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公开(公告)号：US20180004848A1
公开(公告)日：2018-01-04
申请号：US15199651
申请日：2016-06-30
申请人： ATLASSIAN PTY LTD
摘要： A method for use in an issue creation process in an issue tracking system includes receiving an issue description comprising keywords, querying a database of historic issue data representing historic issues maintained by the issue tracking system, the historic issues defined by at least a request type and request data. Querying comprises searching the database of historic issue data using the keywords, locating one or more historic issues that include the keywords in its request data, extracting the request type of each of the located historic issues, selecting request types based on a popularity of each request type amongst the located historic issues, generating a list of possible request types for allocation to the issue description, and allocating a particular request type to an issue corresponding to the issue description in response to receiving input that selects the particular request type from among the list of possible request types.
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公开(公告)号：US20200265103A1
公开(公告)日：2020-08-20
申请号：US16869434
申请日：2020-05-07
申请人： Atlassian Pty Ltd
IPC分类号： G06F16/9535 , G06F16/332 , H04L29/08
摘要： A method for use in an issue creation process, before an issue is submitted, in an issue tracking system (ITS), comprises receiving an unstructured user input expressing an issue description and comprising one or more query keywords; querying a database of historic issue data to determine historic issues from the historic issue data that are relevant to the one or more query keywords and, in response to the determination, extracting request types from the historic issues; generating, from the extracted request types, a list of possible request types for allocation to the unstructured user input; receiving a user input of a particular request type selected from the list of possible request types and, in response, allocating the particular request type to the issue. The issue is submitted to the ITS for routing the issue to an appropriate service desk according to the particular request type.
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公开(公告)号：US10810271B2
公开(公告)日：2020-10-20
申请号：US15199651
申请日：2016-06-30
申请人： ATLASSIAN PTY LTD
IPC分类号： G06F16/9535 , H04L29/08 , G06F16/332
摘要： A method for use in an issue creation process in an issue tracking system includes receiving an issue description comprising keywords, querying a database of historic issue data representing historic issues maintained by the issue tracking system, the historic issues defined by at least a request type and request data. Querying comprises searching the database of historic issue data using the keywords, locating one or more historic issues that include the keywords in its request data, extracting the request type of each of the located historic issues, selecting request types based on a popularity of each request type amongst the located historic issues, generating a list of possible request types for allocation to the issue description, and allocating a particular request type to an issue corresponding to the issue description in response to receiving input that selects the particular request type from among the list of possible request types.
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公开(公告)号：US10303512B2
公开(公告)日：2019-05-28
申请号：US15413242
申请日：2017-01-23
申请人： ATLASSIAN PTY LTD
发明人： Brad Baker , Michael Ruflin , Joshua Hansen , Adam Hynes , Clement Capiaux , Edward Zhang
摘要： Disclosed herein is a computer implemented method for scheduling a new task. The method comprises: receiving task data in respect of the new task, the task data comprising at least information enabling the new task to be uniquely identified and a target runtime for the new task; recording the received task data in a data structure and determining if a new job needs to be registered with an underlying job scheduler.
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公开(公告)号：US11645345B2
公开(公告)日：2023-05-09
申请号：US16869434
申请日：2020-05-07
申请人： Atlassian Pty Ltd
IPC分类号： G06F16/9535 , G06F16/332 , H04L67/50 , H04L67/02
CPC分类号： G06F16/9535 , G06F16/3329 , H04L67/535 , H04L67/02
摘要： A method for use in an issue creation process, before an issue is submitted, in an issue tracking system (ITS), comprises receiving an unstructured user input expressing an issue description and comprising one or more query keywords; querying a database of historic issue data to determine historic issues from the historic issue data that are relevant to the one or more query keywords and, in response to the determination, extracting request types from the historic issues; generating, from the extracted request types, a list of possible request types for allocation to the unstructured user input; receiving a user input of a particular request type selected from the list of possible request types and, in response, allocating the particular request type to the issue. The issue is submitted to the ITS for routing the issue to an appropriate service desk according to the particular request type.
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公开(公告)号：US09552229B2
公开(公告)日：2017-01-24
申请号：US14712870
申请日：2015-05-14
申请人： ATLASSIAN PTY LTD
发明人： Brad Baker , Michael Ruflin , Joshua Hansen , Adam Hynes , Clement Capiaux , Edward Zhang
CPC分类号： G06F9/4887 , G06F9/5038
摘要： Disclosed herein is a computer implemented method for scheduling a new task. The method comprises: receiving task data in respect of the new task, the task data comprising at least information enabling the new task to be uniquely identified and a target runtime for the new task; recording the received task data in a data structure and determining if a new job needs to be registered with an underlying job scheduler.
摘要翻译： 这里公开了一种用于调度新任务的计算机实现的方法。 所述方法包括：接收关于所述新任务的任务数据，所述任务数据至少包括使所述新任务被唯一标识的信息和所述新任务的目标运行时间; 将接收到的任务数据记录在数据结构中并且确定是否需要向底层作业调度器注册新作业。
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