公开(公告)号：US20070201661A1

公开(公告)日：2007-08-30

申请号：US11698705

申请日：2007-01-25

申请人： Paul Fullarton ,  Tom Lichtenberg ,  Michael Rothrock ,  Steven Schramm ,  Ankur Shah

发明人： Paul Fullarton ,  Tom Lichtenberg ,  Michael Rothrock ,  Steven Schramm ,  Ankur Shah

IPC分类号： H04M3/42

CPC分类号： H04M3/527 ,  H04M3/436 ,  H04M2203/2044 ,  H04M2203/651 ,  H04Q2213/13251 ,  H04Q2213/13256 ,  H04Q2213/13288

摘要： Communication systems and methods are described that include class-based call request routing. Components of the communication systems are configured to receive information of a class at a calling device. In response to the class information, a call request is automatically generated and addressed to resources of a class group. The resources of the class group all possess a common attribute of the class. The attribute includes one or more of a skill, job specialty code, job title, company, department, and division. The generated call request is routed to target devices of the resources. In response to a resource accepting the call request, a response message is received from a target device of the resource. Communications are established between the calling device and the at least one target device in response to the response message received from the target device.

摘要翻译： 描述了包括基于类的呼叫请求路由的通信系统和方法。 通信系统的组件被配置为在呼叫设备处接收类的信息。 响应于类信息，自动生成呼叫请求并寻址到类组的资源。 班组的资源都具有班级的共同属性。 该属性包括技能，工作专业代码，职称，公司，部门和部门中的一个或多个。 生成的呼叫请求被路由到资源的目标设备。 响应于接受呼叫请求的资源，从资源的目标设备接收到响应消息。 响应于从目标设备接收的响应消息，在呼叫设备和至少一个目标设备之间建立通信。

公开(公告)号：US08325906B2

公开(公告)日：2012-12-04

申请号：US11698705

申请日：2007-01-25

申请人： Paul Fullarton ,  Tom Lichtenberg ,  Michael Rothrock ,  Steven D. Schramm ,  Ankur Shah

发明人： Paul Fullarton ,  Tom Lichtenberg ,  Michael Rothrock ,  Steven D. Schramm ,  Ankur Shah

IPC分类号： H04M7/00

CPC分类号： H04M3/527 ,  H04M3/436 ,  H04M2203/2044 ,  H04M2203/651 ,  H04Q2213/13251 ,  H04Q2213/13256 ,  H04Q2213/13288

摘要： Communication systems and methods are described that include class-based call request routing. Components of the communication systems are configured to receive information of a class at a calling device. In response to the class information, a call request is automatically generated and addressed to resources of a class group. The resources of the class group all possess a common attribute of the class. The attribute includes one or more of a skill, job specialty code, job title, company, department, and division. The generated call request is routed to target devices of the resources. In response to a resource accepting the call request, a response message is received from a target device of the resource. Communications are established between the calling device and the at least one target device in response to the response message received from the target device.

摘要翻译： 描述了包括基于类的呼叫请求路由的通信系统和方法。 通信系统的组件被配置为在呼叫设备处接收类的信息。 响应于类信息，自动生成呼叫请求并寻址到类组的资源。 班组的资源都具有班级的共同属性。 该属性包括技能，工作专业代码，职称，公司，部门和部门中的一个或多个。 生成的呼叫请求被路由到资源的目标设备。 响应于接受呼叫请求的资源，从资源的目标设备接收到响应消息。 响应于从目标设备接收的响应消息，在呼叫设备和至少一个目标设备之间建立通信。