公开(公告)号：US20140149121A1

公开(公告)日：2014-05-29

申请号：US14171129

申请日：2014-02-03

Applicant: AT&T Intellectual Property II, L.P.

Inventor： Giuseppe Di Fabbrizio ,  Dawn L. Dutton ,  Narendra K. Gupta ,  Barbara B. Hollister ,  Mazin G. Rahim ,  Giuseppe Riccardi ,  Robert Elias Schapire ,  Juergen Schroeter

IPC: G10L21/00

CPC classification number: G10L21/00 ,  G06F17/27 ,  G10L13/02

Abstract: A voice-enabled help desk service is disclosed. The service comprises an automatic speech recognition module for recognizing speech from a user, a spoken language understanding module for understanding the output from the automatic speech recognition module, a dialog management module for generating a response to speech from the user, a natural voices text-to-speech synthesis module for synthesizing speech to generate the response to the user, and a frequently asked questions module. The frequently asked questions module handles frequently asked questions from the user by changing voices and providing predetermined prompts to answer frequently asked questions.

Abstract translation: 公开了支持语音的帮助台服务。 该服务包括用于识别来自用户的语音的自动语音识别模块，用于理解来自自动语音识别模块的输出的口语语言理解模块，用于生成来自用户对语音的响应的对话管理模块，自然语音文本 - 语音合成模块，用于合成语音以产生对用户的响应，以及常见问题模块。 常见问题模块通过改变语音来处理用户的常见问题，并提供预定的提示来回答常见问题。