Artificial intelligence (AI) based user query intent analyzer

    公开(公告)号:US11495227B2

    公开(公告)日:2022-11-08

    申请号:US16990460

    申请日:2020-08-11

    摘要: An Artificial Intelligence (AI) based user intent analyzer system analyzes a received user query to determine an intent of the user query and enables execution of processes on a backend system based on the user intent. The user query is divided into a plurality of portions and the portions with extraneous information are discarded. The remaining portions are parsed with a plurality of parsers. The output from the plurality of parsers is processed for extraction of the entities, entity attributes, verbs, and verb arguments. The entities and verbs are further filtered using knowledge graphs and the remaining entities and verbs are mapped to sub-intents using intent mapping rules retrieved from the knowledge graphs. The sub-intents are mapped to the final intent using process rules associated with the process to be executed by the backend system in response to the user query.