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公开(公告)号：US11503157B2
公开(公告)日：2022-11-15
申请号：US16827991
申请日：2020-03-24
Applicant: 8x8, Inc.
Inventor： Robert Townsend
Abstract: This document discusses, among other things, limiting contact to a networked contact center that is a host to multiple tenants. In an example embodiment, a communication is received by a networked contact center. In determining whether to allow the communication to reach contact center resources, a contact rate value may be examined. The contact rate value may represent an allowable quantity of contact within a time interval. For some example embodiments, a determination of whether the network contact center is to accept or reject the communication is made based on the contact rate value.
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公开(公告)号：US09294625B2
公开(公告)日：2016-03-22
申请号：US14496137
申请日：2014-09-25
Applicant: 8x8, Inc.
Inventor： Robert Townsend
CPC classification number: H04M3/5175 , H04M3/436 , H04M3/51 , H04M3/5183 , H04M3/5232 , H04M3/5233 , H04M3/5235 , H04M15/80 , H04M15/8027 , H04M2201/12 , H04M2201/14 , H04M2201/18
Abstract: This document discusses, among other things, limiting contact to a networked contact center that is a host to multiple tenants. In an example embodiment, a communication is received by a networked contact center. In determining whether to allow the communication to reach contact center resources, a contact rate value may be examined. The contact rate value may represent an allowable quantity of contact within a time interval. For some example embodiments, a determination of whether the network contact center is to accept or reject the communication is made based on the contact rate value.
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公开(公告)号：US10601990B2
公开(公告)日：2020-03-24
申请号：US15986621
申请日：2018-05-22
Applicant: 8x8, Inc.
Inventor： Robert Townsend
Abstract: This document discusses, among other things, limiting contact to a networked contact center that is a host to multiple tenants. In an example embodiment, a communication is received by a networked contact center. In determining whether to allow the communication to reach contact center resources, a contact rate value may be examined. The contact rate value may represent an allowable quantity of contact within a time interval. For some example embodiments, a determination of whether the network contact center is to accept or reject the communication is made based on the contact rate value.
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公开(公告)号：US09986091B2
公开(公告)日：2018-05-29
申请号：US15070961
申请日：2016-03-15
Applicant: 8x8, Inc.
Inventor： Robert Townsend
CPC classification number: H04M3/5175 , H04M3/436 , H04M3/51 , H04M3/5183 , H04M3/5232 , H04M3/5233 , H04M3/5235 , H04M15/80 , H04M15/8027 , H04M2201/12 , H04M2201/14 , H04M2201/18
Abstract: This document discusses, among other things, limiting contact to a networked contact center that is a host to multiple tenants. In an example embodiment, a communication is received by a networked contact center. In determining whether to allow the communication to reach contact center resources, a contact rate value may be examined. The contact rate value may represent an allowable quantity of contact within a time interval. For some example embodiments, a determination of whether the network contact center is to accept or reject the communication is made based on the contact rate value.
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公开(公告)号：US09531879B1
公开(公告)日：2016-12-27
申请号：US14974759
申请日：2015-12-18
Applicant: 8x8, Inc.
Inventor： Mansour Salame , Richard Southwick , William James Fernandez , Robert Townsend
IPC: G06F3/0481 , H04M3/51 , G06F3/0484
CPC classification number: H04M3/5191 , G06F3/0481 , G06F3/0484 , H04M3/42161 , H04M3/42178 , H04M3/5133 , H04M3/5183 , H04M3/5232 , H04M2201/42 , H04M2203/053
Abstract: This document is directed to, among other things, communication systems involving networked contact center interfaces. One example method includes presenting a frame on a user interface to present information in a selectable format. Another example method includes using a circuit device to detect selection of a frame as displayed and causing display of further graphical information in an un-selectable format.
Abstract translation: 本文件涉及包括联网联络中心接口的通信系统。 一个示例性方法包括在用户界面上呈现帧以呈现可选格式的信息。 另一示例性方法包括使用电路设备来检测所显示的帧的选择，并且以不可选格式显示进一步的图形信息。
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Patent Agency Ranking
公开(公告)号：US20150023492A1
公开(公告)日：2015-01-22
申请号：US14496137
申请日：2014-09-25
Applicant: 8x8, Inc.
Inventor： Robert Townsend
CPC classification number: H04M3/5175 , H04M3/436 , H04M3/51 , H04M3/5183 , H04M3/5232 , H04M3/5233 , H04M3/5235 , H04M15/80 , H04M15/8027 , H04M2201/12 , H04M2201/14 , H04M2201/18
Abstract: This document discusses, among other things, limiting contact to a networked contact center that is a host to multiple tenants. In an example embodiment, a communication is received by a networked contact center. In determining whether to allow the communication to reach contact center resources, a contact rate value may be examined. The contact rate value may represent an allowable quantity of contact within a time interval. For some example embodiments, a determination of whether the network contact center is to accept or reject the communication is made based on the contact rate value.
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公开(公告)号：US10298767B1
公开(公告)日：2019-05-21
申请号：US15384072
申请日：2016-12-19
Applicant: 8x8, Inc.
Inventor： Mansour Salame , Richard Southwick , William James Fernandez , Robert Townsend
IPC: G06F3/0481 , H04M3/523 , H04M3/42 , H04L12/58 , H04M3/51
Abstract: This document is directed to, among other things, communication systems involving networked contact center interfaces. One example method includes presenting a frame on a user interface to present information in a selectable format. Another example method includes using a circuit device to detect selection of a frame as displayed and causing display of further graphical information in an un-selectable format.
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公开(公告)号：US20160198048A1
公开(公告)日：2016-07-07
申请号：US15070961
申请日：2016-03-15
Applicant: 8x8, Inc.
Inventor： Robert Townsend
IPC: H04M3/523
CPC classification number: H04M3/5175 , H04M3/436 , H04M3/51 , H04M3/5183 , H04M3/5232 , H04M3/5233 , H04M3/5235 , H04M15/80 , H04M15/8027 , H04M2201/12 , H04M2201/14 , H04M2201/18
Abstract: This document discusses, among other things, limiting contact to a networked contact center that is a host to multiple tenants. In an example embodiment, a communication is received by a networked contact center. In determining whether to allow the communication to reach contact center resources, a contact rate value may be examined. The contact rate value may represent an allowable quantity of contact within a time interval. For some example embodiments, a determination of whether the network contact center is to accept or reject the communication is made based on the contact rate value.
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公开(公告)号：US09225832B1
公开(公告)日：2015-12-29
申请号：US14629577
申请日：2015-02-24
Applicant: 8x8, Inc.
Inventor： Mansour Salame , Richard Southwick , William James Fernandez , Robert Townsend
IPC: G06F3/0481 , H04M3/51 , G06F3/0484 , H04M3/523
CPC classification number: H04M3/5191 , G06F3/0481 , G06F3/0484 , H04M3/42161 , H04M3/42178 , H04M3/5133 , H04M3/5183 , H04M3/5232 , H04M2201/42 , H04M2203/053
Abstract: This document discusses, among other things, a system and methods for a networked contact center user interface. In an example embodiment, a user interface associated with a networked contact center includes a frame to present information in a selectable format. Based on a selection associated with the information, the frame is to present further information in an un-selectable format.
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公开(公告)号：US20150023493A1
公开(公告)日：2015-01-22
申请号：US14505989
申请日：2014-10-03
Applicant: 8x8, Inc.
Inventor： Robert Townsend
IPC: H04M3/51
CPC classification number: H04M3/5175 , H04M3/436 , H04M3/51 , H04M3/5183 , H04M3/5232 , H04M3/5233 , H04M3/5235 , H04M15/80 , H04M15/8027 , H04M2201/12 , H04M2201/14 , H04M2201/18
Abstract: This document discusses, among other things, limiting contact to a networked contact center that is a host to multiple tenants. In an example embodiment, a communication is received by a networked contact center. In determining whether to allow the communication to reach contact center resources, a contact rate value may be examined. The contact rate value may represent an allowable quantity of contact within a time interval. For some example embodiments, a determination of whether the network contact center is to accept or reject the communication is made based on the contact rate value.
Abstract translation: 本文件讨论了限制与多个租户的主机的联网联络中心的联系。 在示例实施例中，通信由联网的联络中心接收。 在确定是否允许通信到达联络中心资源时，可以检查联系率值。 接触率值可以表示在一段时间间隔内允许的接触量。 对于一些示例实施例，基于接触率值来确定网络联络中心是否接受或拒绝通信。
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