公开(公告)号：US10834253B1

公开(公告)日：2020-11-10

申请号：US16051198

申请日：2018-07-31

Applicant: AMAZON TECHNOLOGIES, INC.

Inventor： David Ruysser Gabler ,  Aaron Michael Brown ,  John E Darrow

IPC: H04M3/42 ,  H04W4/02 ,  G06Q10/08

Abstract: A server may assign a temporary phone number and an extension number to a shipment. The temporary phone number may be based on a geographic location of where the shipment is to be delivered. The extension number is associated with the shipment. The temporary phone number and extension number may be included on a shipping label rather than the user's phone number. During the delivery of the shipment, a delivery person may encounter a delivery issue, such as needing directions. The delivery person may call the temporary phone number and extension number and be connected to a user device. The delivery person may communicate the delivery issue, such as asking for directions to the user's residence. Upon delivery of the shipment, the server disassociates the temporary phone number and the extension number from the shipment.