公开(公告)号：US11574266B2

公开(公告)日：2023-02-07

申请号：US16986673

申请日：2020-08-06

Applicant: Adobe Inc.

Inventor： Atanu R. Sinha ,  Ishita Sunity Kumar Chakraborty

IPC: G06Q10/06

Abstract: A human interaction replacement evaluation system analyzes actions taken by a user with an application on a client device that provides features to replace human interaction services with computer-based services. The results of the action provide an indication of the success of a particular action supported by the application (e.g., whether the action has a positive or negative effect on a key performance indicator) or an indication of how likely the user is to be ready to adopt a particular computer-based service. Recommendations are then provided to the user of the application or a manager of the application indicating actions to use, actions that have negative or positive effects on a key performance indicator, and so forth.