公开(公告)号：US20170344889A1

公开(公告)日：2017-11-30

申请号：US15608258

申请日：2017-05-30

Applicant: Accenture Global Solutions Limited

Inventor： Shiladitya Sengupta ,  Gopali Raval Contractor ,  Deepmala Gupta ,  Maria Lopes ,  Rahul Sarkar

IPC: G06N5/04 ,  G06F17/28 ,  G06Q50/00 ,  H04L29/08

Abstract: A virtual cognitive agent (VCA) system comprises social media communication channels integrated with machine cognition engines. The VCA system connects to an external message platform and accesses posted messages. An intent is determined and sentiment analysis is performed on text elements from the intercepted messages to determine handling of the message. The integrated machine cognition engines determine a response to the captured message. The VCA system may access a corpus or exchange data with the originator of the post or another entity to determine the response. The integrated social media communication channels may connect to an external query response platform and communicate the response to the query response platform.

公开(公告)号：US11416867B2

公开(公告)日：2022-08-16

申请号：US16906044

申请日：2020-06-19

Applicant: Accenture Global Solutions Limited

Inventor： Maria Lopes ,  Gopali Raval Contractor ,  Subhashini Lakshminarayanan ,  Prasanna S R ,  Parag Rane ,  Arati Deo ,  Azimullah Shahzad ,  Vallinath Sriramula

IPC: G06Q40/00 ,  G06Q20/40 ,  G06Q20/42 ,  G06N3/04

Abstract: A device may receive transaction data associated with transactions. The transaction data may be associated with transaction entries that are associated with the transactions. The device may process, using a matching model, the transaction entries to classify the transaction entries into a set of matched transaction entries and a set of unmatched transaction entries. The device may update a transaction grouping model based on the set of matched transaction entries to create an updated transaction grouping model. The device may determine, using the updated transaction grouping model, that a subset of the set of unmatched transaction entries are associated with a same transaction. The device may classify the subset of the set of unmatched transaction entries as grouped transaction entries. The device may provide an indication that the grouped transaction entries and the set of matched transaction entries are reconciled transactions.

公开(公告)号：US11062220B2

公开(公告)日：2021-07-13

申请号：US15608258

申请日：2017-05-30

Applicant: Accenture Global Solutions Limited

Inventor： Shiladitya Sengupta ,  Gopali Raval Contractor ,  Deepmala Gupta ,  Maria Lopes ,  Rahul Sarkar

IPC: G06N20/00 ,  G06N5/04 ,  G06Q50/00 ,  H04L29/08 ,  G06F40/30 ,  G06F40/56

Abstract: A virtual cognitive agent (VCA) system comprises social media communication channels integrated with machine cognition engines. The VCA system connects to an external message platform and accesses posted messages. An intent is determined and sentiment analysis is performed on text elements from the intercepted messages to determine handling of the message. The integrated machine cognition engines determine a response to the captured message. The VCA system may access a corpus or exchange data with the originator of the post or another entity to determine the response. The integrated social media communication channels may connect to an external query response platform and communicate the response to the query response platform.