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公开(公告)号：US10298757B2
公开(公告)日：2019-05-21
申请号：US15901049
申请日：2018-02-21
发明人： Chung-Sheng Li , Guanglei Xiong , Emmanuel Munguia Tapia , Kyle P. Johnson , Christopher Cole , Sachin Aul , Suraj Govind Jadhav , Saurabh Mahadik , Mohammad Ghorbani , Colin Connors , Chinnappa Guggilla , Naveen Bansal , Praveen Maniyan , Sudhanshu A Dwivedi , Ankit Pandey , Madhura Shivaram , Sumeet Sawarkar , Karthik Meenakshisundaram , Nagendra Kumar M R , Hariram Krishnamurth , Karthik Lakshminarayanan
摘要： A curator captures input data corresponding to service tasks from an external source. Further, a browser extension collects intermediate service delivery data for the service tasks from the external source. Subsequently, a learner stores the input data and the intermediate service delivery data as training data. Then, a receiver receives a service request from a client. The service request is indicative of a service task to be performed and information associated with the service task. Further, an advisor processes the service request to generate an intermediate service response. Thereafter, the advisor determines a confidence level associated with the intermediate service response and ascertains whether the confidence level associated with service response is below pre-determined threshold level. If the confidence level is below a pre-determined threshold level, the advisor automatically generates a final service response corresponding to service request based on training data.
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公开(公告)号：US20180241881A1
公开(公告)日：2018-08-23
申请号：US15901049
申请日：2018-02-21
发明人： Chung-Sheng LI , Guanglei Xiong , Emmanuel Munguia Tapia , Kyle P. Johnson , Christopher Cole , Sachin Aul , Suraj Govind Jadhav , Saurabh Mahadik , Mohammad Ghorbani , Colin Connors , Chinnappa Guggilla , Naveen Bansal , Praveen Maniyan , Sudhanshu A. Dwivedi , Ankit Pandey , Madhura Shivaram , Sumeet Sawarkar , Karthik Meenakshisundaram , Nagendra Kumar M R , Hariram Krishnamurth , Karthik Lakshminarayanan
CPC分类号： H04M3/5183 , G06N3/0454 , G06N3/08 , G06N5/022 , G06N7/005 , G06N99/005 , G06Q30/00 , H04M3/51 , H04M3/5235 , H04M2203/403
摘要： A curator captures input data corresponding to service tasks from an external source. Further, a browser extension collects intermediate service delivery data for the service tasks from the external source. Subsequently, a learner stores the input data and the intermediate service delivery data as training data. Then, a receiver receives a service request from a client. The service request is indicative of a service task to be performed and information associated with the service task. Further, an advisor processes the service request to generate an intermediate service response. Thereafter, the advisor determines a confidence level associated with the intermediate service response and ascertains whether the confidence level associated with service response is below pre-determined threshold level. If the confidence level is below a pre-determined threshold level, the advisor automatically generates a final service response corresponding to service request based on training data.
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