公开(公告)号：US20050169441A1

公开(公告)日：2005-08-04

申请号：US10769137

申请日：2004-01-30

Applicant: Sherif Yacoub ,  Steven Simsk ,  Xiaofan Lin ,  Francois Vincent

Inventor： Sherif Yacoub ,  Steven Simsk ,  Xiaofan Lin ,  Francois Vincent

IPC: G10L15/26 ,  H04M1/64 ,  H04M3/493 ,  H04M3/51 ,  H04M11/00

CPC classification number: H04M3/4936 ,  G10L15/26 ,  H04M3/5166 ,  H04M2201/41

Abstract: A system and method for extracting demographic information from a contact is disclosed. The method discloses: initiating a dialog between a contact and a call handling system; selecting a set of demographic characteristics; assigning a set of acoustic confidence scores; assigning a set of substantive confidence scores; combining the acoustic and substantive confidence scores; and tailoring information presented to the contact using the set of combined confidence scores. The system discloses: an Interactive Voice Response module for initiating a dialog between a contact and a call handling system, and selecting a set of demographic characteristics; an acoustic classifier for assigning a set of acoustic confidence scores; a substantive classifier for assigning a set of substantive confidence scores; and a data combiner for combining the acoustic and substantive confidence scores. The Interactive Voice Response module also tailors information presented to the contact using the set of combined confidence scores.

Abstract translation: 公开了一种从联系人中提取人口统计信息的系统和方法。 该方法公开：在联系人和呼叫处理系统之间发起对话; 选择一组人口特征; 分配一组声信心得分; 分配一组实质信心分数; 结合声学和实质的信心得分; 并使用一组组合的置信分数来裁剪提供给联系人的信息。 该系统公开了一种交互式语音响应模块，用于启动联系人和呼叫处理系统之间的对话，并且选择一组人口特征; 声分类器，用于分配一组声信心分数; 用于分配一组实质信心分数的实质分类器; 以及用于组合声学和实质可信度得分的数据组合器。 交互式语音应答模块还使用组合的置信分数来定制呈现给联系人的信息。