公开(公告)号：US5537585A

公开(公告)日：1996-07-16

申请号：US201658

申请日：1994-02-25

申请人： Ronald L. Blickenstaff ,  Catherine I. Brant ,  Paul D. Dodd ,  Anton H. Kirchner ,  Jennifer K. Montez ,  Brian E. Trede ,  Richard A. Winter

发明人： Ronald L. Blickenstaff ,  Catherine I. Brant ,  Paul D. Dodd ,  Anton H. Kirchner ,  Jennifer K. Montez ,  Brian E. Trede ,  Richard A. Winter

IPC分类号： G06F3/06 ,  G06F12/00 ,  G06F12/08 ,  G06F13/00 ,  G06F17/30

CPC分类号： G06F3/0617 ,  G06F12/08 ,  G06F17/30153 ,  G06F3/0647 ,  G06F3/067 ,  Y10S707/99953 ,  Y10S707/99955 ,  Y10S707/99956

摘要： The data storage system is connected to a local area network and includes a storage server that on a demand basis and/or on a periodically scheduled basis audits the activity on each volume of each data storage device that is connected to the network. Low priority data files are migrated via the network and the storage server to backend data storage media, and the directory resident in the data storage device is updated with a placeholder entry to indicate that this data file has been migrated to backend storage. When the processor requests this data file, the placeholder entry enables the storage server to recall the requested data file to the data storage device from which it originated.

摘要翻译： 数据存储系统连接到局域网，并且包括在需求的基础上和/或周期性调度的基础上的存储服务器，对连接到网络的每个数据存储设备的每个卷上的活动进行审核。 低优先级数据文件通过网络和存储服务器迁移到后端数据存储介质，并且使用占位符条目更新驻留在数据存储设备中的目录，以指示该数据文件已迁移到后端存储。 当处理器请求此数据文件时，占位符条目使存储服务器能够将请求的数据文件调回到其发起的数据存储设备。

公开(公告)号：US08553871B2

公开(公告)日：2013-10-08

申请号：US11883205

申请日：2006-01-27

申请人： Richard A. Winter ,  Boris Medak

发明人： Richard A. Winter ,  Boris Medak

IPC分类号： H04M3/00

CPC分类号： H04M15/06 ,  G06Q10/06 ,  G06Q10/10 ,  H04M3/42221 ,  H04M3/51

摘要： According to one embodiment of the invention, a method of monitoring consumer calls placed to a business and conducted between a consumer and a business representative can comprise receiving a telephone call placed to a business from a consumer; directing the telephone call to a business representative for the business; recording a telephone conversation between the business representative and the consumer; storing the recorded conversation in a memory device; recording a plurality of conversations between a plurality of consumers and at least the business representative; providing the business representative with access to the plurality of recorded conversations in which the business representative participated so as to be able to play back at least one of the recorded conversations.

摘要翻译： 根据本发明的一个实施例，一种监视对企业进行消费者呼叫并在消费者和商业代表之间进行的呼叫的方法可以包括从消费者接收对企业的电话呼叫; 将电话指示给业务代表; 在商业代表和消费者之间记录电话; 将记录的对话存储在存储装置中; 在多个消费者和至少商业代表之间记录多个对话; 向业务代表提供对业务代表参与的多个记录的对话的访问，以便能够回放至少一个所记录的对话。

公开(公告)号：US20080292070A1

公开(公告)日：2008-11-27

申请号：US11883205

申请日：2006-01-27

申请人： Richard A. Winter ,  Boris Medak

发明人： Richard A. Winter ,  Boris Medak

IPC分类号： H04M11/00 ,  H04M3/00

CPC分类号： H04M15/06 ,  G06Q10/06 ,  G06Q10/10 ,  H04M3/42221 ,  H04M3/51

摘要： According to one embodiment of the invention, a method of monitoring consumer calls placed to a business and conducted between a consumer and a business representative can comprise receiving a telephone call placed to a business from a consumer; directing the telephone call to a business representative for the business; recording a telephone conversation between the business representative and the consumer; storing the recorded conversation in a memory device; recording a plurality of conversations between a plurality of consumers and at least the business representative; providing the business representative with access to the plurality of recorded conversations in which the business representative participated so as to be able to play back at least one of the recorded conversations.

摘要翻译： 根据本发明的一个实施例，一种监视对企业进行消费者呼叫并在消费者和商业代表之间进行的呼叫的方法可以包括从消费者接收对企业的电话呼叫; 将电话指示给业务代表; 在商业代表和消费者之间记录电话; 将记录的对话存储在存储装置中; 在多个消费者和至少商业代表之间记录多个对话; 向业务代表提供对业务代表参与的多个记录的对话的访问，以便能够回放至少一个所记录的对话。