公开(公告)号：US07913115B1

公开(公告)日：2011-03-22

申请号：US12112564

申请日：2008-04-30

Applicant: Michael Eric Powers ,  Sam Varghese ,  Pradeep Kumar Kalra ,  Joshua K. Liu ,  Muthukumar Ratty ,  Ganesh Ragavan Narayanan

Inventor： Michael Eric Powers ,  Sam Varghese ,  Pradeep Kumar Kalra ,  Joshua K. Liu ,  Muthukumar Ratty ,  Ganesh Ragavan Narayanan

IPC: G06F11/00

CPC classification number: G06F11/1443 ,  G06F11/0748 ,  G06F11/0778 ,  H04L12/6418

Abstract: A core file that may be generated when a data storage system encounters a problem can be automatically and securely sent to a remote (e.g., offsite) support enterprise. Moreover, given the size of such files and the additional requirements associated with sending such files securely, the transmission of the core file may be monitored such that, if a problem occurs during the transmission, the pieces of the file that have been successfully transmitted are not resent, but merely those pieces that still need to be (successfully) transmitted. In this manner, the time and resources required to securely transmit such large files are more efficiently utilized.

Abstract translation: 当数据存储系统遇到问题时可能产生的核心文件可以自动安全地发送到远程（例如非现场）支持企业。 此外，考虑到这样的文件的大小和与安全地发送这样的文件相关联的附加要求，可以监视核心文件的传输，使得如果在传输期间发生问题，则已经成功发送的文件的片段是 不要重复，而只是那些仍然需要（成功）传送的部分。 以这种方式，更有效地利用安全地传输这样的大文件所需的时间和资源。

公开(公告)号：US08086909B1

公开(公告)日：2011-12-27

申请号：US12265362

申请日：2008-11-05

Applicant: Joshua Liu ,  Michael Eric Powers ,  Sabina Ulyanchenko ,  Pradeep Kaira ,  Sam Varghese ,  Michael Kaplunov ,  Ganesh Ragavan Narayanan ,  Muthukumar Ratty

Inventor： Joshua Liu ,  Michael Eric Powers ,  Sabina Ulyanchenko ,  Pradeep Kaira ,  Sam Varghese ,  Michael Kaplunov ,  Ganesh Ragavan Narayanan ,  Muthukumar Ratty

IPC: G06F11/00

CPC classification number: G06F11/0778 ,  G06F11/0727 ,  G06F11/0748 ,  G06F11/079 ,  G06F11/0793

Abstract: A support center receives an error message from a remote storage system indicating that an error, such as a kernel panic, has occurred on the remote storage system. The error message is processed to determine the type of error, whether the type of error is known and whether a solution is known for the type of error. If the type of error is unknown, a core file upload request is automatically generated and sent to the remote storage system.

Abstract translation: 支持中心从远程存储系统接收到指示在远程存储系统上发生了诸如内核紧急之类的错误的错误消息。 处理错误消息以确定错误的类型，是否知道错误的类型以及是否知道解决方案的错误类型。 如果错误类型未知，则会自动生成核心文件上传请求并发送到远程存储系统。