包括修改来自操作员的记录的来话呼叫者信息和记录消息中的至少一个的步骤，使得来自操作员的所记录消息的持续时间小于或基本上等于记录的来话呼叫者的持续时间 信息。