公开(公告)号：US09607279B2

公开(公告)日：2017-03-28

申请号：US14686929

申请日：2015-04-15

Applicant: AT&T INTELLECTUAL PROPERTY I, L.P.

Inventor： I. Dan Melamed ,  Andrej Ljolje ,  Bernard Renger ,  Yeon-Jun Kim ,  David J. Smith

IPC: G10L15/18 ,  G06Q10/06 ,  G10L15/04 ,  G06F17/28 ,  G10L15/26

CPC classification number: G10L25/63 ,  G06F17/2881 ,  G06Q10/06395 ,  G10L15/04 ,  G10L15/18 ,  G10L15/1822 ,  G10L15/26 ,  G10L15/265

Abstract: A method of detecting pre-determined phrases to determine compliance quality includes determining whether a precursor event has occurred based on a comparison between stored pre-determined phrases and a received communication, and determining a compliance rating based on a presence of a pre-determined phrase associated with the precursor event in the communication.

公开(公告)号：US09037465B2

公开(公告)日：2015-05-19

申请号：US13772509

申请日：2013-02-21

Applicant: AT&T Intellectual Property I, L.P.

Inventor： I. Dan Melamed ,  Andrej Ljolje ,  Bernard Renger ,  Yeon-Jun Kim ,  David J. Smith

IPC: G10L15/18 ,  G06F17/28 ,  G10L15/04 ,  G10L15/26

CPC classification number: G10L25/63 ,  G06F17/2881 ,  G06Q10/06395 ,  G10L15/04 ,  G10L15/18 ,  G10L15/1822 ,  G10L15/26 ,  G10L15/265

Abstract: A method of detecting pre-determined phrases to determine compliance quality is provided. The method includes determining whether at least one of an event or a precursor event has occurred based on a comparison between pre-determined phrases and a communication between a sender and a recipient in a communications network, and rating the recipient based on the presence of the pre-determined phrases associated with the event or the presence of the pre-determined phrases associated with the precursor event in the communication.

Abstract translation: 提供了检测预定短语以确定顺应性质量的方法。 该方法包括基于预定短语与通信网络中的发送者和接收者之间的通信之间的比较来确定事件或前兆事件中的至少一个是否已经发生，并且基于存在 与事件相关联的预定短语或与通信中的前体事件相关联的预定短语的存在。