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公开(公告)号：US20190095927A1
公开(公告)日：2019-03-28
申请号：US15719327
申请日：2017-09-28
发明人： Sushil S. Shimpi , Tyler C. Colton , Meera Girija Varma , Glenn S. Moriarty , Matthew B. Peters , Padma D. Jandhyala
摘要： The method includes receiving a communication from a customer; identifying a customer profile associated with the customer; accessing account activity data associated with the customer profile; analyzing the account activity data; and/or determining an intent prediction associated with the communication based on the analyzing the account activity data, wherein the intent prediction comprises a predicted reason for the communication.
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公开(公告)号：US20240357022A1
公开(公告)日：2024-10-24
申请号：US18762098
申请日：2024-07-02
发明人： Sushil S. Shimpi , Tyler C. Colton , Meera Girija Varma , Glenn S. Moriarty , Matthew B. Peters , Padma D. Jandhyala
IPC分类号： H04L67/50 , G06N5/04 , G08B21/18 , H04L51/212 , H04L67/306 , H04L67/55
CPC分类号： H04L67/535 , G06N5/04 , G08B21/182 , H04L51/212 , H04L67/306 , H04L67/55
摘要： Disclosed are various embodiments for a predictive communication system and related methods. One such method comprises training a predictive computer model to determine a ranking of intent insights based on prior servicing interactions with users; determining, from real-time activity data, that an accumulation of account activity data of the user has reached a specified threshold limit; generating, using the predictive computer model, a ranking of a plurality of intent insights associated with the communication; transmitting, to a client device of the user, the ranking of the plurality of intent insights and a user feedback inquiry comprising an accuracy inquiry to confirm whether individual ones of the plurality of intent insights are accurate; and retraining the predictive computer model of the at least one computing device based on the user feedback.
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公开(公告)号：US12058219B1
公开(公告)日：2024-08-06
申请号：US17144024
申请日：2021-01-07
发明人： Sushil S. Shimpi , Tyler C. Colton , Meera Girija Varma , Glenn S. Moriarty , Matthew B. Peters , Padma D. Jandhyala
IPC分类号： H04L67/50 , G06N5/04 , G08B21/18 , H04L51/212 , H04L67/306 , H04L67/55
CPC分类号： H04L67/535 , G06N5/04 , G08B21/182 , H04L51/212 , H04L67/306 , H04L67/55
摘要： Disclosed are various embodiments for a predictive communication system. In one embodiment, a communication is received from a user, and a profile associated with the user is identified. Real-time activity data associated with the profile and obtained from one or more internal channels via a messaging bus is accessed. A redeemable value accumulation in the activity data is determined to have reached a specified threshold. An intent prediction alert associated with the communication is determined according to one or more of a plurality of intent prediction rules based at least in part on the redeemable value accumulation reaching the threshold, where the intent prediction alert includes a predicted reason for the communication.
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