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1.发明申请公开(公告)号：US20080250264A1
公开(公告)日：2008-10-09
申请号：US11695675
申请日：2007-04-03
IPC分类号： G06F11/07
CPC分类号： G06Q10/06
摘要： A database of action plans carried out by a service provider is provided that stores the action plan as a series of action codes as well as the associated information such as error code, error type and whether the action plan resolved the problem. When an error occurs and is reported automatically, the database is searched for the error that occurred. Action plans as well as success rates are collected with most probable solutions being presented first. Each action code in the action plan corresponds to a particular point in maintenance documentation that is stored, e.g., on a management console, at the customer location. After reporting the error, the management console receives action plans for the error based on actual service reports as well as action plans suggested by documentation. When a service representative accesses the management console for information about the error, appropriate documentation is presented for each step in the action plan, allowing the service representative to follow along the suggested action plans and associated maintenance documentation onsite.
摘要翻译： 提供由服务提供商执行的行动计划的数据库，其将行动计划存储为一系列动作代码以及相关信息，例如错误代码，错误类型以及该行动计划是否解决了问题。 当发生错误并自动报告时，将搜索数据库以查找发生的错误。 首先收集最可能的解决方案，收集行动计划以及成功率。 操作计划中的每个操作代码对应于维护文档中存储在客户位置的存储在例如管理控制台上的特定点。 报告错误后，管理控制台将根据实际的服务报告以及文档建议的行动计划收到错误的操作计划。 当服务代表访问管理控制台以获取有关错误的信息时，将为操作计划中的每个步骤提供适当的文档，以便服务代表遵循建议的操作计划和现场相关的维护文档。
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公开(公告)号：US20070286087A1
公开(公告)日：2007-12-13
申请号：US11423721
申请日：2006-06-13
CPC分类号： H04L41/0659 , H04L43/0811 , H04L43/0817 , H04L45/00 , H04L45/18
摘要： A method for performing wellness checking on a plurality of distributed networks of independent subsystems, the plurality of distributed networks including a plurality of first nodes and a plurality of second nodes, the method comprising: allowing initialization of a wellness check on the plurality second nodes; allowing each of the plurality of first nodes to send a request to corresponding plurality of second nodes; commencing a first wellness check for checking a first wellness status of each of the plurality of second nodes; checking for the physical network connection of each of the plurality of second nodes; sending wellness status with a determined severity level of each of the plurality of second nodes to corresponding plurality of first nodes; establishing errors of each of the plurality of second nodes; commencing a second wellness check for re-checking a second wellness status of each of the plurality of second nodes with the established errors; sending a notification identifying the established errors; and scheduling a third wellness check for re-checking a third wellness status of each of the plurality of second nodes after a predetermined period of time.
摘要翻译： 一种用于在独立子系统的多个分布式网络上执行健康检查的方法，所述多个分布式网络包括多个第一节点和多个第二节点，所述方法包括：允许在所述多个第二节点上初始化健康检查; 允许所述多个第一节点中的每一个向相应的多个第二节点发送请求; 开始第一健康检查以检查所述多个第二节点中的每一个的第一健康状态; 检查所述多个第二节点中的每一个的物理网络连接; 将所述多个第二节点中的每一个的确定的严重性级别的健康状态发送到对应的多个第一节点; 建立所述多个第二节点中的每一个的错误; 开始第二健康检查以重新检查具有所建立的错误的多个第二节点中的每一个的第二健康状态; 发送一个识别已建立错误的通知; 以及调度第三健康检查，以在预定时间段之后重新检查所述多个第二节点中的每一个的第三健康状态。
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3.发明申请公开(公告)号：US20110314339A1
公开(公告)日：2011-12-22
申请号：US12821085
申请日：2010-06-22
申请人： Thomas H. Daily , Nikhil Khandelwal , Stefan Lehmann , Jason A. Ogroski , Ricardo S. Padilla , Kerri R. Shotwell , Benjamin S. Terris , Steve P. Wallace , Richard A. Welp
发明人： Thomas H. Daily , Nikhil Khandelwal , Stefan Lehmann , Jason A. Ogroski , Ricardo S. Padilla , Kerri R. Shotwell , Benjamin S. Terris , Steve P. Wallace , Richard A. Welp
IPC分类号： G06F11/07
CPC分类号： G06F11/0781
摘要： According to one embodiment, a method for handling errors includes detecting that an error has occurred in a machine in a system, determining an error ID associated with the error, determining that the error should be reported to a host system for further analysis based on the error ID, determining that one or more actions should be taken by the system based on the error ID, and sending information corresponding to the error to the host system after it is determined that the error should be reported to the host system. In another embodiment, a system includes a processor and logic for performing the method. According to another embodiment, a computer program product includes a computer readable storage medium having computer readable code embodied therewith for performing the method. Other methods, systems, and computer program products are also described according to more embodiments.
摘要翻译： 根据一个实施例，一种用于处理错误的方法包括检测系统中的机器中发生了错误，确定与错误相关联的错误ID，确定该错误应当报告给主机系统以进一步分析，基于 错误ID，确定系统基于错误ID执行一个或多个动作，并且在确定该错误应该报告给主机系统之后，将与该错误相对应的信息发送给主机系统。 在另一个实施例中，系统包括用于执行该方法的处理器和逻辑。 根据另一个实施例，计算机程序产品包括具有用于执行该方法的计算机可读代码的计算机可读存储介质。 还根据更多实施例来描述其他方法，系统和计算机程序产品。
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4.发明授权公开(公告)号：US08539285B2
公开(公告)日：2013-09-17
申请号：US12821085
申请日：2010-06-22
申请人： Thomas H. Daily , Nikhil Khandelwal , Stefan Lehmann , Jason A. Ogroski , Ricardo S. Padilla , Kerri R. Shotwell , Benjamin S. Terris , Steve P. Wallace , Richard A. Welp
发明人： Thomas H. Daily , Nikhil Khandelwal , Stefan Lehmann , Jason A. Ogroski , Ricardo S. Padilla , Kerri R. Shotwell , Benjamin S. Terris , Steve P. Wallace , Richard A. Welp
IPC分类号： G06F11/00
CPC分类号： G06F11/0781
摘要： According to one embodiment, a method for handling errors includes detecting that an error has occurred in a machine in a system, determining an error ID associated with the error, determining that the error should be reported to a host system for further analysis based on the error ID, determining that one or more actions should be taken by the system based on the error ID, and sending information corresponding to the error to the host system after it is determined that the error should be reported to the host system. In another embodiment, a system includes a processor and logic for performing the method. According to another embodiment, a computer program product includes a computer readable storage medium having computer readable code embodied therewith for performing the method. Other methods, systems, and computer program products are also described according to more embodiments.
摘要翻译： 根据一个实施例，一种用于处理错误的方法包括检测系统中的机器中发生了错误，确定与错误相关联的错误ID，确定该错误应当报告给主机系统以进一步分析，基于 错误ID，确定系统基于错误ID执行一个或多个动作，并且在确定该错误应该报告给主机系统之后，将与错误相对应的信息发送给主机系统。 在另一个实施例中，系统包括用于执行该方法的处理器和逻辑。 根据另一个实施例，计算机程序产品包括具有用于执行该方法的计算机可读代码的计算机可读存储介质。 还根据更多实施例来描述其他方法，系统和计算机程序产品。
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公开(公告)号：US20090192818A1
公开(公告)日：2009-07-30
申请号：US12021955
申请日：2008-01-29
申请人： Matthew C. Compton , Louis D. Echevarria , Nikhil Khandelwal , Michael R. Maletich , Ricardo S. Padilla , Robin D. Roberts , Steve P. Wallace , Richard A. Welp
发明人： Matthew C. Compton , Louis D. Echevarria , Nikhil Khandelwal , Michael R. Maletich , Ricardo S. Padilla , Robin D. Roberts , Steve P. Wallace , Richard A. Welp
CPC分类号： G06Q50/22
摘要： A system for continuous health monitoring includes a computer system including a locking mechanism configured to allow multiple health point checks to be accessed simultaneously, a plurality of component health point checks configured to monitor at least one component of the system and configured to store health monitoring statistics in the computer system, and a scheduler configured to periodically enable the plurality of component health point checks based on one of a user request and a predefined amount of time.
摘要翻译： 用于连续健康监测的系统包括计算机系统，其包括被配置为允许同时访问多个健康点检查的锁定机构;多个组件健康点检查，被配置为监视所述系统的至少一个组件并且被配置为存储健康监测统计 以及调度器，其被配置为基于用户请求和预定义的时间量周期地启用所述多个组件健康点检查。
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公开(公告)号：US07519741B2
公开(公告)日：2009-04-14
申请号：US11536145
申请日：2006-09-28
IPC分类号： G06F3/00
CPC分类号： G06F11/2092
摘要： An apparatus, system, and method are disclosed for automating adapter replacement. An input module receives an identification of a first adapter. A storage configuration module removes the first adapter from a storage subsystem configuration. A host configuration module adds the second adapter to the host operating system configuration. In one embodiment, a failover configuration module removes the first adapter from a failover driver configuration. The host configuration module adds the second adapter to the host operating system configuration. The storage configuration module adds the second adapter to the storage subsystem configuration. Further the failover configuration module may add the second adapter to the failover driver configuration. The identifier module retrieves an identifier from the second adapter in the form of a world-wide port number from the second adapter.
摘要翻译： 公开了用于自动化适配器更换的装置，系统和方法。 输入模块接收第一适配器的标识。 存储配置模块从存储子系统配置中删除第一个适配器。 主机配置模块将第二个适配器添加到主机操作系统配置中。 在一个实施例中，故障切换配置模块从故障转移驱动器配置中移除第一适配器。 主机配置模块将第二个适配器添加到主机操作系统配置中。 存储配置模块将第二个适配器添加到存储子系统配置中。 此外，故障切换配置模块可能会将第二个适配器添加到故障切换驱动程序配置中。 标识符模块从第二适配器以世界范围的端口号的形式从第二适配器检索标识符。
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公开(公告)号：US20080147895A1
公开(公告)日：2008-06-19
申请号：US11536145
申请日：2006-09-28
IPC分类号： G06F3/00
CPC分类号： G06F11/2092
摘要： An apparatus, system, and method are disclosed for automating adapter replacement. An input module receives an identification of a first adapter. A storage configuration module removes the first adapter from a storage subsystem configuration. A host configuration module adds the second adapter to the host operating system configuration. In one embodiment, a failover configuration module removes the first adapter from a failover driver configuration. The host configuration module adds the second adapter to the host operating system configuration. The storage configuration module adds the second adapter to the storage subsystem configuration. Further the failover configuration module may add the second adapter to the failover driver configuration. The identifier module retrieves an identifier from the second adapter in the form of a world-wide port number from the second adapter.
摘要翻译： 公开了用于自动化适配器更换的装置，系统和方法。 输入模块接收第一适配器的标识。 存储配置模块从存储子系统配置中删除第一个适配器。 主机配置模块将第二个适配器添加到主机操作系统配置中。 在一个实施例中，故障切换配置模块从故障转移驱动器配置中移除第一适配器。 主机配置模块将第二个适配器添加到主机操作系统配置中。 存储配置模块将第二个适配器添加到存储子系统配置中。 此外，故障切换配置模块可能会将第二个适配器添加到故障切换驱动程序配置中。 标识符模块从第二适配器以世界范围的端口号的形式从第二适配器检索标识符。
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