-
公开(公告)号：US20170344889A1
公开(公告)日：2017-11-30
申请号：US15608258
申请日：2017-05-30
Applicant: Accenture Global Solutions Limited
Inventor： Shiladitya Sengupta , Gopali Raval Contractor , Deepmala Gupta , Maria Lopes , Rahul Sarkar
Abstract: A virtual cognitive agent (VCA) system comprises social media communication channels integrated with machine cognition engines. The VCA system connects to an external message platform and accesses posted messages. An intent is determined and sentiment analysis is performed on text elements from the intercepted messages to determine handling of the message. The integrated machine cognition engines determine a response to the captured message. The VCA system may access a corpus or exchange data with the originator of the post or another entity to determine the response. The integrated social media communication channels may connect to an external query response platform and communicate the response to the query response platform.
-
公开(公告)号：US11062220B2
公开(公告)日：2021-07-13
申请号：US15608258
申请日：2017-05-30
Applicant: Accenture Global Solutions Limited
Inventor： Shiladitya Sengupta , Gopali Raval Contractor , Deepmala Gupta , Maria Lopes , Rahul Sarkar
Abstract: A virtual cognitive agent (VCA) system comprises social media communication channels integrated with machine cognition engines. The VCA system connects to an external message platform and accesses posted messages. An intent is determined and sentiment analysis is performed on text elements from the intercepted messages to determine handling of the message. The integrated machine cognition engines determine a response to the captured message. The VCA system may access a corpus or exchange data with the originator of the post or another entity to determine the response. The integrated social media communication channels may connect to an external query response platform and communicate the response to the query response platform.
-
Search Results
2
records
(took 0.012 seconds)
