公开(公告)号：US11900320B2

公开(公告)日：2024-02-13

申请号：US17093071

申请日：2020-11-09

Applicant: Accenture Global Solutions Limited

Inventor： Rajashree Chandrashekar ,  Raghuram Yaddanapudi ,  Arjun Marri ,  Jayateerth Kulkarni ,  Tapan Kumar Jain ,  Gopali Raval Contractor

IPC: G06Q10/10 ,  G06F9/451 ,  G06Q40/08 ,  G06Q10/0639 ,  G06F40/40 ,  G06F16/953 ,  G06N20/00 ,  G06Q30/0201 ,  G06Q30/018 ,  H04L9/40 ,  G06Q10/0635 ,  G06F3/0482

CPC classification number: G06Q10/10 ,  G06F9/453 ,  G06F16/953 ,  G06F40/40 ,  G06N20/00 ,  G06Q10/0635 ,  G06Q10/06393 ,  G06Q30/0185 ,  G06Q30/0201 ,  G06Q40/08 ,  H04L63/08 ,  G06F3/0482

Abstract: In some implementations, a device may receive, from a user device, a query for information from a user. The device may receive, from an enterprise system, data identifying products and services to be offered by the user. The device may process the query and the data, with a model, to identify a subject of the query and a context for the subject. The device may process the subject and the context, with a model, to determine a workflow for the user. The device may process the data, the subject of the query, and the context for the subject, with a model, to determine a key performance indicator or a decision associated with one of the products or the services. The device may provide information identifying the workflow, the key performance indicator, and/or the decision to the user device via a virtual assistant or a user interface.