公开(公告)号：US20100287222A1

公开(公告)日：2010-11-11

申请号：US12437975

申请日：2009-05-08

申请人： Kenneth W. Wright ,  John S. Lear ,  John E. Stem ,  Robert Harrover

发明人： Kenneth W. Wright ,  John S. Lear ,  John E. Stem ,  Robert Harrover

IPC分类号： G06F17/30

CPC分类号： H04L69/08 ,  H04L41/0226 ,  H04L41/0681 ,  H04L41/069 ,  H04L51/066 ,  H04L51/36 ,  H04L67/02 ,  H04L67/18 ,  H04L67/306 ,  H04W4/02

摘要： According to particular embodiments, a communications monitoring system includes agent servers that deploy automated agents into various group communications services and a central server that receives the event data collected by the automated agents using the unified communications protocol. The central server also transmits the event data and any alerts that were determined from the event data to operator interfaces according to operator profiles.

摘要翻译： 根据特定实施例，通信监视系统包括将自动化代理部署到各种群组通信服务中的代理服务器，以及接收由自动代理使用统一通信协议收集的事件数据的中央服务器。 中央服务器还根据操作员简档将事件数据和从事件数据确定的任何警报传送到操作员界面。

公开(公告)号：US08438296B2

公开(公告)日：2013-05-07

申请号：US12463127

申请日：2009-05-08

申请人： Kenneth W. Wright ,  John S. Lear ,  John E. Stem ,  Robert Harrover ,  Julian Zottl

发明人： Kenneth W. Wright ,  John S. Lear ,  John E. Stem ,  Robert Harrover ,  Julian Zottl

IPC分类号： G06F15/16

CPC分类号： G06F17/30548

摘要： According to particular embodiments, a system for outputting prerecorded communications includes a central server that receives playback instructions, retrieves event data from a database according to the playback instructions, and outputs events from the event data to an agent server according to the timing characteristics associated with the events, and the agent server that deploys playback agents into the target group communication service to submit events to the target group communication service.

摘要翻译： 根据特定实施例，用于输出预先记录的通信的系统包括接收回放指令的中央服务器，根据回放指令从数据库检索事件数据，并且根据与...相关的定时特性从事件数据向代理服务器输出事件 事件和将回放代理部署到目标组通信服务中以将事件提交给目标组通信服务的代理服务器。

公开(公告)号：US20100287293A1

公开(公告)日：2010-11-11

申请号：US12463127

申请日：2009-05-08

申请人： Kenneth W. Wright ,  John S. Lear ,  John E. Stem ,  Robert Harrover ,  Julian Zottl

发明人： Kenneth W. Wright ,  John S. Lear ,  John E. Stem ,  Robert Harrover ,  Julian Zottl

IPC分类号： G06F15/16 ,  G06F17/30

CPC分类号： G06F17/30548

摘要： According to particular embodiments, a system for outputting prerecorded communications includes a central server that receives playback instructions, retrieves event data from a database according to the playback instructions, and outputs events from the event data to an agent server according to the timing characteristics associated with the events, and the agent server that deploys playback agents into the target group communication service to submit events to the target group communication service.

摘要翻译： 根据特定实施例，用于输出预先记录的通信的系统包括接收回放指令的中央服务器，根据回放指令从数据库检索事件数据，并且根据与...相关的定时特性从事件数据向代理服务器输出事件 事件和将回放代理部署到目标组通信服务中以将事件提交给目标组通信服务的代理服务器。