公开(公告)号：US10055611B2

公开(公告)日：2018-08-21

申请号：US15367133

申请日：2016-12-01

Applicant: Amazon Technologies, Inc.

Inventor： Anand Bhupendra Patel ,  Samuel Scott Gigliotti

IPC: G06F21/62 ,  G06F3/048 ,  H04L29/06 ,  G06Q30/00 ,  G06F3/0484 ,  G06F3/0481

CPC classification number: G06F21/6245 ,  G06F3/0481 ,  G06F3/04842 ,  G06F21/10 ,  G06F2221/2149 ,  G06Q30/016 ,  H04L63/0428 ,  H04L63/08 ,  H04L63/168 ,  H04L65/607

Abstract: A customer support application provides screen sharing of the user's computing device with a remote customer support agent, thereby enabling the customer support agent to view the content displayed on the user's device. At least a portion of the content displayed on the user's device may contain sensitive information. Coordinates corresponding to the content displayed on the user's device may be obtained and the portion of the display corresponding to the coordinates may be obscured from the remote customer support agent.

公开(公告)号：US09514333B1

公开(公告)日：2016-12-06

申请号：US14572629

申请日：2014-12-16

Applicant: Amazon Technologies, Inc.

Inventor： Anand Bhupendra Patel ,  Samuel Scott Gigliotti

IPC: G06F21/00 ,  G06F21/62 ,  G06F3/0481 ,  H04L29/06

CPC classification number: G06F21/6245 ,  G06F3/0481 ,  G06F3/04842 ,  G06F21/10 ,  G06F2221/2149 ,  G06Q30/016 ,  H04L63/0428 ,  H04L63/08 ,  H04L63/168 ,  H04L65/607

Abstract: A customer support application provides screen sharing of the user's computing device with a remote customer support agent, thereby enabling the customer support agent to view the content displayed on the user's device. At least a portion of the content displayed on the user's device may contain sensitive information. Coordinates corresponding to the content displayed on the user's device may be obtained and the portion of the display corresponding to the coordinates may be obscured from the remote customer support agent.

Abstract translation: 客户支持应用程序向远程客户支持代理提供用户计算设备的屏幕共享，从而使客户支持代理能够查看显示在用户设备上的内容。 显示在用户设备上的内容的至少一部分可能包含敏感信息。 可以获得与用户设备上显示的内容相对应的坐标，并且可以从远程客户支持代理模糊与坐标相对应的显示部分。

公开(公告)号：US20170200021A1

公开(公告)日：2017-07-13

申请号：US15367133

申请日：2016-12-01

Applicant: Amazon Technologies, Inc.

Inventor： Anand Bhupendra Patel ,  Samuel Scott Gigliotti

IPC: G06F21/62 ,  G06Q30/00 ,  H04L29/06

CPC classification number: G06F21/6245 ,  G06F3/0481 ,  G06F3/04842 ,  G06F21/10 ,  G06F2221/2149 ,  G06Q30/016 ,  H04L63/0428 ,  H04L63/08 ,  H04L63/168 ,  H04L65/607

Abstract: A customer support application provides screen sharing of the user's computing device with a remote customer support agent, thereby enabling the customer support agent to view the content displayed on the user's device. At least a portion of the content displayed on the user's device may contain sensitive information. Coordinates corresponding to the content displayed on the user's device may be obtained and the portion of the display corresponding to the coordinates may be obscured from the remote customer support agent.