公开(公告)号：US12069204B2

公开(公告)日：2024-08-20

申请号：US17665138

申请日：2022-02-04

Applicant: Softrend IPL, LLC

Inventor： Maqsood A. Thange

IPC: H04M3/42 ,  H04M1/72403 ,  H04M3/493 ,  H04M7/12 ,  H04W4/16 ,  H04W8/28

CPC classification number: H04M3/42306 ,  H04M1/72403 ,  H04M3/4228 ,  H04M3/4931 ,  H04M3/4935 ,  H04M7/128 ,  H04W4/16 ,  H04W8/28 ,  H04M2203/154 ,  H04M2242/18

Abstract: A telecommunications addressing system/method allowing selection of a telephone instrument device (TID) using arbitrary identifiers is disclosed. The system/method allows a source TID (STD) to select a target TID (TTD) by the use of a Target Telephone Identifier (TTI) data string rather than a traditional numeric telephone identification (NTI). This TTI is then indexed within a TTI/NTI mapping server (TMS) that functions as a hierarchical repository of TTI/NTI mappings. STD/TTD communication is established by first performing a lookup of the STD-selected TTI within the TMS to identify the NTI of the TTD. Once the NTI of the STD has been identified by the TMS, communication between the STD and TTD is established using the NTI via the normal public switched telephone network (PSTN). TMS TTI lookup may be performed via STD TID web application and/or via PSTN infrastructure interface.

公开(公告)号：US11748430B2

公开(公告)日：2023-09-05

申请号：US18048919

申请日：2022-10-24

Applicant: Google LLC

Inventor： Michael J. LeBeau ,  John Nicholas Jitkoff ,  William J. Byrne

IPC: G06F16/9537 ,  G06F16/951 ,  G06F16/2457 ,  H04M3/493 ,  G06F16/957 ,  G06F16/953 ,  H04M1/72445 ,  G10L15/25

CPC classification number: G06F16/9537 ,  G06F16/24578 ,  G06F16/951 ,  G06F16/953 ,  G06F16/957 ,  H04M1/72445 ,  H04M3/4931 ,  H04M3/4935 ,  G10L15/25 ,  H04M2201/40 ,  H04M2242/15

Abstract: In general, the subject matter described in this specification can be embodied in methods, systems, and program products for providing search results automatically to a user of a computing device. A spoken input provided by a user to a computing device is received. The spoken input is transmitted to a computer server system that is remote from the computing device. Search result information that is responsive to the spoken input is receiving by the computing device and in response to the transmitted spoken input. An alert is provided to the user that the device will connect the user to a target of the search result information if the user does not intervene to stop the connecting of the user. The user is connected to the target of the search result information based on a determination that the user has not intervened to stop the connecting of the user.

公开(公告)号：US20190035400A1

公开(公告)日：2019-01-31

申请号：US16148042

申请日：2018-10-01

Applicant: OATH INC.

Inventor： Jeffrey BONFORTE

IPC: G10L15/26 ,  G06Q10/10 ,  G10L15/30 ,  H04L29/08 ,  H04M1/725 ,  H04M3/533 ,  H04W4/21 ,  H04M3/493

CPC classification number: G10L15/265 ,  G06Q10/107 ,  G10L15/26 ,  G10L15/30 ,  H04L67/306 ,  H04M1/7255 ,  H04M1/72552 ,  H04M3/4931 ,  H04M3/533 ,  H04M3/53333 ,  H04M2201/40 ,  H04M2203/2038 ,  H04M2203/253 ,  H04M2203/551 ,  H04W4/21

Abstract: Systems and methods to process and/or present information relating to voice messages for a user that are received from other persons. In one embodiment, a method implemented in a data processing system includes: receiving first data associated with prior communications or activities for a first user on a mobile device; receiving a voice message for the first user; transcribing the voice message using the first data to provide a transcribed message; and sending the transcribed message to the mobile device for display to the user.

公开(公告)号：US20180068270A1

公开(公告)日：2018-03-08

申请号：US15807709

申请日：2017-11-09

Applicant: Hillel Felman

Inventor： Hillel Felman

IPC: G06Q10/10 ,  H04L29/06 ,  H04M3/38 ,  H04L29/08 ,  H04M3/493 ,  H04M3/42 ,  H04M3/436

CPC classification number: G06Q10/10 ,  H04L29/06 ,  H04L63/10 ,  H04L63/101 ,  H04L67/02 ,  H04L67/2819 ,  H04L67/2842 ,  H04L69/329 ,  H04M3/38 ,  H04M3/382 ,  H04M3/42093 ,  H04M3/436 ,  H04M3/4931 ,  H04M2242/22

Abstract: A method and apparatus for screening access to personal contact information in an electronic or telephonic database is provided. The embodiments include a querying party generating a query signal to obtain personal contact information. The query signal is received by a bridge website server and the bridge website server sends a query notification signal to a listing party so as to inform him or her of the existence of a query for personal contact information and the identity of the querying party. The listing party generates a consent/no-consent signal that is sent to the bridge website server, wherein the consent/no-consent signal indicates the personal contact information that is to be revealed to the querying party. A personal contact information signal is then generated by the server, wherein the personal contact information signal provides the querying party the revealed personal contact information of the listing party.

公开(公告)号：US20180034959A1

公开(公告)日：2018-02-01

申请号：US15727938

申请日：2017-10-09

Applicant: Maqsood A. THANGE

Inventor： Maqsood A. THANGE

IPC: H04M3/42 ,  H04M3/493 ,  H04M7/12 ,  H04M1/725 ,  H04W8/28 ,  H04W4/16

CPC classification number: H04M3/42306 ,  H04M1/72522 ,  H04M3/4228 ,  H04M3/4931 ,  H04M3/4935 ,  H04M7/128 ,  H04M2203/154 ,  H04M2242/18 ,  H04W4/16 ,  H04W8/28

Abstract: A telecommunications addressing system/method allowing selection of a telephone instrument device (TID) using arbitrary identifiers is disclosed. The system/method allows a source TID (STD) to select a target TID (TTD) by the use of a Target Telephone Identifier (TTI) data string rather than a traditional numeric telephone identification (NTI). This TTI is then indexed within a TTI/NTI mapping server (TMS) that functions as a hierarchical repository of TTI/NTI mappings. STD/TTD communication is established by first performing a lookup of the STD-selected TTI within the TMS to identify the NTI of the TTD. Once the NTI of the STD has been identified by the TMS, communication between the STD and TTD is established using the NTI via the normal public switched telephone network (PSTN). TMS TTI lookup may be performed via STD TID web application and/or via PSTN infrastructure interface.

公开(公告)号：US09742910B2

公开(公告)日：2017-08-22

申请号：US15238411

申请日：2016-08-16

Applicant: Securus Technologies, Inc.

Inventor： Luke Keiser ,  Scott Passe ,  Krishna Balantrapu

IPC: H04M1/56 ,  H04M15/06 ,  H04M3/436 ,  H04M3/42 ,  G06K9/00 ,  H04L29/06

CPC classification number: H04M3/436 ,  G06K9/00087 ,  G06K9/00288 ,  H04L63/083 ,  H04L63/0861 ,  H04L63/10 ,  H04M3/2281 ,  H04M3/42059 ,  H04M3/42221 ,  H04M3/42374 ,  H04M3/4365 ,  H04M3/4931 ,  H04M7/003 ,  H04M15/8005 ,  H04M15/8083 ,  H04M2201/40 ,  H04M2201/41 ,  H04M2203/6045 ,  H04M2203/6054 ,  H04M2250/22 ,  H04M2250/52

Abstract: Inbound call processing systems and methods for processing inbound calls to controlled-environment facility resident media and/or communications devices employ an inbound resident call server configured to host inbound calling accounts established by non-residents, receive inbound calls from the non-residents, route the inbound calls to an authenticating server, confirm that the resident device is active, and connect the inbound resident call system with the resident device if active or inform the non-resident the resident is not available if not. The inbound resident call server also connects the non-resident inbound call with the resident device if the non-resident is associated with the inbound calling account, the inbound calling account is associated with an address identifier of the resident device and the resident's personal identification number is associated with the address identifier of the resident device, all of which may be authenticated by the authenticating server.

公开(公告)号：US20170237855A1

公开(公告)日：2017-08-17

申请号：US15082367

申请日：2016-03-28

Applicant: Wipro Limited

Inventor： Pallavi PATIL

IPC: H04M3/46 ,  G06N99/00 ,  G06F17/30 ,  H04L29/08 ,  H04W4/02

CPC classification number: H04M3/46 ,  G06F17/3053 ,  G06N99/005 ,  H04L67/141 ,  H04L67/18 ,  H04L67/22 ,  H04L67/306 ,  H04M3/4931 ,  H04M3/54 ,  H04M2201/38 ,  H04M2203/2094 ,  H04M2203/655 ,  H04W4/021

Abstract: This disclosure relates to system and method for managing an unsuccessful communication session between a source user and a target user. In one embodiment, the method comprises determining a plurality of correlative contacts between the source user and the target user from one or more communication platforms, and scoring the plurality of correlative contacts based on one or more proximity parameters among the source user, each of the plurality of correlative contacts, and the target user. The method further comprises generating an initial set of correlative contacts based on the scoring, presenting the initial set of correlative contacts along with a plurality of selectable communication recourses, initiating a communication with at least one of the initial set of correlative contacts upon selection of a corresponding communication recourse, and providing a plurality of selectable recourses to reach out to the target user based on the communication.

公开(公告)号：US20170201624A1

公开(公告)日：2017-07-13

申请号：US15470607

申请日：2017-03-27

Applicant: PAYPAL, INC.

Inventor： Billy Runyan ,  Liang Xi ,  Rahul Nair

IPC: H04M3/493 ,  H04W4/16 ,  H04M1/725

CPC classification number: H04M3/4931 ,  H04M3/493 ,  H04M3/4935 ,  H04M3/4936 ,  H04W4/16

Abstract: A system and method includes one or more processors one or more processors coupled to a memory. The one or more processors may execute instructions from the memory to perform the steps including receiving an audio communications request from a first user device of a user, identifying a second user device of the user in response to receiving the audio communications request, providing a suggestion that the user use the second user device with the system, receiving a response from the user responding to the suggestion, establishing a communication channel with the second user device, and providing content associated with the audio communications request to the second user device.

公开(公告)号：US09565313B1

公开(公告)日：2017-02-07

申请号：US14685893

申请日：2015-04-14

Applicant: West Notifications, Inc.

Inventor： James Lehr Kennedy ,  Julia Lynn McDevitt ,  Adam Thomas Bangston ,  James Francis Curran ,  Verun Reddy Gade ,  Demond LeWayne Smith ,  Dongyun Wang

IPC: H04M3/00 ,  H04M3/523 ,  H04M3/51 ,  H04M3/493

CPC classification number: H04M3/5237 ,  G06Q10/00 ,  H04M3/42144 ,  H04M3/4931 ,  H04M3/5116 ,  H04M3/5133 ,  H04M3/5166 ,  H04M3/5183 ,  H04M3/5191 ,  H04M3/523 ,  H04M3/5232

Abstract: The invention disclosed is a new system and method for providing the mutual sharing of resources devoted to customer service. The system utilizes a telecommunications switching apparatus to rout incoming customer contacts to one or more pools of customer service agents. The system provides for a universal customer service interface that allows customer service agents to assist customers of other related companies. The automated system for sharing customer service resources includes a mutual assistance routing system in communication with requesting users of customer service agents, responding providers of customer service agents, databases containing customer information, thereby allowing customers who contact the requesting user to be served by shared agents.

Abstract translation: 所公开的发明是提供用于客户服务的资源的相互共享的新系统和方法。 该系统利用电信交换设备将进入的客户联系人路由到一个或多个客户服务代理池。 该系统提供通用客户服务界面，允许客户服务代理人协助其他相关公司的客户。 用于共享客户服务资源的自动化系统包括与客户服务代理的请求用户，客户服务代理的响应提供者，包含客户信息的数据库通信的互助路由系统，从而允许联系请求用户的客户由共享代理服务 。

公开(公告)号：US09525775B1

公开(公告)日：2016-12-20

申请号：US15132749

申请日：2016-04-19

Applicant: West Corporation

Inventor： Craig A. Webster

IPC: H04M1/64 ,  H04M3/51 ,  H04M3/493 ,  G06Q30/00 ,  G06F17/30

CPC classification number: H04M3/5166 ,  G06F17/30749 ,  G06Q30/016 ,  H04M3/42068 ,  H04M3/493 ,  H04M3/4931 ,  H04M2201/41 ,  H04M2203/251 ,  H04M2203/551 ,  H04M2203/655 ,  H04M2242/12

Abstract: A method and apparatus of applying user profile information to a customized application are disclosed. One example method of operation may include receiving an inquiry message or call from a user device, identifying and authorizing the user from inquiry message information received from the inquiry message, retrieving a user profile comprising at least one user preference, applying the at least one user preference to a user call processing application, and transmitting menu options to the user device based on the applied at least user preference.

Abstract translation: 公开了将用户简档信息应用于定制应用的方法和装置。 一种示例性操作方法可以包括从用户设备接收查询消息或呼叫，从查询消息中接收查询消息信息来识别和授权用户，检索包括至少一个用户偏好的用户简档，应用至少一个用户 优选于用户呼叫处理应用，以及基于所应用的至少用户偏好来向用户设备发送菜单选项。