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公开(公告)号：US11709998B2
公开(公告)日：2023-07-25
申请号：US17001308
申请日：2020-08-24
IPC分类号： G06F40/35 , G06F40/295 , G06N5/02 , H04L51/02
CPC分类号： G06F40/35 , G06F40/295 , G06N5/02 , H04L51/02
摘要： Systems and methods that offer significant improvements to current chatbot conversational experiences are disclosed. The proposed systems and methods are configured to manage conversations in real-time with human customers based on a dynamic and unscripted conversation flow with a virtual assistant. In one embodiment, a knowledge graph or domain model represents the sole or primary source of information for the virtual assistant, thereby removing the reliance on any form of conversational modelling. Based on the information provided by the knowledge graph, the virtual agent chatbot will be equipped to answer customer queries, as well as demonstrate reasoning, offering customers a more natural and efficacious dialogue experience.
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公开(公告)号：US20210073474A1
公开(公告)日：2021-03-11
申请号：US17001308
申请日：2020-08-24
IPC分类号： G06F40/35 , G06N5/02 , G06F40/295 , H04L12/58
摘要： Systems and methods that offer significant improvements to current chatbot conversational experiences are disclosed. The proposed systems and methods are configured to manage conversations in real-time with human customers based on a dynamic and unscripted conversation flow with a virtual assistant. In one embodiment, a knowledge graph or domain model represents the sole or primary source of information for the virtual assistant, thereby removing the reliance on any form of conversational modelling. Based on the information provided by the knowledge graph, the virtual agent chatbot will be equipped to answer customer queries, as well as demonstrate reasoning, offering customers a more natural and efficacious dialogue experience.
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