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公开(公告)号：US11799978B2
公开(公告)日：2023-10-24
申请号：US12287610
申请日：2008-10-12
Applicant: Tara Chand Singhal
Inventor： Tara Chand Singhal
IPC: G06Q30/0251 , G06Q30/0272 , G06Q30/02 , G06Q30/0241 , G06Q30/0208 , G06Q30/0217 , H04L67/53 , H04W4/029 , H04M3/42 , H04L12/18 , H04W4/18 , H04M3/02 , H04M3/487 , H04L67/04 , G06Q40/12 , H04L51/58 , H04L67/52 , H04L67/55 , G06Q30/0207
CPC classification number: H04L67/53 , G06Q30/02 , G06Q30/0207 , G06Q30/0208 , G06Q30/0215 , G06Q30/0217 , G06Q30/0241 , G06Q30/0249 , G06Q30/0255 , G06Q30/0257 , G06Q30/0267 , G06Q30/0272 , G06Q30/0277 , G06Q40/12 , H04L12/1859 , H04L51/58 , H04L67/04 , H04L67/52 , H04L67/55 , H04M3/02 , H04M3/42017 , H04M3/42178 , H04M3/4878 , H04W4/029 , H04W4/18 , H04M2201/38 , H04M2203/2083 , H04M2215/0192
Abstract: A system of wireless advertising platform has a handheld wireless device that has an inbound wireless data function with a storage function to be able to receive and store, audio, text, image, and flash commercial messages from a message server. The device has a message exposure function that exposes these messages to a device user from the stored memory of the device into the incoming and outgoing communication, to and from the device user. The device has a message tracking function that tracks which messages have been exposed and periodically sends an account record to the message server. The message server has a message provider interface for planning and managing an advertising campaign using the wireless devices.
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公开(公告)号：US11743207B2
公开(公告)日：2023-08-29
申请号：US17353226
申请日：2021-06-21
Applicant: ViaSat, Inc.
Inventor： Mark D Dankberg , Daniel M Newman
CPC classification number: H04L47/805 , H04B7/18517 , H04B7/18584 , H04B7/18595 , H04L47/801 , H04L67/62 , H04M3/42178 , H04W4/06 , H04W72/0446 , H04W72/30
Abstract: Systems and methods are described for using opportunistically delayed delivery of content to address sub-optimal bandwidth resource usage in network infrastructures that allow subscribers to share forward link resources. According to some embodiments, content is identified as delayable and assigned to a delaycast queue and/or service flow. For example, a server system of a satellite communications system identifies content that can be delayed to exploit future excess link capacity through multicasting and to exploit subscriber-side storage resources. Some implementations attempt to exploit any excess link resources at any time, while others exploit unused bandwidth only during certain times or when a certain threshold of resources is available. Various embodiments also provide content scoring and/or other prioritization techniques for optimizing exploitation of the delaycast queue.
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公开(公告)号：US11736618B1
公开(公告)日：2023-08-22
申请号：US17115147
申请日：2020-12-08
Applicant: 8x8, Inc.
Inventor： Mansour Salame , Richard Southwick , William James Fernandez , Robert Townsend
IPC: G06F3/0481 , H04M3/523 , H04M3/42 , H04M3/51 , G06F3/0484 , H04L51/04
CPC classification number: H04M3/5237 , G06F3/0481 , G06F3/0484 , H04L51/04 , H04M3/42161 , H04M3/5133 , H04M3/5183 , H04M3/5191 , H04M3/5232 , H04M3/42178 , H04M2201/42 , H04M2203/053 , H04M2203/256
Abstract: This document is directed to, among other things, communication systems involving networked contact center interfaces. One example method involves presenting a frame on a user interface to present information in a selectable format. Another example method involves using a circuit device to detect selection of a frame as displayed and causing display of further graphical information in an un-selectable format.
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公开(公告)号：US10084903B2
公开(公告)日：2018-09-25
申请号：US15203875
申请日：2016-07-07
Applicant: Conduent Business Services, LLC
Inventor： Surya Prakash Kotha , Ramesh Nagarajan
CPC classification number: H04M1/72522 , G06Q10/0633 , G06Q30/016 , H04M3/42178 , H04M3/493 , H04M3/5166 , H04M3/5183 , H04M3/523 , H04M2201/18 , H04M2203/254
Abstract: The disclosed embodiments illustrate method and system for establishing a communication channel between computing devices in a customer care environment. The method includes receiving a first input from a customer-computing device associated with the customer. The received first input is compared with one or more pre-stored datasets. Based on the comparison, a plurality of options corresponding to each of a plurality of levels of one or more workflows is rendered on a user interface displayed on a display screen of the customer-computing device. A second input is received for one of the rendered plurality of options. The second input is representative of at least a preference of the customer for a service associated with a workflow. Based on at least the received second input, a communication channel is established between the customer-computing device and an agent-computing device associated with the customer care agent.
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公开(公告)号：US10057415B2
公开(公告)日：2018-08-21
申请号：US14799007
申请日：2015-07-14
Applicant: Gula Consulting Limited Liability Company
Inventor： Ronald J. Craswell , David S. Pratt, Jr. , Paul J. Klassen
CPC classification number: H04M3/42178 , G06F8/65 , H04M1/72525 , H04M3/42144 , H04W8/22 , H04W8/245
Abstract: A method and apparatus are provided to in one aspect update data on a wireless mobile device. Available updates may include both mandatory and discretionary updates, where the mandatory updates are always installed on the wireless mobile device. In another aspect, a method and apparatus for of remotely instructing a wireless mobile device to perform a service is provided. The wireless mobile device receives a ping message that instructs it to retrieve further instruction for performing services actions on the wireless mobile device.
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Patent Agency Ranking
公开(公告)号：US20180060904A1
公开(公告)日：2018-03-01
申请号：US15246158
申请日：2016-08-24
Applicant: FreeMo, Inc.
Inventor： LEIGH HUNT , Umesh Kalaspurkar
CPC classification number: G06Q30/0245 , G06Q30/0267 , G06Q30/0269 , H04L63/102 , H04L67/306 , H04M3/42178 , H04W4/023
Abstract: Wireless communication access is allocated to a mobile device. Hardware inputs of a mobile device measure an interaction value. The interaction value is converted to a discrete unit of wireless communication access. The mobile device receives access to the discrete unit.
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公开(公告)号：US09854428B2
公开(公告)日：2017-12-26
申请号：US14733132
申请日：2015-06-08
Applicant: AT&T Mobility II LLC
Inventor： Carl L. Martin, II
CPC classification number: H04W8/183 , G06F9/44505 , G06Q40/00 , H04M3/42178 , H04M2203/053 , H04M2207/18 , H04W4/00
Abstract: Function-control instructions for controlling a function or feature of a device can be created remotely, locally, or both. A device can receive a function-control instruction or a function-control instruction embedded in received content. Additionally, or alternatively, a function-control instruction can be created locally based on user information or calibration information. Function-control instructions can be passed to an instruction execution application that interprets the function-control instruction. The instruction execution application can pass instructions, based on the function-control instruction, to the device for implementation.
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公开(公告)号：US20170317705A1
公开(公告)日：2017-11-02
申请号：US15584802
申请日：2017-05-02
Applicant: Jake Duneier , Jennifer Darmour
Inventor： Jake Duneier , Jennifer Darmour
IPC: H04B1/3827 , H04M3/42 , H02J7/02 , A44C25/00 , H02J7/00 , G06F3/0488 , G06F3/044 , H04W4/00 , A44C15/00 , H04B5/00
CPC classification number: H04B1/385 , A44C15/0015 , A44C15/005 , A44C25/004 , G06F1/163 , G06F1/1637 , G06F3/044 , G06F3/0488 , H02J7/0052 , H02J7/025 , H02J50/10 , H02J2007/0062 , H04B5/0037 , H04M3/42178 , H04M3/42382 , H04W4/80
Abstract: A digital imagery display locket includes a locket case having a housing and an openable cover attached to the housing, a display configured to display digital imagery on the display secured to the housing and configured to be covered by the cover in a closed position, a processor disposed in the housing and configured to communicate with the display, a memory disposed in the housing and configured to store data used by the processor to create the digital imagery on the display, and a wireless transceiver disposed in the housing and configured to wirelessly receive the data and to communicate the data to the processor.
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公开(公告)号：US09800724B2
公开(公告)日：2017-10-24
申请号：US15267686
申请日：2016-09-16
Applicant: AT&T Intellectual Property I, L.P.
Inventor： Geoffrey Zampiello
CPC classification number: H04M3/42017 , H04L67/06 , H04M3/42068 , H04M3/42093 , H04M3/42178 , H04M2201/36
Abstract: Ring backs are provided for calls. When a call is placed to a called address, a ring back may be provided to a calling address. However, the ring back may be personalized to appeal to the calling address and/or to the called address.
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公开(公告)号：US09762726B2
公开(公告)日：2017-09-12
申请号：US13549897
申请日：2012-07-16
Applicant: Robert Mitchell , William Jolicoeur , Joseph M. Wallerius
Inventor： Robert Mitchell , William Jolicoeur , Joseph M. Wallerius
CPC classification number: H04M3/00 , H04M3/42178 , H04M3/5175 , H04M2201/38
Abstract: The system and method detect a communication device being connected to a network. It is determined if the communication device will be used by an Agent the contact center. If the communication device will be used by an Agent in the contact center, a contact center display application is downloaded onto the communication device. The contact center display application is used to display contact center status information. The contact center status information is transmitted to the communication device. The communication device receives the contact center status information and displays the contact center status information via the contact center display application that was downloaded onto the communication device.
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