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1.发明授权System for and method of measuring caller interactions during a call session 有权在通话会话期间测量来电者交互的系统和方法公开(公告)号：US08848882B2
公开(公告)日：2014-09-30
申请号：US12831493
申请日：2010-07-07
Applicant: Sumit Kumar Mukherjee , Vishal Bhasin , Prateek Mehrotra , Kannan Venugopal
Inventor： Sumit Kumar Mukherjee , Vishal Bhasin , Prateek Mehrotra , Kannan Venugopal
CPC classification number: G10L15/22 , H04M3/2281 , H04M3/493 , H04M3/5175 , H04M2203/551 , H04M2203/556
Abstract: A system for and method of monitoring caller interactions during a call session is presented. The system and method for monitoring caller interaction may include receiving information from a call session between a caller and an automated voice portal system via a communication network, monitoring caller interaction points accumulated during the call session, comparing a sum of caller interaction points accumulated during the call session with the automated voice portal system with the caller interaction threshold, and taking one or more actions in response to the sum of the caller interaction points exceeds the caller interaction threshold.
Abstract translation: 提出了一种在呼叫会话期间监视呼叫者交互的系统和方法。 用于监视呼叫者交互的系统和方法可以包括经由通信网络从呼叫者和自动语音门户系统之间的呼叫会话接收信息，监视在呼叫会话期间累积的呼叫者交互点，比较在呼叫期间累积的呼叫者交互点的总和 与自动语音门户系统呼叫与呼叫者交互阈值的会话，并且响应于呼叫者交互点的总和采取一个或多个动作超过呼叫者交互阈值。
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2.发明申请SYSTEM FOR AND METHOD OF MEASURING CALLER INTERACTIONS DURING A CALL SESSION 有权在电话会议期间测量呼叫者交互的系统和方法公开(公告)号：US20120008754A1
公开(公告)日：2012-01-12
申请号：US12831493
申请日：2010-07-07
Applicant: Sumit Kumar Mukherjee , Vishal Bhasin , Prateek Mehrotra , Kannan Venugopal
Inventor： Sumit Kumar Mukherjee , Vishal Bhasin , Prateek Mehrotra , Kannan Venugopal
CPC classification number: G10L15/22 , H04M3/2281 , H04M3/493 , H04M3/5175 , H04M2203/551 , H04M2203/556
Abstract: A system for and method of monitoring caller interactions during a call session is presented. The system and method for monitoring caller interaction may include receiving information from a call session between a caller and an automated voice portal system via a communication network, monitoring caller interaction points accumulated during the call session, comparing a sum of caller interaction points accumulated during the call session with the automated voice portal system with the caller interaction threshold, and taking one or more actions in response to the sum of the caller interaction points exceeds the caller interaction threshold.
Abstract translation: 提出了一种在呼叫会话期间监视呼叫者交互的系统和方法。 用于监视呼叫者交互的系统和方法可以包括经由通信网络从呼叫者和自动语音门户系统之间的呼叫会话接收信息，监视在呼叫会话期间累积的呼叫者交互点，比较在呼叫期间累积的呼叫者交互点的总和 与自动语音门户系统呼叫与呼叫者交互阈值的会话，并且响应于呼叫者交互点的总和采取一个或多个动作超过呼叫者交互阈值。
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